SoftwareONE
AWS Well Architected Framework Review
To help customers follow the best practices of AWS, SoftwareOne offers Well Architected Reviews - a detailed analysis of a customer's cloud architecture, comparing the customer's workload with the recommendations of AWS and giving advice to improve their workloads for performance, security, reliability and efficiency.
Features
- Comprehensive assessment of AWS architecture against best practices and standards.
- Review of reliability measures, ensuring minimal downtime and high availability.
- Examination of operational processes, streamlining management tasks for efficiency.
- Actionable recommendations for continuous improvement and optimization of architecture.
- Scalability assessment, optimizing infrastructure to accommodate future growth seamlessly.
- Compliance review, ensuring alignment with industry regulations and standards.
- Knowledge sharing sessions, empowering teams with AWS best practices insights.
Benefits
- Enhances AWS infrastructure for optimal performance and efficiency gains.
- Identifies cost-saving opportunities, optimizing resource utilization and expenditure.
- Strengthens security posture, mitigating risks and safeguarding sensitive data.
- Improves reliability and resilience, minimizing downtime and ensuring continuity.
- Scales infrastructure effectively to accommodate growth and fluctuating demands.
- Streamlines operational processes, enhancing efficiency and reducing management overhead.
- Ensures compliance with industry standards and regulatory requirements, reducing penalties.
- Promotes a culture of continuous improvement, driving ongoing optimization efforts.
Pricing
£0.00 a unit
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at technology-products.uk@softwareone.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 5 7 6 1 0 5 5 6 1 0 2 9 8 2
Contact
SoftwareONE
Tom Hook
Telephone: +44 203 005 0238
Email: technology-products.uk@softwareone.com
Planning
- Planning service
- Yes
- How the planning service works
- Our Technical Advisor services provide advice on technical, architectural decisions, and governance to leverage new or changed AWS services to increase performance, and security, and availability. Technical Advisor services also provide insight and advice into the current AWS configuration, identifying areas for review or potential AWS cost reduction. SoftwareONE will also work with the customer to ensure environments are designed and built securely and will offer Architectural advice on third party high level designs as necessary.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Amazon Web Services
Training
- Training service provided
- Yes
- How the training service works
- Our Technical Advisor and Service Success Manager will be appointed to each customer to provide additional consultancy and workshops as required. Consultancy available includes training of staff relating to AWS.
- Training is tied to specific services
- Yes
- Services the training service works with
- Amazon Web Services
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
SoftwareONE Managed Cloud Compute monitors the health of your Cloud Infrastructure and proactively identifies issues that may impact performance. SoftwareONE proactively seek to remediate any issues before Failure. Remediation is managed through SoftwareONE’s Managed Cloud Compute’s change control process.
We use API and Agent monitoring of Compute and Network resources to get full visibility of all resources, availability and health status. Backup Agents to protect (virtual) machines and databases
SoftwareONE Managed Cloud Compute monitors a well-defined set of items covering Windows and Linux systems as well as AWS PaaS services. Bespoke monitoring requests are accommodated on a case by case basis as part of the standard service.
SoftwareONE’s integrated Anti-Malware solution actively manages, monitors and update anti-malware deployed across all managed Microsoft Operating System Environments (OSE’s).
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Other
- Other security services
-
- Plan, configure, implement and support the security of virtual servers
- For AWS environment, including on-premise data centers
- 24/7 managed security service, using Trend Micro Deep Security.
- Certified security testers
- Yes
- Security testing certifications
- Other
- Other security testing certifications
- Security Vendor accreditations, e.g. Trend Micro Security Experts.
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
SoftwareONE offers end-to-end management of a customer’s public cloud environments in Amazon Web Services, from low-level design and build through to business as usual technical operations and reporting. Services include:
Professional IT service management (Incident / Request / Change / Problem Management);
24x7 Security & Network Operations Center;
Proactive health monitoring;
Incident response, unlimited break-fix support;
Cloud native API and Agents-based monitoring;
Vulnerability check, malware protection, backup management and self-service restore capabilities;
Patching and whitelistening, automated and scheduled deployments;
Event-based task automation and self-service catalog for faster deployment;
PyraCloud platform – policy/cost management, cost optimisation recommendations, budget and threshold;
Backup your data and provide you the control to restore on-demand.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
• Severity A – 30m response
• Severity B – 2h response
• Severity C – 4h response - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
SoftwareONE Managed Cloud Compute’s ITSM services operates 24 hours a day, 7 days a week, 365 days a year. Customers are able to raise Service requests manually through telephone, email or web portal.
All Service Requests are managed through strict Service Level Agreements based on Request priority:
• Severity A – 30m response
• Severity B – 2h response
• Severity C – 4h response.
We offer one level of support for all customers. A Service Success Manager and Technical Advisor are assigned to each customer, offering regular Service Reviews as well as escalation management for issues as required.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- AWS
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- TÜV SÜD South Asia Private Limited
- ISO/IEC 27001 accreditation date
- 26/12/2022
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
Fighting climate change
At SoftwareOne, we are committed to making a positive impact on society beyond our core services. As part of our G-Cloud service provision, we will continue to actively engage with in-house volunteering initiatives, including our “Harmony Day” programme. We intend to address fighting Climate Change by: Our team recognizes the urgent need to combat climate change. Through our Harmony Day programme, we encourage employees to volunteer their time and skills toward environmental causes. We have previously organised tree-planting days and are looking to collaborate with new environmental organisations. By dedicating some of our our Harmony Days to climate-related projects, we contribute directly to reducing carbon emissions, promoting sustainable practices, and raising awareness about environmental issues.Tackling economic inequality
At SoftwareOne, we are committed to making a positive impact on society beyond our core services. As part of our G-Cloud service provision, we will continue to actively engage with in-house volunteering initiatives, including our “Harmony Day” programme. We intend to address economic inequality by: As part of our commitment to social value, we will channel our Harmony Day efforts toward addressing this issue. Our Social Value lead will look to engage our public sector team with volunteering organiations that support marginalised communities, low-income families, and individuals facing economic hardships. Whether it’s mentoring underprivileged youth, providing job readiness workshops, or supporting food banks, our team will aim to contribute to reducing economic disparities through volunteering days.
Pricing
- Price
- £0.00 a unit
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at technology-products.uk@softwareone.com.
Tell them what format you need. It will help if you say what assistive technology you use.