Scrumconnect

Live Services

Live Services ensure your digital products perform flawlessly in real-world conditions through ongoing monitoring, user support, and rapid iteration. We specialize in maintaining system integrity, optimizing user experience, and incorporating continuous feedback to keep your offerings competitive and cutting-edge.

Features

• Continuous monitoring ensures optimal performance and user experience
• Rapid incident response prevents major disruptions effectively.
• User-centric support boosts satisfaction and problem resolution
• Regular optimizations improve speed and handling capacity.
• Feedback-driven updates keep product features competitively sharp.
• Scalability assessments prepare product for peak user loads.
• Comprehensive analytics track usage patterns for strategic updates
• Proactive troubleshooting maintains system stability and security
• Strategic iterations enhance features based on real-time data
• User engagement strategies increase retention and user satisfaction.

Benefits

• Ensures constant availability, enhancing reliability for all users
• Continuously refines user interactions, boosting satisfaction significantly.
• Quickly resolves system issues, reducing business risk
• Leverages user feedback for ongoing product improvements
• Optimizes performance for both new and peak users.
• Supports robust growth with effective scalability solutions.
• Provides strategic insights through comprehensive usage analytics.
• Maintains high security and stability standards always
• Strengthens user loyalty with excellent ongoing support
• Adapts swiftly to changing market and user demands

£250 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

156754846914764

Contact

Praveen Karadiguddi
07896206904
sales@scrumconnect.com

Planning

• Planning service: Yes
• How the planning service works: Our planning process for Live Services involves a comprehensive strategy that starts with an assessment of the existing digital infrastructure and user base to identify key performance indicators and potential scalability needs. We map out a detailed service blueprint that includes monitoring frameworks, incident response protocols, and support channels. Critical to this phase is the establishment of a feedback loop system that integrates user insights into ongoing product enhancements. We prioritize seamless user experiences and robust system performance, ensuring that all elements from network design to data policies are aligned for optimal operation. Strategic planning sessions with stakeholders refine these objectives, setting the stage for a smooth transition to live operations with clear, actionable goals and contingencies.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training for Live Services is tailored to equip both technical teams and end-users with the necessary skills and knowledge to navigate the new systems effectively. Our training modules cover operational management, troubleshooting, and effective use of the monitoring and support tools provided. We conduct interactive workshops and simulation-based learning experiences that reflect real-life scenarios, ensuring participants can handle live operations confidently. Ongoing support and refresher courses are provided to address emerging challenges and system updates. This comprehensive training ensures that all users are proficient in maximizing the platform’s capabilities, leading to improved satisfaction and smoother service continuity.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Setting up for Live Services requires meticulous configuration of monitoring tools, support systems, and performance optimization protocols. We begin by deploying infrastructure that supports scalability and integrates seamlessly with existing client systems. Migration involves transferring client data and processes into the newly established infrastructure while ensuring data integrity and minimal disruption to live environments. This phase includes thorough testing of the migrated systems under real-world scenarios to validate performance outcomes. Additionally, we set up real-time analytics and reporting mechanisms that provide ongoing insights into system operations, facilitating proactive adjustments and ensuring continuous alignment with service expectations.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance for Live Services is centered around ensuring that the digital product not only meets the expected standards but excels in real-world conditions. Our approach includes comprehensive testing strategies that cover functionality, usability, security, and performance. We conduct continuous integration and deployment cycles that allow for immediate feedback and swift iteration of updates. Automated and manual testing routines are rigorously applied to anticipate any operational issues that could impact user experience. Stress and scalability tests are conducted regularly to ensure the system can handle anticipated user loads, especially during peak times. This thorough QA process is fundamental to maintaining high service reliability and user satisfaction.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA Agreed with the client
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Support levels: Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as as part of our delivery, support and quality assurance processes.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to further reducing our carbon footprint aiming to be carbon neutral by 2050, in line with the Climate Change Act 2008. Work from home; Our team are predominantly home based providing a reduction in emissions linked to travelling to and heating or powering the premises. IT Infrastructure: Scrumconnect has no on-premise server infrastructure with all our services being cloud based with AWS. AWS will be powered by 100% renewable energy by 2025. Cycle to work scheme: To reduce the carbon footprint of employees travelling to the premises we have an established cycle to work incentive.

  Covid-19 recovery

  Scrumconnect are committed to providing tangible community benefits for the public sector and driving social change through programs recognised for delivering results for underrepresented and disadvantaged groups. Scrumconnect Cloud has recently launched Scrumconnect Academy, which aims to provide free training and mentorship to retrain people from industries affected by Covid19 to become cloud native experts (Candidates recently made redundant, unemployed individuals with outdated skills, disadvantaged youths, veterans and military spouses and disabled people). Scrumconnect Academy will aim to tackle the misrepresentation of women (make up 26% of tech roles) and Black, Asian or minority ethnic backgrounds (make up 15.2% of tech roles) by focusing recruitment on these underrepresented groups. Additionally, Scrumconnect run 'Get Certified Challenges' periodically where we organised free bootcamps and training materials with AWS to fund exams for those affected by Covid19.

  Tackling economic inequality

  We’ll Provide training/employment opportunities, for those facing barriers to employment and/or are from deprived areas through our various partnership organisations like Diversifying groups, Jobs With pride Support digital literacy through skills development/qualifications attainment/job creation initiatives e.g. 2x starters this month via T-Level apprenticeship program Address skills shortages in high-growth sectors (Tech/Digital/Data); providing educational advice/career development/job opportunities by volunteering and sponsored events

  Equal opportunity

  We will: Ensure equitable treatment of employers, contractors and the communities integral to our value chain by implementing fair employment and equal pay practices Offer high-quality training and job creation initiatives specifically designed to empower individuals who face barriers to employment or come from deprived areas. Example: We welcomed two new starters via Disability Rights UK and in the past year we've seen more than 25% of our new hires originating from ethnic minority backgrounds via Diversifying groups Establish an inclusive work environment aided by our transparent HR policies that apply consistently from the recruitment process through promotion and compensation, benefiting both contractors and employees. Support digital literacy by actively promoting skills development, facilitating qualifications attainment, and launching initiatives that generate employment opportunities

  Wellbeing

  We have a certified mental health and wellness coach within Scrumconnect. We follow our commitment towards the 6 standards of Mental Health and ensure that our contractors/employees/Communities follow the same. We do a half yearly survey of staff engagement and bring in new policies/address needs based on the feedback. We conduct specific initiatives to promote healthy work environments. For e.g.: In times of COVID when people are connected remotely activities like virtual coffee mornings and community forums We have a well defined charter defining roles and responsibilities, job descriptions, work hours, flexible working options provided to every personnel as part of their onboarding process . Employee charter specific for this opportunity will be shared to clients prior to the start of the engagement.

Pricing

• Price: £250 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.