Adecco UK Limited

Patient Administration System (PAS) Support

Adecco NHS expertise treats the Patient Administration System (PAS) more than a simple records system. We offer expertise to move the PAS to become more clinically and operationally effective. Our expertise helps treat patients more effectively, giving healthcare staff easier access to up-to-date information.

Features

• Independent advice and expertise
• Cloud Specialists
• Cloud readiness assessment and mitigation
• Cloud planning, design, migration and implementation services
• Experts across HM government and wider public sector
• Customer first approach tailoring to your requirements & business need
• Dedicated account & Service Management
• Onsite (On premise) or offsite (hosted) delivery

Benefits

• Fully scalable and flexible solutions to suit changing needs
• Partnership approach enabling consistent delivery
• Service continuity and reliability
• Trusted advisory
• Transparency and benefit led solution approach
• Flexible commercial arrangements suited to needs
• Knowledge and skills transfer
• Maximising cloud capabilities

£200 to £1,500 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Jonathan.Rayfield@adecco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

157944288583983

Contact

Jonathan Rayfield
<Removed>
Jonathan.Rayfield@adecco.co.uk

Planning

• Planning service: Yes
• How the planning service works: Adecco services help customers effectively and diligently plan and migrate their systems, applications and data from an existing physically based environment to the cloud, be it private, public or hybrid. On premise or hosted.; ; Throughout this planning process Adecco utilise our expert team of in-house consultants to assess, analyse and document your existing environment in detail, providing guidance on which elements are cloud-ready, and those that will need attention prior to any migration.; ; We work with our customers to determine an appropriate solution that will deliver value which is fully in line with your current business goals and can scale up/down accordingly.; ; A fundamental goal of this planning exercise is to ensure the risk of any outage and data loss during the future migration process is minimised, our controlled step by step cloud implementation and migration plans will be developed following the planning process. Each phase of the plan will give the buyer confidence that their apps, data and infrastructure will be transitioned securely and seamlessly.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Adecco are able to provide training to cover any aspect of the services we provide. As standard, all documentation we create as part of any engagement is stored on a secure central repository which our customers can access which will provide details of all designs, plans and processes created or followed during the tenure.; ; Additionally we can provide formal training through webinars or coordinated classroom training to cover specifics in detail. Further on-the-job (technical) and floor walking (user) activities are provided to ensure that the service experience we provide is delivered to a high standard.; ; Our consultants will always provide a thorough and detailed handover to customers technical teams where required.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Adecco firstly undertakes a detailed cloud readiness assessments with customers to ascertain business, technology and user requirements. This assessment forms a significant part of the cloud road mapping exercise which will document a migration strategy and environment setup state.; ; The migration planning process will provide a comprehensive overview of the steps that are required to be taken in order for a successful migration to be completed.; ; The setup/staging process will ready the cloud environment as per the recommendations outlined in the migration plan. This ensures there is no discrepancy between what is planned and what is provided.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Adecco follow robust quality and performance processes. Technical and user teams will be identified within the customer business who our consultants will work with to determine key markers of performance and service acceptance to ensure fit for purpose.; ; All designs, plans and processes (technical and business) are formally quality assured internally through our team of expert consultants. We utilise an internal knowledge portal for our consultants to document and capture peer reviews and recommendations, in doing so we are able to share lessons learned. Once an environment is provisioned, we utilise a diligent transition process that includes extensive testing involving both technical and customer UAT teams with the test criteria being pre-agreed and followed accordingly.; ; The testing process is used to ensure complete validation of the environments requirements are met including:; • Environment is complete and accurate; • Performs as expected, or better; • Test plans are executed accordingly and results are as planned; • Track and document any defects or performance constraints; • Provide test metrics/testing summary reports; • Ensure services are approved for full usage; ; All of our processes are underpinned by our commitment to our continued ISO 9001 accreditation.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Adecco utilise robust, industry standard ITIL service management on all our engagements, this ensures the quality of our delivery and engagement is rigorously maintained. A dedicated service delivery manager will be allocated to customers as the first reference point should a problem arise.; ; Our in-house expert consultants are also available to address non categorised service faults or irregular failures once any environment is live. Prior to go-live our team will always be available and proactively resolving faults should they arise.; ; We are able to complement our service with a dedicated cloud self-service portal which allows you to log and progress of incidents regardless of your location or device. We offer dynamic dashboards and a customer centric knowledge base, offering a rapid resolution to many common faults.; ; Adecco’s support is flexible and scalable enabling the buyer to adapt to market changes quickly. Our support services offer standard and bespoke Service Level Agreements, delivering KPI driven operational reporting through online ITSM portal and Microsoft’s interactive service dashboards.

Service scope

• Service constraints: Not Applicable

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Depending on the priority of the ticket, our response time will vary between 1/8/24 hours excluding bank holidays. This is dependent on individual client requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: All Adecco software is tested for accessibility in line with our group equality and diversity global requirements. This includes additional functionality for sight/hearing impaired users for example.
• Support levels: Standard Service Levels 9-5, Mon-Fri; Enhanced Service 9-5, 7 days a week; Premium Service 24/7:; P1 IRT (Initial Response Time) 15mins, 4 hour fix; P2 IRT (Initial Response Time) 30mins, 8 hour fix; P3 IRT (Initial Response Time) 45mins one business day fix; P4 Service/Change Requests Only IRT (Initial Response Time) 1 hour; ; Price is totally dependent on customer requirement and these factors will have a heavy influence on the overall price. Adecco can also deliver different managed services models including price per device, price per user and fixed monthly pricing. All our customers are allocated a Service Management representative to steer the service and provide ongoing; Continual Service Improvement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Adecco has set a goal of becoming a Carbon Neutral organisation by 2030 and we expect to reach this goal through concrete action outlined below:; *Decreasing our use of electricity and fossil energy;; *Decreasing the amount of CO2 emissions through the reduction of air miles flown;; *Increasing the number of environmentally friendly cars in our fleets;; *Recycling stations available in every office; and; Use of recycled products e.g. branded face coverings we have used during the pandemic are all made from recycled bottles.; We recycle whatever we can – paper, ink cartridges, mobile phones and equipment. Currently, at least 50% of our stationery is from sustainable forests. Fair-trade and organic products are provided in all our staff kitchens. We have asked our cleaning companies to use environmentally friendly and non-animal tested products. Additionally, it is our policy to ensure the following:; *Non-renewable resources will be conserved as much as possible;; *Recycled materials will be utilised wherever practicable and cost effective;; *Wastepaper will be collected separately from the main garbage and recycled;; *All toner cartridges are recycled via a charitable organisation;; *We use recycled toner cartridges; and; *Fluorescent light fittings are collected, removed and taken for recycling.; We are committed to minimising landfill and will recycle most office waste products; however certain wastes i.e. food will be disposed of using landfill. Wherever possible we will ensure that transportation and disposal of waste will complies with current safe practice.

  Covid-19 recovery

  Our teams remained fully operational during COVID-19, providing business continuity to our clients. We have developed and adapted business continuity plans to mitigate risk and provide practical action plans and strategies during this time for both our service delivery teams and client stakeholders. During this period, the Adecco Group continued to:; • Supported 2,000+ candidates through exclusive redeployment programs from industry to other essential services roles; • Explored and form new partnerships with organisations to form our talent community such as Student Edge; • Engaged in thought leadership dialogue with state and territory governments with a focus on reskilling and redeployment.; • Supported our colleagues and candidates with COVID-19 learning modules developed in consultation with medical advice and guidelines from the World Health Organisation (WHO) to ensure the safety of our staff and mitigate risk for our clients.; • Provided advice and best practice protocols on returning safely back to work through the creation of a practical guide for a safe return to the physical workplace, providing a comprehensive best practices checklist that can be applied across different industry sectors and operations. This is now being adopted by the World Employment Confederation.; • Supported candidates and jobseekers during COVID-19 (receiving an average of 1,000 enquiries per day to 5,000 at the peak of COVID-19), provided candidates with free job readiness training to help them re-enter the workplace with the necessary skills.; Online assessments and video interviewing tools are already in place in some parts of our business. We increased access and available licenses to implement online tools nationwide to ensure testing and assessments continue as part of our recruitment process.

  Tackling economic inequality

  We recognise the wider public sector’s priorities and responsibilities for delivering social value to the communities they serve. Adecco drives Social Impact by activating three interrelated pillars.; • Our Access to Work pillar uses our strengths to support people, whose working potential is currently under-realised. By 2025, we commit that 15% of all candidates will be from NEET backgrounds of all ages.; • Under our Access to Opportunity pillar, we empower under-served youth by bringing our work closer to schools.; • Our Inclusive Futures pillar parallels our efforts internally to be an influencer in our industry, driving diversity and inclusion for everyone. It is crucial to externalise the evidence of this progress to influence the Customers we work with every day.; Making the Future Work for Everyone; During implementation, Adecco will have a workstream dedicated to the creation of our Social Value Delivery Framework which will be part of our contractual commitment to customers and initiatives reported as part of our overall Contract performance. Each customer specific element will be monitored through output KPI’s. The Social Value Plan will be developed in alignment with the customer specific strategic objectives in this area, e.g.:; • Reducing Unemployment: We understand the importance of reducing unemployment in delivery of solutions to Contracting Authorities.; • Local Jobs for Local People: Promoting local opportunities, creating career pathways for local residents with local employers, delivering benefits to the local community, economy and environment.; • Apprenticeships and Improving skills and employment prospects of residents: This will help address skills shortages in key industries.; • Supporting Local SME’s: SME’s play a crucial role in the local communities our customers operate within, adding significant economic benefit.

  Equal opportunity

  Being purpose-led rather than purpose-driven is about ensuring we can contribute in a sustainable, positive way to support everyone in our communities to overcome systemic disparities and creating opportunities for all. As part of our commitment to this pledge, we have the following goals, across our business which will directly impact our aims of sourcing an inclusive workforce:; ; • 15% of candidates placed will be from NEET (Not in Education, Employment or Training) Backgrounds by 2025; • Working with Shelter to support homeless individuals on their work journey and de-stigmatise in-work homelessness to support the placement of 500 homeless people back into work over three years; • Support the Long Term unemployed and those who have lost jobs due to by the COVID-19 crisis, with a focus on social mobility and those in long-term unemployment. Our ambition is to assist 500,000 people into meaningful, secure jobs over the next five years; • Working with charities, the DWP, councils, education and training providers to provide experience to all socio-economic backgrounds; • Removing early careers barriers and supporting with work around the Athlete Programme, British Paralympian commitment, and working with the military; • Working with Stafford Long Diversity solutions (an Adecco Group company and specialist in this area at no extra cost), we will attract and empower high-achieving students from lower socioeconomic backgrounds; those with disabilities; those of BAME heritage; and those who identify as LGBTQ+ through a variety of attraction methods

  Wellbeing

  Across Adecco, we recognise the importance of wellbeing, both mental and physical. We have invested heavily in our ability to support staff, this includes providing accessible information to all, including tips and content relating to mental, physical, and emotional support can be accessed, including: ; • Links to content at websites such as Ted Talks, podcasts, food recipes that can boost moods and support mental development, tips to sleep better and longer, and a wellbeing hub with online therapy.; • Physical Tips for workouts, challenges to get active, cycle to work, gym memberships, diet and food plans, fitness challenges, and various other methods of encouragement and support to maintain a physically active lifestyle. ; • Information on how emotional support can be provided from various sources if required and dedicated telephone lines for support. ; We know it is the respect, care, and support that you receive at work that can make a big difference to a colleague’s health, happiness, and wellbeing. We encourage candidates to take charge of their own health, happiness and wellness and give them the support needed to do this. Our leadership team has also initiated an awareness and education campaign to promote the wellbeing of staff and associates across the business to ensure that they are aware of the support that is available to them should they need it. This is supported by our specially trained Mental Health First Aiders, who are distributed across Adecco for easy access to all colleagues.

Pricing

• Price: £200 to £1,500 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Jonathan.Rayfield@adecco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.