UNRVLD Limited

Full Service Digital Agency

UNRVLD is a digital experience and technology agency that puts your business outcomes first. From building ground-breaking new digital products to driving more value from an existing one, we focus on the metrics that matter most to your business. Data, Strategy, Experience, Design, Build, CRO, SEO, Managed Services, Digital Operations.

Features

• Digital Strategy
• Data & AI
• Experience Design
• Digital Platform Creation
• Commerce
• Experimentation, CRO & SEO
• Managed Services
• DXP, CMS & Composable Platforms
• Digital Platform Optimisation

Benefits

• Grow revenue, drive leads, bringing a new product to market.
• Drive outcomes, control first party data, unlock customer lifetime value.
• Ideate, conceptualise and design highly crafted experiences to delight customers.
• Development focused on outcomes, drive growth, reduce costs, increase efficiencies.
• Development focused on outcomes, drive growth, reduce costs, increase efficiencies.
• Maximise growth potential, optimise conversions via continuous improvement and learning.
• Rock solid support to push the boundaries for digital operations.
• Top tier partner for Optimizley, Sitecore & Contentful solutions.
• Continuous improvement cycles to maximise return from digital investments.

£73.33 to £220.00 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Geoff.Snooks@unrvld.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

157011827060869

Contact

Geoff Snooks
020 3214 0009
Geoff.Snooks@unrvld.com

Planning

• Planning service: Yes
• How the planning service works: We control our delivery through the standard Agile Ceremonies (Sprint planning, daily Scrums, backlog refinement (or pre sprint planning), Sprint retrospectives, Sprint handovers) as well as including some more classic Prince2 controls as well such as Risk and Issue management and highlight reports. We encourage you to attend these ceremonies, so you have full visibility and transparency of the progress of a project at any stage.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We train your teams on using the new functionality we will build throughout the course of our engagement. ; ; During your onboarding, we can talk about the objectives for your team and define a plan accordingly. ; ; We understand in some circumstances that having a globally distributed team can make training a challenge. For this reason our recommended approach is ‘Train the trainer’; to have a core group of trained users that can utilise pass on training and knowledge to the wider regions and users. Nominally Product Owner and what we’d refer to as in-country super users. Super users are invited to Sprint handovers at the end of each 2-week iteration. This is one of the key Agile ceremonies we include as part of our delivery process. The handover is your opportunity to run through new functionality, any set up that is required and to refresh your team with the expected improvement outcome of the update. ; We also ensure that release notes are include in the Azure Dev Ops User story. This outlines what has been created and how it can be used along with screenshots of the functionality and any key notes that users need to understand.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We develop a high-level strategic roadmap, including evaluation of suitable SaaS platforms, assessment of migration feasibility using findings from a Technical Audit phase, and identification of additional features or improvements.; ; We produce a plan data migration to SaaS platform (customer data, content, digital assets, configuration settings). During this activity our Architects review the data that is present and develop an approach to ensure proper data mapping, transformation, and validation processes occur.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We carry out all relevant testing sprint outputs, be that manual or automated. We raise or triage any bugs in DevOps. A QA expert will also contribute to backlog refinement and sprint planning by clarifying user stories, as well as preparing test plans for when the work is delivered and acting as overall guardian of quality across the whole product lifecycle. ; ; The Quality Assurance Department is responsible for;; o Quality Assurance and DevOps Management ; o Increasing manual and automated test coverage; o Managing development environments; o Managing and maintaining release management processes

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Management of any CMS, hosting (where UNRVLD manages), or agreed third party issues, directly through the relevant third party on behalf of the Customer.

Service scope

• Service constraints: Support is provided on a remote basis.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times; ; Priority 1 = 15 mins Priority 2 = 30 mins Priority 3 = 1 hour Priority 4 = 8 hours During working week hours 24x7 support is available
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Support levels: Critical - P1 The Application stops functioning or functions so slowly as to make it unusable to multiple users. High - P2 The Application continues to respond but is failing one or more of its necessary business functions for multiple users. Medium - P3 The Application suffers a failure that can be circumvented. Low - P4 The Customer or other Providers have questions, queries and or requests for advice with regards to the functions, operation or integration of the Application. Costs are tailored for each solution for individual clients based on their incident support requirements.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Optimizley, Contentful, Sitecore, Microsoft Azure, AWS, Vercel, Microsoft Dynamics 365

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom LTD
• ISO/IEC 27001 accreditation date: 06/01/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  UNRVLD recognises the critical significance of Environmental, Social, and Governance considerations. We are steadfast in our commitment to integrating ESG issues and fostering good business practices into every facet of UNRVLD’s operations. We believe sustainability and responsible corporate conduct are not just commendable ideals, but essential cornerstones for long-term success. ; ; UNRVLD has conducted a materiality assessment with our key stakeholders to determine the most important issues to us as a business. Below are some examples of policies that we have implemented or improved upon as a result of feedback: ; ; Environmental policy: Governing how we manage our office premises, including recycling waste, reducing energy/water usage, and committing to tracking our carbon emissions. ; ; Environmentally preferable purchasing policy: With a preference for purchasing sustainable products where possible to reduce or minimise our environmental impact. ; ; Local purchasing: While UNRVLD has multiple sites across the UK we will look to use local suppliers where practicable when purchasing goods and services for our office locations. ; ; Virtual office stewardship: Providing guidance useful tools for staff on how they should manage their home office environment.

  Equal opportunity

  Our recruitment process ensures that our vacancies are advertised to a diverse section of the labour market. We take steps to ensure that any adverts outline our policy statement around equal opportunities. As part of the process all candidates are screened fairly based on skill and experience aligned to the job description and go through a double screening process. All employees are given non-bias and equal opportunities awareness training as part of their induction into the business. ; ; We are in the process of applying for B-Corporation status as a business and as part of this process will be introducing refresher training for all staff on a more regular basis (annual), introducing more monitoring around equality & diversity for reporting purposes and to identify and remove and unnecessary obstacles and to meet the needs of disadvantaged or underrepresented groups.

Pricing

• Price: £73.33 to £220.00 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Geoff.Snooks@unrvld.com. Tell them what format you need. It will help if you say what assistive technology you use.