Zero Burden Services

ZBS Zero Touch Lost & Found Property Management Service

You take 30 seconds to register the item, leave it in our box, we take care of the rest to identify the owner, repatriate it, or recycle it ethically, and we share any revenue with you.

Features

• Annual Subscriptions or One off for Singular Events
• Simple web and mobile interface for all types of user
• Managed service includes all needed software, services and hardware
• ZBS Managed Pickups from your locations and postal returns packaging
• Secure ZBS Provided Lock Boxes at required locations with pickups
• ZBS provided secure guarded storage for items
• Police Forces integrated for automated reporting of items and searches
• Fully DPA May18 (GDPR) Compliant with full digital auditing
• ZBS pays you a revenue share from its returns/recycling
• Range of Services for Lost & Stolen Property Management

Benefits

• Proven repatriation rate in UK of 87%
• Offloads approx 90% of all customer/citizen support cost & time
• Customer empowerment through self-search and service
• Removes call handling and social media costs from Lost Property
• Drive public confidence and satisfaction in Lost Property Operators
• Reduce legal liabilities and burdens with full audit capability
• Provides revenue generation without upfront or recurring costs
• Ensure safe and lawful disposal of property not repatriated
• Provides certified actions for Environmental Certifications
• Effectively removes the need for storage at your sites

£15,000 an instance a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@yourzbs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

157352706532325

Contact

UK Sales
0203 951 0506
info@yourzbs.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: All Maintenance and support is detailed in our SLA
• System requirements:
  • Internet Access to PC or Mobile devices
  • PC/Mobile device with browser or application capability
  • For Hardware clients with a PC Windows 8+
  • User ID for each user, preferably email address
  • For Hardware Clients with a PC 4 Free USB2 ports

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Provider Service Commitment: 99.95% Uptime; ; Service hours are 9-5 UK time, Monday-Friday; ; Support functions 24 hours a day, 365 days a year
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We provide chat functions, when agents are available, via our website www.yourzbs.com
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Support & maintenance are built into the service agreement; On-site support, where requested and agreed, will be charged at a rate agreed to in a mutually signed Statement of Work
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide full documentation, plus short training videos, and where needed can run remote or onsite training
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The SaaS service is built such that it has a separate database for each client so ZBS can extract all data in excel file as required
• End-of-contract process: If the agreement comes to an end, access to the information and service is suspended. At the end of this, the clients data, on agreement, is either destroyed, or exported and delivered securely by ZBS to the client.; No extra fees are anticipated.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The provided capability is native to any environment, mobile, laptop , desktop or SoC
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: APIs can be used to integrate the SaaS functionality with third party software. The APIs allow users to get lists of lost and found items, register lost or found items, user registration, manage registered items, claim items.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: ZBS will work with clients to agree on how much will be done by the client and by ZBS. This also includes locations with secure pickup boxes and the frequency of those pickups. Customisation , where needed, of any needed software is also supported as is branding.

Scaling

• Independence of resources: The Cloud system is hosted in secured hosting centres with a 99.95% availability guarantee. Additional capacity is added as needed and is shared across all users and products based upon demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide dashboards and regular reports on items logged, claims made, items repatriated, courier actions
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Clients can export there data on demand
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: XLS
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XLS
  • As agreed

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: ZBS provides a contractual SLA with a 99.95% availability.; Service credits are provided for SLA breaches
• Approach to resilience: Our Tier 3 standard data centres have concurrent maintainability to ensure 100% uptime. We operate N+1 configurations throughout including UPS and standby diesel generators to make sure your business is always online.; Our data centres are carrier-neutral with a range of leading tier 1 and tier 2 carriers and peering agreements in place.; Our data centres are ISO 27001 certified, PCI-compliant and secured to UK government IL4 standards, which ensures your solution is protected by exceptional levels of both physical and virtual security at all times.
• Outage reporting: ZBS provides email alerts and clients can monitor the server url's for automated outage reporting

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Other user authentication: We also support Microsoft Azure or self hosted AD authentication for both our web and mobile apps
• Access restrictions in management interfaces and support channels: Each user is individually identified, authenticated and all actions audited.; Role Based Access control assures no access outside the required rights for the individuals role are granted. Access to the databases is not permitted even to management and support teams.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our data centres are ISO 27001 certified, PCI-compliant and secured to UK government IL4 standards, which ensures your solution is protected by exceptional levels of both physical and virtual security at all times.
• Information security policies and processes: The cloud system is currently proceeding through ISO27001.; ; Its processes are documented and audited internally several times a year by the board.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The system design & development teams follow a system documented process managed by the Development Management team who report to the board, with all actions included in our CMS.; Components are built using best practise AGILE methodology, which includes a security review.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The IT system has a secured tested hosted service infrastructure.; We frequently perform updates in infrastructure, with high risk patches being prioritised based on the risk from the vendor and taking into account the security infrastructure the cloud system is protected by.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Within the Cloud system environment based upon the vulnerability testing, Our responses immediately to ensure no potential compromise is left unpatched or unprotected by the security infrastructure in place.
• Incident management type: Supplier-defined controls
• Incident management approach: Users report incidents via our support portal, which then based upon the severity of the issue is then reviewed by the cloud system team, this process for review is standardised and documented within the cloud, and remedial actions taken.; This process for review is standardised and documented within the cloud system.; these actions are fully registered and logged in the support portal for the user to track and use as a formal record of the incident report.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  ZBS delivers direct support for this through its service :; ZBS is committed to being carbon zero; We upcycle roughly 35% of all items received; We never land fill anything; We use over 35 ethical recyclers, specialists in each area; We aggregate different client/location pickups to minimise Transport usage; We are expanding to more warehouse/processing centres country wide to minimise travel time; All supplies used by/provided by ZBS are ethically sourced and from renewable materials; We recycle rather than destroy/burn; Our IT systems are cloud based and based on best practise environmental standards; Our suppliers and warehouses use electricity from renewable sources; All meetings are virtual in nature to reduce Travel and fuel usage; ZBS works with environmentally friendly couriers
• Covid-19 recovery:

  Covid-19 recovery

  ZBS supports Covid-19 recovery through :; ; Aggressive re-hiring itself and in its suppliers; Maintaining operations and employees during the lockdowns; Supporting work from home, but also with regular meetings to ensure physical and mental benefit; Optimising its provision of charitable funds and recycled items to local charities and organisations supporting local communities impacted badly
• Tackling economic inequality:

  Tackling economic inequality

  ZBS tackles economic inequality by :; ; ZBS solely deals with UK based suppliers; ZBS preferentially and today solely, with UK SME's; ZBS, uses small start-ups for software development with long term relationships; ZBS always reviews processes and technology through its entire supply chain to benefit from innovation; ZBS continuously monitors and reviews its infrastructure and its suppliers for cyber security and resilience
• Equal opportunity:

  Equal opportunity

  ZBS supports this pillar by :; ; Providing training and optimised systems to make this available and usable by all, thus reducing the disability employment gap; Providing process and people consulting to ensure all people can be included and employed equally in the property management process
• Wellbeing:

  Wellbeing

  ZBS delivers benefits in this regard via :; ; Provision of funding to both local and national charities - examples of which are Action for Children and local homeless shelters; Provision of recycled items for usage - examples of which are given to local homeless shelters, refugee organisations, glasses and replacement limbs for usage, under applicable regulations abroad.

Pricing

• Price: £15,000 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@yourzbs.com. Tell them what format you need. It will help if you say what assistive technology you use.