Cloud-Dog Engineering

Cloud Transformation

Streamline your platforms, applications and operations with our Cloud Transformation support service. We provide comprehensive strategy, design, and implementation to transition to cloud-based solutions, enhancing service delivery, cost efficiency, and data security. Tailored to meet government standards, our service ensures scalability, disaster recovery, and sustainable digital transformation.

Features

• Develop cloud strategies tailored to government-specific needs.
• Ensure compliance with key security policies and regulations.
• Design scale-able, secure cloud solutions for government services.
• Manage cloud transformation within GDS, MSP/MOR/Orange Book standards.
• Specialise in sensitive government data migration to the cloud.
• Navigate cyber-security and data protection for public, private cloud deployments.
• Implement technical security and privacy controls for sensitive data.
• Enable 'Infrastructure-as-code', CD/CI in platform, security and operations.
• Transition from legacy systems to modern cloud infrastructures.
• Utilise Kubernetes, Terraform, and GitOps for vendor neutral cloud deployment

Benefits

• Reduce delivery risks with kills in planning, implementation and delivery.
• Bolster internal team capabilities with specialised cloud transformation skills.
• Simplify multi-vendor landscapes into cohesive cloud environments.
• Align deployments to GDS Technology Code of Practice, Cyber-security requirements..
• Enhance service outcomes through scalable cloud solutions.
• Cuts operational costs by transitioning to efficient cloud models.
• Fortify data security to comply with policy and regulations.
• Enable improved disaster recovery to provide greater organisational resilience.
• Facilitate business transformation with sustainable digital practices.
• Integrate leading technologies like Kubernetes for optimal performance.

£595 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cloud-dog.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

156682098340852

Contact

Sales
0203 411 4229
sales@cloud-dog.io

Planning

• Planning service: Yes
• How the planning service works: Our services include comprehensive planning capabilities, to assist in the implementation of your hosting and software solutions. Our services encompass business analysis, solution design, and security architecture, to ensure a thorough preparation phase for implementing the right solution(s). We believe in a collaborative approach, acting as a 'critical friend' to guide, advise, and share our deep experience throughout the planning and implementation phases.; ; Adopting an agile, risk-based methodology, we will follow an iterative planning approach, using standard tools/frameworks to ensure transparency, effective communication, and confidence in the implementation process. Our strategy aligns with the Government Digital Service (GDS) Service digital lifecycle, covering Discovery, Alpha, Beta phases. This model focuses on user-centric, outcome-based, agile delivery, working closely with client teams to achieve common objectives.; ; Each project is supported by a dedicated account lead and project manager, along with highly skilled technical skills tailored to your project's needs. This structure is designed to maintain focus, provide leadership, and support your organisation through the intricate processes of design, delivery, implementation, and adoption.; ; These planning services extend across all of our cloud offerings, providing a holistic support framework designed to facilitate a smooth transition to cloud technologies, ensuring objectives are met efficiently and securely.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our cloud services encompass a comprehensive range of training options, designed to support client needs throughout the design, build, deploy, testing and assurance phases. Utilising a DevOps / DevSecOps approach, our training is geared towards enhancing understanding and proficiency to help drive compliance and meet regulation needs through practices like Infrastructure as Code or a test-based development approach.; ; Training delivery is tailored to the project and client needs, offering flexibility through various formats such as remote/distance learning, webinars, computer-based training, or traditional lecture/theatre-style presentations. This flexibility ensures that participants receive training in a manner that best suits their learning preferences and logistical requirements.; ; Our service(s) are aligned with the platforms and solutions we offer, covering critical areas such as Platform Hardening, Boundary Controls, Network Design, Data Protection and Assurance (covering data at rest and in transit), Identity and Access Management & Authentication, Continuous Compliance, and Platform as Code. This ensures that training is not just about theoretical knowledge but is deeply connected to the practical applications and real-world solutions, empowering participants to effectively apply what they have learned in the delivery of the services.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our cloud service facilitates a smooth migration to your preferred cloud environment, be it public, private, or sovereign. Led by expert cloud architects and engineers, we begin with a detailed setup phase, analysing your current infrastructure to identify and mitigate risks for a seamless transition.; ; We employ the Government Digital Service (GDS) Design Approach, moving through Discovery, Alpha, and Beta phases, guided by the GDS Technology Code of Practice. This ensures a well-planned migration. Our methodology includes the Proof of Concept (POC), Pilot, and Minimum Viable Product (MVP) approach, allowing us to identify and solve issues early on, ensuring quality and continuity during delivery.; ; We assign a dedicated account/solution lead and a technical specialist as your single point of contact during delivery. These key team members collaborate closely with your team, offering guidance, confidence and facilitating knowledge transfer to ensure the success of your migration. Our personalised approach aims to not just transition but transform your journey to the cloud, equipping you for success in the digital age.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our services include integral and comprehensive quality assurance and performance testing capabilities. Our approach is grounded in Agile methodologies, ensuring that our services not only meet but exceed the key technology, security and public sector standards , ensuring alignment with frameworks such as Cyber Essentials, CIS, and NIST 800-53 as required. Our risk-based strategy in design, build, and delivery phases guarantees that the solutions adhere to business, service, data protection, and security requirements efficiently and effectively.; ; In our delivery process, we will follow an agile methodology to foster visibility, and velocity, enabling delivery teams to work closely with stakeholders. This collaborative approach ensures that requirements are met, quality is maintained, risks are mitigated, and user needs are understood. Our Continuous Integration/Continuous Delivery (CI/CD) practices employ a test-driven approach to platform, solution, and application development, incorporating Compliance-as-Code to enhance quality and ensure successful delivery.; ; At the core of our service delivery is our monitoring system that ensures all functional and non-functional requirements are tracked and correctly prioritised. Using shared tooling, stakeholders and managers can monitor delivery, using a comprehensive testing approach, providing clients with confidence that their cloud solutions are reliable, secure, and aligned with their specific needs and objectives.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our comprehensive support for cloud hosting and software services is designed to meet the diverse needs of our clients across the various platforms, applications, and user needs. We offer a tailored support structure, encompassing 1st, 2nd, and 3rd line support options, leveraging both UK/Sovereign and offshore capabilities to ensure optional global coverage and expertise. Our flexible model includes on-site support where necessary, ensuring that we can meet the specific requirements of each client.; ; Support availability ranges from standard working hours to extended coverage, including both a "10x6" and "24x7" support models. Clients can access support through a variety of channels, enabling them to choose the most convenient and effective method for their situation. We also offer integrated support options, allowing for seamless collaboration within a multi-cloud, multi-vendor landscape, whether as part of an integrated resolver group or within a federated Service Integration and Management (SIAM) structure.; ; Our ITILv4 service design is focused on delivering the highest quality of service management and availability. By understanding the unique challenges and objectives of each solution, we tailor our support service to provide reliable, efficient, and effective solutions to our clients, ensuring reliability, and efficiency from their hosting and software services.

Service scope

• Service constraints: Cloud Support Services will be delivered both locally and remotely as required to meet the goals. To facilitate better understanding, and improve knowledge transfer, we will always look to ensure a significant component of the services are provided on site, and Face-to-face where possible/appropriate. Delivery will normally be delivered during normal working hours, with skilled experienced staff, with appropriate vetting to meet business needs. ; ; Extended support capabilities are available on-request.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Three levels of support are provided; UK working Hours, extended - "6x12", and “24x7”. 1st-Line queries raised by registered users by email, web-chat, directly via portal/phone. 2nd line support responses provide support to named staff /incident agents . 3rd Line support queries raised by named support agents, with an additional option to enable direct contact to engineers if required. P1 & P2 incidents have an SLA to be assessed and responded to within 30mins of notification/alert. The SLA for P3 & P4 incidents is 4 hours to confirm assessment/scheduling. P5 or Change Requests are responded to within 2 working days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We offer technical support via both MS Teams and Slack. Slack usability testing and guidelines can be found at https://slack.com/intl/en-gb/accessibility. There is no official MS Teams assessment, however MS Teams adopts the underlying desktop Operating System theme. Independent assessment has been assessed to be WCAG 2.0, Conformance Level AA.
• Support levels: Our cloud support includes an Account Manager as your Single Point of Contact (SPOC) for efficient escalation. We offer three support levels tailored to your needs: standard, extended, and 24/7 coverage, with P1/P2 incidents receiving 24/7 response, ensuring urgent issues are promptly addressed.; ; Users can report 1st Line support issues through email, web-chat, the portal, or phone. 2nd Line support, for more complex issues, is accessible to support staff via the same channels. 3rd Line support, for the most technical challenges, is available to named agents with the option for direct engineer contact. We prioritise incidents based on severity: P3 and P4 within four hours for triage, and P1 and P2 incidents are responded to within 30 minutes. P5 incidents or change requests are addressed within two working days.; ; A named Solution or Technical Lead complements the Account Manager, ensuring comprehensive service delivery. Our incident response framework is clearly defined from P1 to P5, designed for rapid and effective resolution. For detailed information on support options and pricing, please refer to our Service Pricing Document.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Details of any reselling are outlined in the Service Description.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our cloud services are meticulously designed to support the government's social value agenda, especially in the battle against climate change. Recognising the environmental impact of digital services, we are committed to sustainable practices. This begins with an assessment at the start of each service delivery, pinpointing areas for consideration, and establishing relevant goals and KPIs. This evaluative process, shared with the client, outlines key stakeholders and responsibilities, ensuring a transparent and collaborative approach from the outset.; ; Our services are designed to leverage green initiatives, services and data centres available to public sector clients, prioritising energy efficiency,and reducing carbon footprint of digital activities. By offering solutions that encourage clients to move to cloud-based systems, we aid in the delivery of environmental goals, providing tools for energy consumption monitoring and reduction. ; ; We pledge ongoing improvement in sustainability, aligning our operations with the latest environmental standards. This commitment includes regular assessments against the project's KPIs and quality criteria, ensuring we meet our environmental objectives and contribute positively to the government's agenda against climate change. Through this dedicated approach, we not only deliver high-quality cloud services but also foster environmental stewardship, reinforcing our role in the global effort to mitigate climate change.; ; A statement of our Social Value and Climate Change policy is published on our website.

  Covid-19 recovery

  Our cloud services are designed to align with the government's social value agenda on supporting recovery efforts from the Covid-19 pandemic. Understanding the pivotal role technology plays in post-pandemic recovery, we begin each project with Social Value assessment, identifying how our services can best contribute to recovery objectives. This process includes setting clear goals and KPIs in consultation with our clients, pinpointing key stakeholders, and assigning responsibilities to ensure a collaborative approach throughout the delivery.; ; We recognise the critical need for digital infrastructure that not only facilitates remote work and education but also strengthens the resilience of public systems and services. Our solutions are crafted to enhance connectivity, scalability, and security, enabling organisations to adapt swiftly to changing needs and ensuring uninterrupted service delivery to the public. By providing robust, scale-able cloud infrastructure, we empower public sector organisations to efficiently manage increased demands on services, facilitate remote learning and working, and support the digital transformation of public services, contributing significantly to the Covid-19 recovery process.; ; Moreover, our commitment to ongoing assessment and improvement ensures that our projects remain aligned with the evolving recovery landscape, allowing us to adapt strategies and objectives as necessary. Through these dedicated efforts, our cloud services not only meet the immediate needs of our clients but also support broader recovery goals, fostering resilience, innovation, and inclusivity in the aftermath of the Covid-19 pandemic. Our approach underscores our commitment to contributing positively to the government's social value agenda, ensuring that our technology solutions play a key role in the national recovery effort.; ; A statement of our Social Value policy is published on our website.

  Tackling economic inequality

  Our cloud services are intricately designed to align with the government's social value agenda including the focus on tackling economic inequality. At the core of our approach is the initial Design phase, which includes an assessment where we identify opportunities to support economic inclusivity. This phase identifies and sets specific goals and KPIs, engaging clients and stakeholders in a transparent dialogue to ensure shared objectives are well-defined and achievable.; ; By providing scale-able and accessible cloud solutions, with embedded knowledge transfer, we aim to democratise access to technology, enabling public organisations of all sizes to leverage advanced digital tools and services. Our approach looks to bring small enterprises (SMEs) and startups to the delivery, fostering innovation, agility and value-for-money across delivery. Our cloud solutions support remote working and learning, essential elements in modernising employment and education opportunities, thus contributing to reducing economic disparities.; ; Our commitment extends beyond initial implementation; we ensure ongoing assessment against the project’s KPIs and quality criteria, focusing on enhancing digital literacy and access. Through this continuous evaluation, we aim to adjust and refine our strategies to meet evolving needs, ensuring our services remain effective in promoting economic equality.; ; Furthermore, by facilitating the digital transformation of public services, we support more efficient resource allocation and service delivery, which in turn can lead to improved economic conditions for under-served communities. Our cloud services not only provide the technological backbone for innovation and growth but also embody our dedication to fostering an inclusive digital economy, directly contributing to the government’s efforts to tackle economic inequality.; ; A statement of our Social Value policy is published on our website.

  Equal opportunity

  Our organisation and service delivery is crafted to meet the government's social value agenda, particularly in promoting equal opportunity. During the design stage, requirements with initial assessments look to identify strategies that will support or champion diversity and inclusion, setting clear goals and KPIs within the delivery. This approach aims to ensure our projects support gender racial and sexual equality, through equitable recruitment practices, actively seeking to eliminate bias, and support the fostering of a diverse delivery team that reflects the communities we serve.; ; We leverage our cloud own technologies to create more inclusive work environments, enabling flexible working arrangements that accommodate diverse needs and life circumstances. This flexibility is crucial for supporting all individuals, ensuring that everyone has the opportunity to contribute to and benefit from digital transformation.; ; Our internal and project-related processes are designed to encourage and support professional development for all team members, with a particular focus on underrepresented groups. We implement mentorship programs, professional development opportunities, and inclusive leadership training to ensure that every project member (both client and supply side) can advance and thrive. By actively addressing gender bias, race, and sexual equality within our workforce, we not only enrich our company culture but also enhance the quality and creativity of the solutions we provide to clients.; ; In alignment with the government's agenda, our services play a role in breaking down barriers to equal opportunity, using technology as a force for social change. Through deliberate and thoughtful practices in recruitment, project execution, and ongoing workforce development, we are committed to fostering an environment where diversity is celebrated, and every individual has the chance to succeed.; ; A statement of our Social Value and Equal Opportunity policy is published on our website.

  Wellbeing

  Aligning delivery with the social value and Wellbeing agenda.; ; In every service delivery, During the mobilisation stage, we will initiate with simple assessment, pinpointing how our offerings and delivery approach can enhance the wellbeing of both the delivery and the client's team. This involves setting requirements, revising delivery processes, setting goals and aligning KPIs , so that focus is on creating a positive, supportive work environment, fostering a sense of community and belonging among all stakeholders.; ; We understand that the wellbeing of the delivery team is closely linked to the work environment and access to supportive technologies. Our ways-of-working and cloud solutions facilitate remote and flexible working arrangements, allowing individuals to balance professional responsibilities with personal health and family commitments. This flexibility is crucial in reducing stress and promoting a healthier work-life balance, contributing significantly to overall wellbeing.; ; Our delivery process emphasises collaboration and inclusion, ensuring that all team members feel valued and heard. We engage in regular dialogue with our clients and their teams, offering training and support that empower them to make the most of the cloud services we provide. This approach not only enhances technical skills but also boosts confidence and job satisfaction, which are essential for mental and emotional wellbeing.; ; Our delivery approach includes the ongoing evaluation and feedback mechanisms, allowing us to adjust ways of working and processes to better meet the needs of all team members. By prioritising wellbeing in our service delivery, we aim to create a more positive, productive, and healthy work environment, directly supporting the government’s agenda to promote wellbeing across the workforce. Through these concerted efforts, we contribute to a culture that values and nurtures the wellbeing of every individual involved.

Pricing

• Price: £595 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cloud-dog.io. Tell them what format you need. It will help if you say what assistive technology you use.