Analytics software as a service

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud

Private cloud

Community cloud

Hybrid cloud
Service constraints: No
System requirements: Browsers – IE 8+, Chrome, FireFox or Safari 9+ (any)

8 GB RAM and 100 MB available space

User support

Email or online ticketing support: Email or online ticketing
Support response times: 4 hrs
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AAA
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard: WCAG 2.1 AAA
Web chat accessibility testing: Jaws
Onsite support: Yes, at extra cost
Support levels: VE3's standard Service Management entails the following features:

VE3 Service Desk operates during standard working hours in England & Wales.
Incident management inclusive of coordination with SCC and predefined escalation pathways.
Established SLAs.
Defined maintenance windows.
Agreed change control procedures.
Publication and execution of the service roadmap.
Standard SLAs are delineated as follows:

Priority: Critical - Mission Critical
Initial response time: 1 hour.
Target resolution time: within 1 working day.

Priority: 1 - Urgent issue impacting the entire user community, necessitating immediate action.
Initial response time: 1 hour.
Target resolution time: 24 working hours.

Priority: 2 – Issue obstructs a user's functionality.
Initial response time: 4 hours.
Target resolution time: 3 working days.

Priority: 3 - Issue does not significantly impede a user, no immediate attention required.
Initial response time: 8 hours.
Target resolution time: 5 working days.

Priority: 4 - Concerns cosmetic matters and informational queries only.
Initial response time: 24 hours.
Target resolution time: as agreed upon at the time of the request.

Additionally, VE3 offers Enhanced Service Management options such as:

24x7 support
Out-of-hours support
Weekend support
Support during peak periods (e.g., month end).
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Our consultancy expertise streamlines user onboarding during the initiation of engagements. VE3's services encompass user training, comprehensive support, and documentation provision.
Service documentation: Yes
Documentation formats: HTML

ODF

PDF
End-of-contract data extraction: The Off Boarding process includes full data extraction and removal. All customer –generated data will be returned to the customer according to customer preferences and subject to the requirements of the service Impact Level.

Once the extract is verified by the customer all customer data is purged and destroyed and the service instance removed.

Off Boarding costs are agreed on a customer-by-customer basis depending on data volumes, preferred media, security constraints etc.
End-of-contract process: The standard set of procedures for closing the service is summarized below:

- Back up all customer data (including routines) to portable storage
- Securely transfer data to customer
- Customer validation of transferred data
- Remove service instance (i.e. no trace of customer components)
- Customer verification of service instance removal

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: None
Service interface: No
User support accessibility: WCAG 2.1 AAA
API: Yes
What users can and can't do using the API: Users need to make service call by including the URL along with the required parameters. By invoking this API, selected models will be executed on the data sets. While there are no limitations, users will have to follow the API document for the acceptable formats.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

ODF

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: The solution allows customisations to meet specific customer requirements, as that of accommodating additional data sources.

Scaling

Independence of resources: This service leverages highly scalable architecture providers such as AWS and Hadoop. Additionally, VE3 follows a microservices-based architecture, mitigating inter-dependencies like shared databases and other scalability issues within the architecture.

Analytics

Service usage metrics: Yes
Metrics types: To be decided once the contract is drawn.

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: Yes
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least every 6 months
Penetration testing approach: In-house
Protecting data at rest: Physical access control, complying with another standard
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: A third-party destruction service

Data importing and exporting

Data export approach: VE3 facilitates data export via a REST API.
Data export formats: CSV

ODF

Other
Other data export formats: Text only

XML
Data import formats: CSV

ODF

Other
Other data import formats: Text Only

XML

Data-in-transit protection

Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: We have 99% availability during normal business hours.
Approach to resilience: This infomation is available on request.
Outage reporting: Customers will be notified of any outages and planned outages by email.

Identity and authentication

User authentication needed: Yes
User authentication: Username or password
Access restrictions in management interfaces and support channels: User access is controlled by enabling role-based access where only authorized individuals can access the solution account.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Limited access network (for example PSN)

Username or password

Audit information for users

Access to user activity audit information: Users receive audit information on a regular basis
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users receive audit information on a regular basis
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EGAC
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 22301

ISO 14000-1

ISO 22000-1

ISO 9000-1

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: Other
Other security governance standards: Impact Level OFFICIAL
Information security policies and processes: We take cues from ISO/IEC 27001:2005 specification. We follow disaster recovery, business continuity, incident response, password management, patch management, access control and firewall management processes.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Our configuration and change management approach embraces version control for all software components, processes and documentation. Assessment of changes are made against design documentation and threat
intelligence, and potential security impacts are identified.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: We leverage internally defined processes to monitor potential threats proactively through various sources, including external repositories.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: We leverage robust techniques, technologies and tools for identifying threats and rolling out relevant measures depending on the complexity, nature and severity as a specific case may demand.
Incident management type: Supplier-defined controls
Incident management approach: Our incident management processes adhere to industry standard best practice to capture as well as manage events. Users can make use of channels including email and phone for reporting incidents.

Secure development

Approach to secure software development best practice: Supplier-defined process

Public sector networks

Connection to public sector networks: Yes
Connected networks: Public Services Network (PSN)

Joint Academic Network (JANET)

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:

We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:

VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:

Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:

VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:

We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:

VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:

We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:

VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:

We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:

VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability:

We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:

User-Centric Design:

VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols:

We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.

Promotion of Work-Life Balance:

VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support:

We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.

Community Engagement and Social Impact:

VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes
Free trial available: No

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Analytics software as a service

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents