CDW Limited

CDW Cisco Secure Access Service Edge (SASE)

Digital transformation and the shift to a more distributed workforce are driving the need for anywhere, anytime access to resources, wherever they are. Cisco’s Secure Access Service Edge (SASE) combines networking and security functions in the cloud to simplify IT environments, delivering seamless, secure access to applications, anywhere users work.

Features

• SD-WAN - Seamless connectivity across all branches, locations, and DC's
• Cloud Security - Advance technologies to defend against threats
• Zero Trust Network Access-Verifies users' identity and establishes device trust

Benefits

• Reduce costs and complexity
• Provide centralised orchestration and real-time application optimisation
• Help secure seamless access for users
• Enable more secure remote and mobile access
• Restrict access based on user, device, and application identity
• Improve security by applying consistent policy
• Increase network and security staff effectiveness with centralised management

£90.55 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

156613288180649

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Embedded, Basic, Enhanced and Premium (https://www.cisco.com/c/dam/en_us/about/doing_business/docs/cisco-software-support-service.pdf)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Cisco SASE includes onboarding support via online getting started guides and learning material, this can be further uplifted to include full range of onboarding services from of network advisory, design, implementation, optimization, technical, managed, and training services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is only held for 30 days so it will automatically be removed after 30 days or users can delete their organisation for instant removal via our support
• End-of-contract process: Services will be disabled after contract end

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Cloud based dashboard
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: - Provisioning; - Management; - Enforcement; - Reporting
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Cisco SASE is a cloud native service which auto scales to demand where and when needed.

Analytics

• Service usage metrics: Yes
• Metrics types: Full user reporting available in real-time via the dashboard
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Cisco

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Logs and reports can be exported via automated built in tools
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: During each Measurement Period, the Availability Percentage will be 99.99% or greater, for both control and management plane.
• Approach to resilience: The control plane capability is highly resilient at an application level. Resilience can be further enhanced by locating controllers in diverse Cloud environments.
• Outage reporting: All security, events, and audit logs are stored on vManage and can be exported to a customer’s own event management system.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Cisco SASE management dashboards have granular user access roles capability along with multifactor authentication options.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire ISO, Inc
• ISO/IEC 27001 accreditation date: 27/07/2021
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 10/08/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not applicable
• PCI certification: Yes
• Who accredited the PCI DSS certification: Lazarus Inc
• PCI DSS accreditation date: 22/02/2022
• What the PCI DSS doesn’t cover: Not applicable
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: ISO 27001

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Cisco implements a number of processes and controls for change management purposes, which follow robust practices. It should be noted that consumers have full control of the configuration and of their SD-WAN solution and so change control over these aspects of the service are within their control
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The Product Security Incident Response Team (PSIRT) governs potential new threats, vulnerabilities and exploitation techniques which could affect any Cisco product or service including SD-WAN.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Cisco use a multitude of internal and external tools to ensure the continual operation, integrity and security of the solution. Additionally, the customer has a number of monitoring touchpoints to enable them to monitor the solution. All security, events, and audit logs are stored on vManage and can be exported to a customer’s own event management system.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The CSIRT Incident Response Playbook defines the criteria that is used to extract security events of interest from the data that is collected and generally define the processes. Details regarding procedure to handle incidents can be found at https:// www.cisco.com/c/en/us/about/trust-center.html.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "Cisco has been working to minimise its impact on the environment for more than 15 years. We set clear public goals against which we measure and report our progress and by which we can be held accountable. ; ; We have three main approaches to positively impact some of the world’s most pressing environmental issues:; ; 1. Addressing the Climate Crisis ; We are reducing greenhouse gas (GHG) emissions associated with the energy used in our operations and across the lifecycle of our products. In September 2021, we committed to reaching net zero for all scopes of greenhouse gas emissions by 2040, which includes our product use, operations, and supply chain. We aim to meet Scope 1 & 2 targets by 2025. Improving the energy efficiency of our hardware and solutions and transitioning the grid to low-carbon electricity is a high priority. These efforts improve not only our own carbon footprint, but our customers’ as well. ; ; 2. Driving a Circular Economy ; Cisco is working to integrate circular economy principles across our business. We are adapting our business models to reduce the resources we consume and the waste we generate. In addition to making our products more energy efficient, we are designing them to better facilitate repair and remanufacturing – with the goal to reuse products and materials rather than dispose of them. Through our Takeback & Reuse programme we reuse or recycle 99.9% of all Cisco products returned to us from customers.; ; 3. Building Resiliency, Regeneration and Stewardship ; We strive to reduce our impact on local ecosystems and help others do the same. For example, we support local initiatives to reduce pollution and preserve water and other natural resources in communities where we and our suppliers operate. ; ; For further details, please refer to our ESG hub:; https://www.cisco.com/c/m/en_us/about/csr/esg-hub.html"

  Covid-19 recovery

  "Cisco has been heavily involved in supporting the Coronavirus efforts across the UK and globally. The priority was to ensure that all NHS Trusts and Local Authorities had the capabilities to support secure remote working, amongst other scenarios, meaning the continuation of health and social care delivered by frontline staff. To name a few things Cisco has been doing:; • Supply chain critical infrastructure prioritisation for verticals including healthcare, public services and education. ; • Redistribution of video units from closed Cisco offices, to hospitals for frontline staff usage, after being deep cleaned and sanitised.; • Utilisation of office space (Reading Green Park) for 3D print farms to produce Personal Protective Equipment (visors) for medical workers. ; • Increased employee Giving Back days from 5 to 10, to enable employees to go out and support their local communities during this time. ; • Committed $8million cash and $210million in product to help with the global response, with the focus on supporting healthcare and education, government response and critical technology. The Trussell Trust received a donation of £180,000 to support them in times of increased need.; • New Business Resiliency payment Program, via Cisco Capital, enabling customers to access technology to support business continuity whilst protecting their businesses cash and cash outlay.; • UK specific, supporting the Department for Education, Cisco Networking Academy has helped to foster ‘The Skills Toolkit’, a new online platform providing people access to free courses to build skills and enable learning in Digital and Numeracy."

  Tackling economic inequality

  "Cisco has a long-term commitment to digital skills through a wide range of programmes, including:; • Cisco Networking Academy transforms the lives of learners, educators and communities through the power of technology, education and career opportunities. Available to anyone, anywhere. The Networking Academy learning portfolio includes 31 courses and is translated in up to 27 languages. There are two ways to take a course. Online courses are self-paced and use the same curriculum taught in Networking Academy classrooms around the world. Today there are 3 million students worldwide. In the UK up to 2021 a total of 337,595 students who had taken courses and 89% who took Cisco certifications courses got a job or an education opportunity. Skills for All is the new Cisco mobile-first, online learning platform offering a personalized pathway to entry-level technology jobs, no matter where a person is on their learning journey.; • Pathways school partnership – in-person and virtual workshops run by Connectr & Cisco volunteers. The student are exposed to roles at Cisco within IT/STEM in addition to an engaging activity based on AI and Technology. After the workshops 89% of students said they learnt a new skill and 72% of students agreed that the event made them want to pursue a career in IT/STEM. Cisco works with specific schools in the UK to tackle economic inequality.; • Pathways Work Experience – Cisco offers work experience for students in Years 10-13. The week long programme offers students a hands-on experience of the work environment. From in person to virtual the programme offers opportunity across the UK. "

  Equal opportunity

  "Cisco prides themselves on an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation national origin, genetic information, age, disability, veteran status, or any other legally protected basis. This is evident in the UK Apprenticeship Programme where the split of male to female apprentices is equal, and all apprentices come from different backgrounds.; ; To inspire and encourage a wide range of young people to see their future in the digital industries, Cisco runs many different targeted programmes. Including: ; • Cisco sponsors the Athena Hackathon, the largest all female/non-binary hackathon in the UK, to champion, encourage and inspire participation in digital industries.; • In partnership with UCL, Cisco offers a one-day insight course for female and non-binary students into AI & Machine Learning.; • Pathways work experience 16-18 for those who identify as female or non-binary focuses on highlighting the need for diversity in a tech company and opens their eyes to the opportunities available. Since the programme has launched 9 females who did the work experience programme have joined the apprenticeship. The last programme was 10% non-binary.; • Pathways partner schools – 10 state schools have been selected from low socio-economic areas. The partnership offers students in Yrs 7-9 workshops, visits to Cisco and leadership mentoring.; • Career Accelerator Mentoring – this mentoring programme uses 5-10 Cisco volunteers per school term to mentor students’ from specific communities. Recently Cisco has focused on black heritage, women in tech and LGBTQ+ students. "

  Wellbeing

  "The wellbeing of the employees if at the heart of Cisco. Cisco has a people deal which is a two-way promise whereby Cisco makes commitment to the employees and what they expect their employees to commit to in return. This promise has 3 parts.; • Connect Everything: Cisco promises to connect its employees with information and opportunities to help support the day-to-day and in return asks for employees to work within teams to deliver outcomes aligned to the company goals and customer needs.; • Innovate Everywhere: Cisco commits to providing an open and agile environment to encourage employees to challenge the norm and asks that employees pursue innovation to create a better future, thinking outside the box. ; • Benefit Everyone: This is Cisco’s commitment to employee development, appreciate individuals, and collectively to positively impact the world. Whilst Cisco employees are to embody Cisco’s global values and believe in its collective ability. ; Cisco is keen to ensure that citizens and employees have access to the right wellbeing support. Cisco works with Healthcare organisations across the country, exploring new ways in which care can be delivered. A big emphasis is placed on employee wellbeing, with Mental Health becoming more prominent in recent years. Cisco has trained a network of almost 100 Mental Health First Aiders; this complements the existing healthcare benefits employees are entitled to. There are 38 benefits which Cisco employees can enrol/participate in. These extensive benefits have proved to keep employees happy as Cisco UK was recently awarded #1 Best Place to Work for wellbeing."

Pricing

• Price: £90.55 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free 21 days trial available
• Link to free trial: https://www.cisco.com/c/en_uk/products/security/promotions-free-trials.html

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.