EXRT INTELLIGENT HEALTHCARE LIMITED

eXRt - Resynk - Stroke Rehabilitation Using Virtual Reality

At eXRt Intelligent Healthcare we seek to create a sustainable, self-managed and accessible physical rehabilitation platform to mobilise neurological disabilities.

We strive to bring the latest in innovation, creativity and ingenuity to our products to ensure accessible rehabilitation to those that need it.

Features

• Stroke Rehabilitation via Virtual Reality (VR).
• Remote management of physiotherapy.
• Games based rehabilitation and physiotherapy.
• Real time, remote clinical monitoring.
• Patient self-management.
• Personalised Care.
• Virtual Wards driven from Cloud based technology
• Real dashboards, analytics and reporting.
• Patient to Physiotherapist communications.
• Standardised, Gold Standard physiotherapy techniques.

Benefits

• Actively manage patients in their home.
• Empower patients to self-manage at home.
• Increase time spent on rehabilitation versus norms.
• Making stroke rehabilitation therapy fun, driving adherence.
• Deliver game based therapy for the patient.
• Enable real time monitoring of rehabilitation progress by clinician.
• Enable real time data collection to support personalised care.
• Support early discharge and virtual wards, by delivering at home.
• Remote physiotherapist support, helping recovery from Covid19.
• Increased time spent on Physiotherapy, improving recovery.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dominic@exrt.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

157674028855616

Contact

Dominic Holmes
07514575765
dominic@exrt.io

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Adult Social Care
  • Children's Social Care
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None that we are aware of.
• System requirements:
  • VR Hardware requires charging after prolonged use
  • An Internet connection for communication between the apps
  • Web Application requires a web browser (Chrome, Edge, Firefox, Safari)
  • Web application requires PC, Laptop, Smartphone or Tablet device.

User support

• Email or online ticketing support: Yes
• Support response times: EXRT provides email and phone support, Monday to Friday, 9am until 5pm, excluding bank and public holidays.; ; Although highly unlikely, if ever a customer wanted to consider extended weekday hours support or support at weekends or on holidays, we would be happy to discuss, but there would be additional charges.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: EXRT provides email and phone support, Monday to Friday, 9am until 5pm, excluding bank and public holidays.; ; We respond to all contacts within 2 hours.; ; Although highly unlikely, if ever a customer wanted to consider extended weekday hours support or support at weekends or on holidays, we would be happy to discuss, but there would be additional charges.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: EXRt's stroke rehab solution - Resynk - delivered through VR is highly intuitive. The user requires a VR headset, and access is given to the eXRt platform.; ; Online tutorials in the virtual reality world are available to guide the user through using the software for their physiotherapy.; ; For enterprise customers (eg: NHS Trusts), we can provide in person training for the stroke team or other, so they can support end users, or (for an additional charge) we can provide support to individual end users.; ; However, we have designed our solution to be "plug and play", so that everyone, even those with limited digital skills, can benefit from the stroke therapy it provides.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: We have not yet had the situation where we have reached an end of a contract and data has needed to be provided, to be transferred to another system, as part of the contract moving to another supplier.; ; However, the central data repository that our solution has to produce the real time dashboards, monitor KPIs, show progress on rehabilitation, etc, can also be extracted and passed to the customer for them to work with their new supplier to ensure this data is not lost, and continuity of care is provided.; ; eXRt wishes to ensure that patient care remains uninterrupted, so should a customer of ours wish to move to another supplier, we will work with the customer and new supplier to ensure a smooth transition.
• End-of-contract process: We have not yet had the situation where we have reached the end of a contract and data has needed to be provided, to be transferred to another system, as part of the contract moving to another supplier.; ; Upon end of contract, customer accounts will be deactivated, any data that needs extracted for third party/new supplier will be sent to the customers.; ; All related customer or end-user data will be archived for a period of time as customers may want to reactivate accounts or need additional access to there data.; ; This extract is included in our price.; ; eXRt will work with our customers and any new suppliers at end of contract to ensure a smooth transition of service and continuity of care of the end patients.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Android
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For the web dashboard for remote monitoring, the data and contents remain the same across desktop, smartphone and tablet devices.; ; The user interface on each device changes slightly to ensure high usability but remains intuitive enough that if changing between devices, the information remains easily accessible and familiar.; ; The VR Headsets run on the android operating system which is mobile ready
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users access eXRt via their VR headset to access the therapies and exercises through physio games as well as support and communication features to chat with their clinician(as well as other information).; ; Clinicians access information on the users of the system (their patients) through any standard mobile, laptop or desktop device. The information available allows the clinician to view all patient physiotherapy progress such as repetitions completed, time spent doing physiotherapy, what exercise they perform and how well they got on. ; ; This is all displayed over time in weeks and months to show patient improvement using the VR.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We believe the VR headsets are assistive to those who find other forms of computer interactions challenging, for example, those recovering from stroke, and so the VR headset, using our Resynk product, and the interface controls offer an easier method of usage than traditional keyboards, mice and other devices, as well as all the benefits of the VR therapies.; ; We have trialled our solution with over hundreds of stroke patients in there own home over 18 months now.; ; It received and 86% out of 100% on the system usability scale (the user interface). This excellent score shows that the user interface is very easy to use for stroke patients.; ; Our Resynk solution is now being used in the NHS, in Belfast, other areas of Northern Ireland and a number of Trusts in England, where it is being used by the stroke team to help patients recover better and more quickly, through increased rehabilitation levels.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Our cloud software auto scales.; ; The cloud technologies used allows our application to add resources such as additional memory, CPUs to handle large amount of users and high usage demand.; ; The cloud software uses regions to also manage high usage demand, meaning high usage demands in one region will not affect any other regions.; ; In each region multiple copies of the application can be created as user demand increases meaning users can be provisioned and more resources can be dedicated to handle more users.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a full range of metrics both for the user, the physio or other clinician and the organisation.; ; We can look at the progress patients are making on the different games that support their rehab and therapy through Resynk.; ; Time spent on each exercise, when they did the exercise (are they a morning person, evening?), what level of exercise they have reached etc can all be reported on.; ; We can provide a full range of measures on all usage of the platform, through our analytics component.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users will need to request this through customer support. Customer support will export the data in the requested format and send securely to the user for download.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim to have our platform available 100% of the time, 24/7. We contract for 99.99%, just in case there is some requirement for maintenance to take place.; ; The nature of our service means that we cannot control the networks that our service may utilise as they are the responsibility of other organisations.
• Approach to resilience: Our datacentre provides various approaches to ensure high availability and resilience of our service. Approaches include; ; Automated database replication and self-healing clusters ensures resilience by making identical copies of the primary data storage as secondary storage and self healing helps if the primary database fails then one of multiple secondary databases can be switch to. This ensures little to no downtime.; ; Multi region clusters helps reduce the impact of all users being effected by cloud downtime. If one region goes fails the other regions remain operational for users to uses. If a cloud provider fails for whatever reason our datacentre can switch between multiple cloud providers to ensure high availability and resilience. The datacentres monitoring tools can be used to predict potential future failures and prevent before occurrence.
• Outage reporting: In the unlikely event of an outage to our platform, we communicate the outage to our customers via phone and email, and to all users via a message at the entrance to the solution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access restrictions in management interfaces and support channels is provided via MFA factor authentication.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: Our system will allow, and in fact require, certain information to be collected about its users. ; ; This information includes IP addresses, browser information, viewer metadata and login credentials. ; ; All our processes are in compliance with applicable national and European law such as the GDPR.; ; In addition we have embedded these now with ISO 27001. The CEO oversees all of this, in conjunction with the CTO and all contracts of employment and onboarding processes support ensuring policies are followed.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Due to the software nature of our product our team track all internal and external changes requests through our project management tools (e.g. bug tracker, task management). Any changes made to the software application by the development team are tracked and uploaded to our version control tool called Git through GitHub. Official software releases to customers are accompanied by release notes and build information.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process includes the following components:; 1) vulnerability scan every year, 2) define remediating action, 3) implement remediating actions, 5) rescan to gauge impact of remediation plan.; ; Once we have identified vulnerabilities, we deploy patches as soon as possible to our services. Whilst this can vary depending on the complexity of the patch, we aim for within a few weeks.; ; We get information about potential threats from vulnerability scans through our cloud provider.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use AWS cloud security monitoring tools. If a compromise is identified, immediate action is taken such as deletion of compromised access keys to stop access to AWS. Remove resources that are compromised or created as a result of the compromise. After compromise is removed regular audits are completed for a short time to reduce the risk of missed compromises.
• Incident management type: Supplier-defined controls
• Incident management approach: User contact the Service desk to log a call and is provided with a reference number and applied a priority.; ; A member of the Service Desk will perform first line troubleshooting and diagnostics, if the first line troubleshooting and diagnostics resolves the issue then it is agreed with the user to close the issue.; ; If first-line action can't revolve the issue, then the issue is communicated to the relevant team; (s) for detailed investigation to resolve the issue. Once resolved, in agreement with the user the issue is closed. However, if the issue cannot be resolved the escalation process begin.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Abc7f171-69b9-4dcc-a243-95124eee2f72
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dominic@exrt.io. Tell them what format you need. It will help if you say what assistive technology you use.