ADDIN365 LIMITED

Creation Pack

Our Creation Packs apply your Microsoft Teams governance strategy.
Where IT provisions Teams centrally, Content Packs deliver standardisation and fast team creation.

Where the business can create Teams, Content Packs remove the need for governance training by embedding the required standards automatically.

Features

• Rapid, compliant Microsoft Teams creation
• Embedded governance in every new Team
• Standardised templates for consistent setup
• Automated naming and metadata rules
• Role‑based creation permissions
• Real‑time reporting and monitoring
• Automated lifecycle and archiving controls
• Remote access to creation controls
• Configurable approval workflows

Benefits

• Create Microsoft Teams quickly and confidently
• Reduce governance mistakes during Team creation
• Accelerate onboarding with ready-made structures
• Work consistently across every new Team
• Improve compliance without extra training
• Save time with automated setup steps
• Reduce rework using standardised templates
• Maintain control while empowering creators
• Scale Teams creation with less IT effort
• Boost productivity through guided, intuitive workflows

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@addin365.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

156637331899838

Contact

Suzy Dean
07759040258
hello@addin365.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Enterprise portals and digital workspaces

  • Integrated Employee Workspaces
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: It is an app package for Microsoft 365
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Tbc
• System requirements:
  • Microsoft 365 licences
  • Appropriate Microsoft licenses assigned to all required users

User support

• Email or online ticketing support: Yes
• Support response times: Within 24 hours. A unique support SLA can be negotiated.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We use Microsoft Teams for chat support which meets WCAG 2.1 AA standards
• Onsite support: Yes, at extra cost
• Support levels: Addin365 will provide fixes to defects reported that can be replicated by the Addin365 production team.; ; Addin365 will not provide fixes for Microsoft 365 defects. These need to be reported by the organisation or their service partner to Microsoft Support.; ; Addin365 use a ticketing platform called Freshdesk to support incident resolution, as well as a dedicated client Teams channel.; ; Within 24 hours of a defect being reported to Addin365 a response will be issued to confirm receipt.; ; Addin365 will investigate the defect. Addin365 aim to investigate issues and respond with a target fix date within 3 days. However, if the defect is complex it may take longer.; ; If the defect can be reproduced Addin365 will issue a target fix date for the defect. The priority given to fixing a defect is dependent on the severity of the defect.; ; Priority 1 defects will be resolved as a minor patch of the current release.; ; Priority 2 and 3 defects will be fixed and delivered in the next major release. Major releases are monthly.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Getting started with a Creation Pack is simple: installation is handled through Addin Manager, allowing your organisation to deploy and configure the pack directly within your Microsoft 365 tenant with minimal effort. The platform provides an intuitive setup experience, enabling IT teams to activate the pack, adjust settings, and manage updates quickly and securely. To support onboarding, users can access clear online guidance—including “Creation Pack at a glance” and step‑by‑step creation walkthroughs—and attend scheduled training sessions such as the Creation Pack training meeting to build confidence using the tool.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Video
  • Gif
• End-of-contract data extraction: Addin365 do not hold customer data.
• End-of-contract process: When your Creation Pack subscription ends, there are no off‑boarding charges. ; ; At the end of the contract, offboarding is simple. Your Creation Packs remain installed in your Microsoft 365 tenant, and Addin365 removes its administrative access while your organisation retains full control. Any configured Teams templates, governance settings and bots stay in place unless you choose to deactivate or remove them using the Creation Pack catalogue tools.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: User experience elements reside within the SharePoint Online (Modern) experience
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The user interfaces are checked using screen reading technology JAWS
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise a Creation Pack by tailoring templates, channels, tabs, apps, naming rules, metadata, workflows, permissions and governance controls to match their organisation’s standards. Customisation is done through an intuitive admin interface, allowing teams to apply predefined templates and configure rules easily. IT administrators or designated governance owners manage and approve these customisations, with optional input from business champions where permitted.

Scaling

• Independence of resources: The Creation Pack runs entirely inside your organisation’s own Microsoft 365 tenant, meaning performance is powered by your tenant—not shared with other customers. Because all web parts use officially supported Microsoft APIs and execute in the context of each viewer’s account, your experience is fully isolated and unaffected by demand from other organisations. This architecture ensures consistent performance, controlled permissions, and no resource competition across customers.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide Creation Pack usage metrics through the usage history dashboard in Addin Manager, giving IT simple, real‑time insight into how the service is being used. The dashboard shows how many Teams were created using each pack, who created them and when, monthly activity levels such as active pack usage, and overall governance adherence. These metrics are automatically collected and surfaced directly in the platform, making it easy to monitor adoption and ensure governance is consistently applied.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: No need to export data as it all lives in the customer tenant (your tenant).
• Data export formats: Other
• Other data export formats: No need to export data. It lives in customer tenant
• Data import formats: Other
• Other data import formats: No need to export data. It lives in customer tenant

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: The service is hosted within SharePoint Online, therefore Microsoft's standards apply
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Since the solution is based on the Microsoft 365 platform, Microsoft provide a financially-backed guarantee of 99.9% availability for their Microsoft 365 platform - with service credits for non-availability beyond this threshold. Please see SLA documents at https://www.microsoft.com/licensing/docs
• Approach to resilience: Since the solution is based on the Microsoft 365 platform, full relevant details can be found here - https://www.microsoft.com/en-gb/trust-center
• Outage reporting: Since the solution is based on the Microsoft 365 platform, full relevant details can be found here - https://status.office365.com/

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Azure ID managed Identity with Multi-factor authentication
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus.; ; Information security based on; • International Standard ISO27001 – Information Security Management System; • International Standard ISO27002- Code of practice for Information Security Controls; • EU General Data Protection Regulation; • UK Data Protection Act 2018; • Compliance with other appropriate UK and International Legislation as appropriate.
• Information security policies and processes: Our CTO is our DPO and is for responsible for IT security, and for implementing our information security policy. Our CEO is responsible for implementing our Business continuity plan.; ; We follow industry recognised threat and risk assessment methodologies and undertake risk assessments as necessary, at a minimum annually for the overall organisation.; Risk Assessment tools include but are not limited to –; • Risk Register; • DPIA (Data Privacy Impact Assessment); We base our information security policy on the recognised industry standards and laws applicable to Addin365’s information assets as follows:; • International Standard ISO27001 – Information Security Management System; • International Standard ISO27002- Code of practice for Information Security Controls; • EU General Data Protection Regulation; • UK Data Protection Act 2018; • Cyber Essentials; • Compliance with other appropriate UK and International Legislation as appropriate.; ; We are Cyber essentials plus accredited.; ; We update our information security policy annually, and ensure all contents are communicated to staff, and that staff receive adequate awareness training at hire and at least annually. Staff have to acknowledge that they have read and understood our information security policies and procedures.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes that could transform, alter, or modify the operating environment or standard operating procedures of any system or service that has the potential to affect the stability and reliability of the infrastructure or disrupt the business shall be carried out through a formal change control process and supporting business justifications are documented.; ; The CTO (Chief Technical Officer) is responsible for change management of all Addin365 systems.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We only use platforms which are SaaS so do not have an operational requirement to do operating system and firmware patch management.; The Addin365 software development process includes a gated ring deployment config which includes a pipe step for vulnerability discovery and remediation.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We are Cyber Essentials Plus accredited. We have effective controls to both prevent and detect the execution of malicious application code that could impact the confidentiality, integrity, or availability of Addin365 capabilities.; ; Controls are implemented to prevent, detect, and remove malicious code from business systems and applications.; Anti-virus/Anti-malware/Anti-ransomware software is installed and running on all of Addin365 computing assets.; Email messages and attachments are scanned for viruses and other malicious code prior to being accessed by staff.; Unauthorised software is not accessed or installed on Addin365 systems or devices by any member of staff.
• Incident management type: Supplier-defined controls
• Incident management approach: Addin365 will ensure information security incidents are identified, managed, and reported in an effective manner to protect the confidentiality, integrity, and availability of Addin365 capabilities.; ; This is supported by the following policy, procedure and supporting documents –; ; Breach/Incident Procedure; ; Subject Access Request Procedure; ; Risk Register; ; Data Protection Policy
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9b83495-87ab-455a-98b7-f4a475b53b1d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 1fe9d2e9-d169-4f6b-8621-982f142ad218
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@addin365.com. Tell them what format you need. It will help if you say what assistive technology you use.