LEARNINGMATE SOLUTIONS (UK) LIMITED

Immersive Learning

LearningMate provides immersive learning solutions for K-12 and higher education, leveraging cutting-edge technologies like VR, AR, and MR. Their offerings include gamification, collaborative virtual spaces, AI-driven personalization, and mobile learning, ensuring engaging, flexible, and personalized educational experiences, equipping students for a digitally advanced future.

Features

• Virtual Reality Integration: Offers immersive environments for engaging learning experiences.
• AR Applications: Enhances traditional materials with interactive digital features.
• MR Capabilities: Seamlessly blends VR and AR for interaction.
• Gamification Elements: Integrates games to enhance learning, increase motivation.
• Collaborative Virtual Environments: Facilitates real-time virtual collaboration across locations.
• AI-Driven Personalization: Adapts learning paths using AI, enhances efficiency.
• Mobile Learning Support: Access educational content anytime, anywhere on mobile.
• System Design and Assurance: Ensures secure, reliable, scalable learning infrastructure.
• Help Choosing Systems and Vendors: Guides selection of technologies

Benefits

• We design immersive solutions that enhance the learning experience
• Solutions enable greater learner engagement, on-the-job support, and performance improvement
• We develop applications using immersive technologies for real-time learning
• Our solutions increase learner adoption, improve sales, and drive efficiencies
• We elevate traditional learning to modern training experiences with AR/VR/MR
• We help customers achieve high-quality training that reduces skill gaps

£5,000 to £75,000 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@learningmate.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

158297384482312

Contact

Prasad Mohare
+44 794 783 3052
gcloud@learningmate.com

Planning

• Planning service: Yes
• How the planning service works: Our planning services for cloud hosting and software solutions ensure a tailored, secure integration, focusing on business analysis, solution design, and security architecture:; ; Business Analysis: We start with a comprehensive understanding of your organizational needs and existing IT infrastructure. Through an in-depth analysis of your business processes, infrastructure, and performance, we identify areas where cloud solutions can enhance scalability, operational efficiency, and user experience. This step ensures that the solutions we propose align with your strategic goals.; Solution Design: Using insights from the analysis, we develop a custom cloud solution tailored to your needs. We select the appropriate cloud model (public, private, or hybrid) and service types (IaaS, PaaS, SaaS) that best fit your business size and objectives. Our designs focus on scalability, flexibility, and cost-efficiency, making them adaptable to future business needs.; Security Architecture: We prioritize security by integrating robust measures from the outset. Our security strategies include advanced data encryption, strong access controls, and comprehensive identity management to protect your data and ensure compliance with regulations.; Throughout the planning process, we emphasize transparency and collaboration, ensuring that the cloud solutions are integrated seamlessly into your existing systems, thereby enhancing your operational capabilities without disrupting workflows.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Infrastructure as a Service (IaaS)
  • Platform as a Service (PaaS)
  • Software as a Service (SaaS)
  • Public cloud hosting
  • Private cloud hosting
  • Hybrid cloud hosting

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Assessment and Strategy Development: We start by conducting a detailed assessment of your existing IT setup to evaluate your system’s readiness for cloud migration. We identify which components are most suitable for the cloud and develop a customized migration strategy that aligns with your business needs, selecting the appropriate cloud environment (public, private, or hybrid) and service model (IaaS, PaaS, SaaS).; Migration Planning: Our team creates a meticulous migration roadmap, outlining essential steps, timelines, and resources. This plan covers all technical requirements, cloud configurations, data transfer protocols, and necessary adaptations for applications.; Implementation and Migration: We implement the migration according to the planned roadmap, focusing on precision, minimal downtime, and maintaining data integrity throughout the process.; Testing and Optimization: After migration, we conduct thorough testing to ensure all systems are performing optimally in the cloud. We adjust performance and security settings to enhance resource utilization and cost efficiency.; Training and Ongoing Support: We provide extensive training for your team and offer ongoing support to address any challenges post-migration, assisting with future upgrades.; Security and Compliance: We employ robust security measures, such as data encryption and continuous monitoring, to protect your assets and ensure compliance with all relevant regulations.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)
  • Microsoft Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We offer a streamlined approach that ensures your software meets the highest standards of functionality, reliability, and performance:; ; Strategic Test Planning: We initiate with a detailed testing strategy tailored to your project's specific objectives and timelines, defining critical performance criteria and testing scenarios.; ; Integrated Testing: Utilizing a combination of automated and manual testing techniques, we ensure comprehensive coverage across all system aspects. Automation facilitates efficient regression and repetitive testing, while manual efforts allow for in-depth exploration of complex, nuanced functionalities.; ; Performance and Load Testing: Our rigorous performance testing evaluates system behavior under varying loads to confirm speed, scalability, and stability, ensuring the system performs optimally under anticipated operational conditions.; ; Security Assessments: We conduct thorough security tests including vulnerability scans and penetration testing to identify and mitigate potential threats, ensuring robust protection against security breaches.; ; CI/CD Integration: By embedding QA and testing processes into the CI/CD pipeline, we enable continuous validation of updates, enhancing software quality and accelerating time to market.; ; User Acceptance and Reporting: Final user acceptance testing (UAT) is performed to ensure the solution aligns with user expectations and real-world usage, complemented by detailed reporting for transparency and informed decision-making.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • ISO 27001:2013
  • PCI
  • SOC 2 Type II

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide extensive support for cloud hosting and software services across several major platforms to ensure optimal performance, security, and scalability for our clients. Our support encompasses:; ; Amazon Web Services (AWS): Complete management from setup to optimization, including EC2, S3, and AWS Lambda.; Microsoft Azure: Support includes deployment and management of virtual machines, SQL databases, and Azure Active Directory integration.; Google Cloud Platform (GCP): We assist with Compute Engine, Google Kubernetes Engine, and BigQuery, setting up scalable environments that leverage Google’s advanced technologies.; ; Our support services feature:; Deployment and Configuration: Assisting in deploying and configuring cloud infrastructure and applications.; Migration Services: Secure and efficient migration of applications and data with minimal downtime.; Performance Monitoring and Optimization: Ongoing adjustments to enhance performance and cost-efficiency.; Security and Compliance: Implementing robust security measures and ensuring regulatory compliance.; Troubleshooting and Technical Support: Providing 24/7 support to quickly resolve issues.; Training and Consultation: Educating teams on cloud technologies and optimizing cloud investments.

Service scope

• Service constraints: As part of our immersive learning services, LearningMate provides only software services (AR/VR/MR application development) to customers. Hardware (devices) procurement for immersive services is accounted for by the customer.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: It varies based on the support service model selected (24x7, 16x7, 16x5, 8X5 support models).; The best response time is 30 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: ZenDesk web chat provides a user-friendly platform for real-time text-based communication between businesses and their customers. ; ; Capabilities:; Real-Time Messaging: Users can engage in immediate messaging with support agents, ensuring prompt responses to inquiries or issues.; Send Attachments: The chat allows for the sending of various types of files, such as images and documents, aiding in clearer communication and quicker problem resolution.; Automated Interactions: Configurable automated greetings and responses can be set to enhance user engagement and manage expectations right from the start of the interaction.; Transcript Requests: Users can request transcripts of their chat sessions for future reference or to track the resolution of issues.; Multi-Language Support: ZenDesk web chat supports multiple languages, broadening accessibility for users from diverse linguistic backgrounds.; Limitations:; No Video or Voice Calls: The service does not support video or voice calls; it is limited to text and file exchanges.; Session Persistence: Closing the chat window or navigating away can end the session, potentially leading to loss of chat history unless settings are adjusted.; Internet Dependency: The service requires an active internet connection and cannot be accessed offline.; Fixed Interface: Users cannot alter the chat interface's appearance as these settings are managed by the website administrators.
• Web chat accessibility testing: Testing ZenDesk Web Chat with assistive technology users involves several key steps to ensure accessibility and usability for individuals with disabilities:; ; Identify Assistive Technologies: Determine the assistive devices commonly used by your audience, such as screen readers, speech recognition software, and alternative input devices.; ; Create User Scenarios: Develop scenarios that simulate typical user interactions with the web chat, including initiating chats, messaging, and handling attachments.; ; Recruit Participants: Include a diverse group of users with visual, auditory, motor, and cognitive impairments to participate in usability testing.; ; Conduct Usability Testing: Have participants use their assistive technologies to navigate and interact with the chat platform, observing any issues they encounter.; ; Collect Feedback: Gather detailed feedback from participants on their experience, focusing on ease of use and any barriers encountered.; ; Analyze and Implement Changes: Analyze feedback to identify common problems and make necessary modifications to improve accessibility.; ; Check Compliance: Ensure the web chat meets accessibility standards such as WCAG, and conduct both automated and manual testing for compliance.; ; Continuous Improvement: Regularly update testing protocols and retest when updates or changes are made to the chat system.
• Support levels: Our support services are tiered to accommodate varying organizational needs, ensuring that each client receives the appropriate level of assistance:; ; 1. Basic Support; Features: Includes access to forums, basic troubleshooting, and standard business hours support.; Cost: TBD; Personnel: No dedicated technical account manager or cloud support engineer.; ; 2. Standard Support; Features: Expands on Basic with 24/7 support for high-severity issues, faster response times, and enhanced learning resources.; Cost: TBD; Personnel: Access to cloud support engineers, but no dedicated technical account manager.; ; 3. Enhanced Support; Features: Offers proactive guidance, 24/7 support for all issues, prioritized responses, and third-party software support.; Cost: TBD; Personnel: Includes a dedicated cloud support engineer and on-demand technical account manager.; ; 4. Premium Support; Features: Highest level of support with direct phone access to senior engineers, quarterly reviews, and customized support plans.; Cost: TBD; Personnel: Provides a dedicated technical account manager and a senior cloud support engineer.; ; These options allow businesses to select a support level that aligns with their budget and support requirements, from basic troubleshooting to comprehensive, proactive management of their cloud infrastructure.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution (BSI)
• ISO/IEC 27001 accreditation date: 30/04/2018
• What the ISO/IEC 27001 doesn’t cover: Application service transactions - Control 14.1.3 is not applicable under ISO/IEC 27001 for LearningMate as we do not have any payment gateway service in our applications/ products.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Crimson IT
• PCI DSS accreditation date: 05/03/2024
• What the PCI DSS doesn’t cover: None
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  LearningMate has taken the following initiatives as part of our goal to integrate sustainability practices and principles into our operations:; ; We use filtered water instead of packaged drinking water as much as possible to follow more sustainable practices and reduce usage of plastic. ; We avoid using disposable cutlery in our cafeterias and have reusable plates and glasses. ; We provide office bus transport to discourage employees from driving individual vehicles. Each bus carries up to 50 employees at a time. The buses provide location-specific drops as well as drops to the nearest public transport systems.; All cleaning products used in the company premises are environment-friendly.; To promote reduction of waste, we have a dry and wet waste segregation system in place (cafeteria waste). The local municipality recycles the dry waste and wet waste is deposited for composting purposes.; We use lights and air conditioning judiciously by turning off lights and AC of sections/bays after employees sitting in those sections have left for the day.; We encourage our employees to use the staircase, if and when possible, to move between four floors of our office. ; We provide the option to submit investment declarations and reimbursement bills online to control the use of paper.; ; LearningMate has also ensured that all of our digital infrastructure is on cloud. Our cloud providers have a solid sustainability program. We understand that cloud infrastructure is 85% more energy efficient than on-premises data centers. ; ; LearningMate also has an e-Waste policy to take care of the problem of hazardous e-waste and other waste generated from electric and electronic gadgets and Printer Cartridges.

  Covid-19 recovery

  LearningMate, an ISO27001-certified organization, upholds industry-standard practices to ensure uninterrupted service delivery and business continuity. Our Business Continuity Program (BCP) is overseen by a governance body comprising leaders from various departments, audited internally as part of our ISMS program. With a Risk Management and Governance Framework, we ensure readiness to handle disasters, benefiting customers, employees, and vendors alike.; ; Key components of our BCP include defining processes, forming teams, and conducting annual mock drills. In disaster recovery scenarios, our adaptable resource management practices enable swift scaling to manage crises effectively. We may collaborate with competitors or transfer projects to vendors, prioritizing client needs and expediting recovery. Notably, we ensure seamless project handover through cloud infrastructure utilization and meticulous documentation transfer.; ; From an IT perspective, we adhere to mutually agreed Recovery Time Objective (RTO), Recovery Point Objective (RPO), and Maximum Acceptable Outage (MAO) with clients. Our core business relies on leading cloud providers for high availability and security compliance. During the COVID-19 pandemic, we smoothly transitioned to remote work within seven days, sustaining 0% disruption in client deliverables.; ; Secure data transmission protocols and identity/access management ensure data safety, with encryption and role-based access controls. We maintain comprehensive documentation, including risk assessments, technical controls, and crisis management plans, shared with stakeholders and clients. Data backups are securely retained or removed as per agreements.; ; Amidst the pandemic, LearningMate adopts a hybrid work model, adhering to COVID protocols for office sanitation and promoting remote work where feasible. Employees receive guidance on adhering to safety measures, ensuring operational continuity while prioritizing health and safety.

  Tackling economic inequality

  Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors.; ; LearningMate organises career drives in colleges and universities to provide young graduates with internships as well as job opportunities. We provide relevant functional and EdTech industry training to these recruits to help them develop key skills and learn as they explore the sector and its various facets.

  Equal opportunity

  At LearningMate, our employees are our most valuable asset. We are dedicated to fostering an environment where every team member can thrive, devoid of inhibitions, discrimination, or harassment. Embracing diversity within our workforce, encompassing a spectrum of skills, experiences, and perspectives, is integral to our prosperity. We are unwavering in our commitment to the principles of equal employment opportunity, inclusion, and mutual respect.; ; Our company staunchly opposes all forms of harassment, whether based on disability, race, religious beliefs, color, national origin, ancestry, or any other protected characteristic defined by central, state, or local laws.; ; As an equal opportunity employer, LearningMate upholds a nondiscrimination policy for all employees and job applicants. We recruit and employ individuals based on their qualifications, without regard to race, color, religion, sex, gender identity, pregnancy, national origin, citizenship, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other legally protected characteristic. Our employment practices align with federal, state, and local laws governing discrimination.; ; However, our commitment extends beyond legal requirements. Operating as a global entity with offices worldwide, diversity is intrinsic to our identity. Our core value of inclusivity underscores our dedication to creating a workplace that reflects the varied backgrounds of our global community. Our CEO prioritizes diversity, encouraging diverse representation within our leadership ranks. Annually, we assess our organizational structure, considering business objectives alongside the composition, capabilities, and potential of our team.; ; In essence, LearningMate is not merely satisfied with meeting legal obligations; we endeavor to exceed them. We strive to foster a workplace where diversity is celebrated, inclusion is practiced, and opportunities are accessible to all.

  Wellbeing

  LearningMate cares deeply about the health and well-being of our workforce. We organize wellness sessions focusing on physical and mental health on a regular basis. During the pandemic, we had many such sessions, including sessions on healthy living, eye care, yoga, meditation, work-life management and stress management. We rolled out a helpdesk for employees affected by Covid to provide support and advice, provided two-week paid leave to affected employees and one-week leave to those who were primary caretakers of their family members affected by the Covid. ; ; During the peak of the pandemic, we successfully arranged vaccination drives for our employees and their family. The drives were conducted in keeping with social distancing norms. When offices reopened partially after the complete lockdown was revoked in locations where our offices are based, we offered employees the choice to work from office on certain days and carried out thorough sanitisation of our premises on a daily basis.

Pricing

• Price: £5,000 to £75,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@learningmate.com. Tell them what format you need. It will help if you say what assistive technology you use.