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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Atlas Microsoft 365 Intranet
ClearPeople Ltd

Atlas Microsoft 365 Intranet

Atlas Intranet improves productivity, communication and knowledge management. Atlas Intranet has been developed utilising years of intranet experience working with knowledge-intensive organisations and intranet experience in Microsoft 365 and SharePoint Online Intranet and bespoke intranet design and intranet development. Atlas is more than just an intranet.

Features

  • Intranet collaboration built on Office 365 Modern SharePoint Online
  • Market-leading knowledge solution for Office 365 intranet/digital workspace
  • More than an intranet, Atlas increases knowledge productivity
  • Accessible collaboration intranet and fully responsive including mobile app
  • Intranet design, development, training and support all included
  • Collaboration Content Publishing for Office 365 SharePoint Intranet
  • Automation using Flow, PowerApps, Bot framework, Office 365 SharePoint Intranet
  • Frontline worker collaboration intranet and integrated with Microsoft Teams
  • Intranet People Finder Office 365 SharePoint
  • Intranet Knowledge Finder Office 365 SharePoint

Benefits

  • Centralise collaboration and knowledge with easy SharePoint Office 365 intranet
  • Drive Intranet productivity with Office 365 and SharePoint
  • Accessible content, engaging collaboration functionality, robust workflow and governance controls
  • Measurable Intranet business change, analytics and ROI
  • Easy collaboration and quickly locate relevant content through powerful tools
  • Increase productivity on Office 365 intranet, time efficiencies through self-serve
  • Increase Intranet flexibility with secure access from anywhere, anytime
  • Make Office 365 search easy with taxonomy, navigation, discovery tools
  • Multiple technologies to align intranet portals Office 365 and SharePoint
  • Fantastic intranet user experience improved collaboration

Pricing

£40,000.00 to £190,000 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mquenby@clearpeople.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 5 7 7 9 1 9 6 4 8 3 2 1 6 9

Contact

ClearPeople Ltd Matthew Quenby
Telephone: +44 (0)20 33 769 500
Email: mquenby@clearpeople.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Other services extension
Microsoft Office 365, SharePoint
Cloud deployment model
Public cloud
Service constraints
None - ClearPeople will adhere to Microsoft Cloud best practice to deliver the service
System requirements
Microsoft Cloud Licenses

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on the SLA the minimum time period for responding to questions will be within two hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Typically, 09:00-18:00 UK hours, Monday to Friday, excluding public holidays. Extended service to provide 24/7, 365 coverage. flexible, priced to your needs.
Support available to third parties
No

Onboarding and offboarding

Getting started
ClearPeople have a defined adoption program driven through a Managed Service contract
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The data can be easily migrated utilising common migration tools available in the market
End-of-contract process
The associated costs for end of life contracts will be determined between both parties depending on the level of technical expertise on the client side, these costs are not described in an initial deployment contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Experience tailored to meet the needs of the client.
Including hamburger drop down navigation
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The Service utilises the Microsoft Cloud interfaces for Azure and Office 365
Accessibility standards
None or don’t know
Description of accessibility
The service adheres to Microsoft Cloud UI standards
Accessibility testing
ClearPeople undertake automotive testing of the UI for testing accessibility standards
API
Yes
What users can and can't do using the API
The API is flexible and open, it can accommodate most common usage senarios
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The platform framework allows a flexible approach most standard types of customisation

Scaling

Independence of resources
ClearPeople design solutions that are scalable based on the projected business objectives and strategies

Analytics

Service usage metrics
Yes
Metrics types
Out of the box tools and additional 3rd party tools when necessary
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Reselling organisation’s services Microsoft

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Commonly available tools
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Please refer to the Microsoft Office 365 Trust Centre

https://products.office.com/en-gb/business/office-365-trust-center-operations
Approach to resilience
The solutions are designed and based on Microsoft Cloud best practise technical architecture
Outage reporting
Email alerts are used to report on any outages

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management areas can be restricted utilising permissions based Information Architecture
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
In progress
What the ISO/IEC 27001 doesn’t cover
Covers whole organisation
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • Microsoft have ISO/IEC-27001 certification by BSI on 26/02/2018
  • Microsoft have Level-1:CSA-STAR Self-Assessment on 29-Apr-16
  • Microsoft have ENISA-IAF, EU-Model-Clauses, EU-U.S.-Privacy Shield, ISO-27018, SOC-1, SOC 2
  • Microsoft have FEDRAMP, FIPS-140-2, NIST-800-171, HIPAA/HITECH.ISB 1596, CCSL(IRAP)
  • Microsoft have Cyber-Essentials-Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
ClearPeople align all services with the principles and standards described in the ISO accreditations.
Information security policies and processes
To the extent possible, the CSA CCM version 3.0 and ISO 27001 security polices are followed as part of the service delivery. In addition, the underlying platform running on Azure platform and Office 365, is certified to and compliant with ISO27001 and CSA CCM version 3.0 standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We implement a comprehensive source code management solution based on Microsoft Dev Ops best practice that enables us to track every branch in our solution development lifecycle.  All changes are scheduled into a roadmap that is reviewed and signed off by our MVP (Microsoft most valuable professional) whose intimate knowledge of Microsoft's technical direction and security best practice means that we minimise security exposure.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type
Supplier-defined controls
Incident management approach
Clients need to log a ticket via our support ticketing system Gemini by login or sending an email to our Support desk that automatically generates a ticket. Incidents reports are based on monthly client time reports with an overview of all their time spent on support and we provide constant updates on the Gemini tickets with technical feedback and coordination.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

As a company, we recognise that our operations have an effect on the environment in which we live and work and therefore environmental regulations, laws and codes of practice will be regarded as setting the minimum standards of environmental performance. Our Environmental Policy affirms our commitment to operating in an environmentally responsible manner. Emphasis is placed on continuously improving our performance, by reducing the environmental impact of our operations, and compliance with all relevantenvironment legislation.In accordance with the above Policy commitments, ClearPeople will: •Ensure our operations are safe for our employees, consumers, and the environment. •Minimise the production of waste •Minimise material wastage •Promote the use of recyclable and renewable materials •Ensure that our staff, contractors and partner organisations are aware of our Environmental Policy and encourage them to incorporate the same principles •Comply with all relevant environmental legislation, regulations and applicable codes of practice.
Covid-19 recovery

Covid-19 recovery

NA
Tackling economic inequality

Tackling economic inequality

NA
Equal opportunity

Equal opportunity

ClearPeople is fully committed to the principle of equal opportunities in recruitment and employment and opposes all forms of unlawful or unfair discrimination as stated in the Equality Act 2010. No employee or potential employee will receive less favourable treatment or consideration on the grounds of age, disability, race, colour, nationality, ethnic origin, sex, sexual orientation, marital status, religion or belief or will be disadvantaged by any conditions of employment or requirements that cannot be justified as necessary on operational grounds. ClearPeople aims to treat all employees with dignity and respect and provide a working environment free from all discrimination. It will conduct its affairs at all times in a manner that is consistent with this aim.
Wellbeing

Wellbeing

NA

Pricing

Price
£40,000.00 to £190,000 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Office 365 free trial Covers 30 days The trial does not include any custom applications

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mquenby@clearpeople.com. Tell them what format you need. It will help if you say what assistive technology you use.