ClearPeople Ltd

Atlas Microsoft 365 Intranet

Atlas Intranet improves productivity, communication and knowledge management. Atlas Intranet has been developed utilising years of intranet experience working with knowledge-intensive organisations and intranet experience in Microsoft 365 and SharePoint Online Intranet and bespoke intranet design and intranet development. Atlas is more than just an intranet.

Features

• Intranet collaboration built on Office 365 Modern SharePoint Online
• Market-leading knowledge solution for Office 365 intranet/digital workspace
• More than an intranet, Atlas increases knowledge productivity
• Accessible collaboration intranet and fully responsive including mobile app
• Intranet design, development, training and support all included
• Collaboration Content Publishing for Office 365 SharePoint Intranet
• Automation using Flow, PowerApps, Bot framework, Office 365 SharePoint Intranet
• Frontline worker collaboration intranet and integrated with Microsoft Teams
• Intranet People Finder Office 365 SharePoint
• Intranet Knowledge Finder Office 365 SharePoint

Benefits

• Centralise collaboration and knowledge with easy SharePoint Office 365 intranet
• Drive Intranet productivity with Office 365 and SharePoint
• Accessible content, engaging collaboration functionality, robust workflow and governance controls
• Measurable Intranet business change, analytics and ROI
• Easy collaboration and quickly locate relevant content through powerful tools
• Increase productivity on Office 365 intranet, time efficiencies through self-serve
• Increase Intranet flexibility with secure access from anywhere, anytime
• Make Office 365 search easy with taxonomy, navigation, discovery tools
• Multiple technologies to align intranet portals Office 365 and SharePoint
• Fantastic intranet user experience improved collaboration

£40,000.00 to £190,000 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mquenby@clearpeople.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

157791964832169

Contact

Matthew Quenby
+44 (0)20 33 769 500
mquenby@clearpeople.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Other services extension; Microsoft Office 365, SharePoint
• Cloud deployment model: Public cloud
• Service constraints: None - ClearPeople will adhere to Microsoft Cloud best practice to deliver the service
• System requirements: Microsoft Cloud Licenses

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on the SLA the minimum time period for responding to questions will be within two hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Typically, 09:00-18:00 UK hours, Monday to Friday, excluding public holidays. Extended service to provide 24/7, 365 coverage. flexible, priced to your needs.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: ClearPeople have a defined adoption program driven through a Managed Service contract
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The data can be easily migrated utilising common migration tools available in the market
• End-of-contract process: The associated costs for end of life contracts will be determined between both parties depending on the level of technical expertise on the client side, these costs are not described in an initial deployment contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Experience tailored to meet the needs of the client.; Including hamburger drop down navigation
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Service utilises the Microsoft Cloud interfaces for Azure and Office 365
• Accessibility standards: None or don’t know
• Description of accessibility: The service adheres to Microsoft Cloud UI standards
• Accessibility testing: ClearPeople undertake automotive testing of the UI for testing accessibility standards
• API: Yes
• What users can and can't do using the API: The API is flexible and open, it can accommodate most common usage senarios
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The platform framework allows a flexible approach most standard types of customisation

Scaling

• Independence of resources: ClearPeople design solutions that are scalable based on the projected business objectives and strategies

Analytics

• Service usage metrics: Yes
• Metrics types: Out of the box tools and additional 3rd party tools when necessary
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Reselling organisation’s services Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Commonly available tools
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Please refer to the Microsoft Office 365 Trust Centre ; ; https://products.office.com/en-gb/business/office-365-trust-center-operations
• Approach to resilience: The solutions are designed and based on Microsoft Cloud best practise technical architecture
• Outage reporting: Email alerts are used to report on any outages

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management areas can be restricted utilising permissions based Information Architecture
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: In progress
• What the ISO/IEC 27001 doesn’t cover: Covers whole organisation
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Microsoft have ISO/IEC-27001 certification by BSI on 26/02/2018
  • Microsoft have Level-1:CSA-STAR Self-Assessment on 29-Apr-16
  • Microsoft have ENISA-IAF, EU-Model-Clauses, EU-U.S.-Privacy Shield, ISO-27018, SOC-1, SOC 2
  • Microsoft have FEDRAMP, FIPS-140-2, NIST-800-171, HIPAA/HITECH.ISB 1596, CCSL(IRAP)
  • Microsoft have Cyber-Essentials-Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: ClearPeople align all services with the principles and standards described in the ISO accreditations.
• Information security policies and processes: To the extent possible, the CSA CCM version 3.0 and ISO 27001 security polices are followed as part of the service delivery. In addition, the underlying platform running on Azure platform and Office 365, is certified to and compliant with ISO27001 and CSA CCM version 3.0 standards.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We implement a comprehensive source code management solution based on Microsoft Dev Ops best practice that enables us to track every branch in our solution development lifecycle. All changes are scheduled into a roadmap that is reviewed and signed off by our MVP (Microsoft most valuable professional) whose intimate knowledge of Microsoft's technical direction and security best practice means that we minimise security exposure.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.; ; Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
• Incident management type: Supplier-defined controls
• Incident management approach: Clients need to log a ticket via our support ticketing system Gemini by login or sending an email to our Support desk that automatically generates a ticket. Incidents reports are based on monthly client time reports with an overview of all their time spent on support and we provide constant updates on the Gemini tickets with technical feedback and coordination.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As a company, we recognise that our operations have an effect on the environment in which we live and work and therefore environmental regulations, laws and codes of practice will be regarded as setting the minimum standards of environmental performance. Our Environmental Policy affirms our commitment to operating in an environmentally responsible manner. Emphasis is placed on continuously improving our performance, by reducing the environmental impact of our operations, and compliance with all relevantenvironment legislation.In accordance with the above Policy commitments, ClearPeople will: •Ensure our operations are safe for our employees, consumers, and the environment. •Minimise the production of waste •Minimise material wastage •Promote the use of recyclable and renewable materials •Ensure that our staff, contractors and partner organisations are aware of our Environmental Policy and encourage them to incorporate the same principles •Comply with all relevant environmental legislation, regulations and applicable codes of practice.
• Covid-19 recovery:

  Covid-19 recovery

  NA
• Tackling economic inequality:

  Tackling economic inequality

  NA
• Equal opportunity:

  Equal opportunity

  ClearPeople is fully committed to the principle of equal opportunities in recruitment and employment and opposes all forms of unlawful or unfair discrimination as stated in the Equality Act 2010. No employee or potential employee will receive less favourable treatment or consideration on the grounds of age, disability, race, colour, nationality, ethnic origin, sex, sexual orientation, marital status, religion or belief or will be disadvantaged by any conditions of employment or requirements that cannot be justified as necessary on operational grounds. ClearPeople aims to treat all employees with dignity and respect and provide a working environment free from all discrimination. It will conduct its affairs at all times in a manner that is consistent with this aim.
• Wellbeing:

  Wellbeing

  NA

Pricing

• Price: £40,000.00 to £190,000 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Office 365 free trial Covers 30 days The trial does not include any custom applications

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mquenby@clearpeople.com. Tell them what format you need. It will help if you say what assistive technology you use.