CSI Limited

Business Analysis for Cloud Services

CSI provide business analysis services supporting implementation of, or transition to Cloud based services. We support you in defining your business needs through identification and specification of requirements (functional and non-functional). We support technical and solution implementation ensuring delivery of your stakeholder expectations through detailed requirements analysis, capture and management.

Features

• Identification of stakeholders/systems to establish current and future requirements
• Definition of clear and actionable business objectives and needs
• Identification of project scope to determine future business change
• Detailed requirements analysis, specification and planning the case for change
• Support technical implementation by matching functional requirements to test outputs
• Support solution implementation through production of training materials
• Benefits evaluation by assessing project outputs against agreed business objectives
• Business process analysis & support to enable improvements for SAP
• Identification and specification of requirements through workshops

Benefits

• Strategic level business analysis and identification of cost-effective solutions
• Identification of strategic goals which may be achieved through change
• Analysis of internal factors which influence your business
• Analysis of external drivers to drive business enablers and benefits
• Identification and planned implementation of IT and business change requirements
• Improved understanding of your business change needs
• Improved knowledge of impact of change and reduced unnecessary change
• Provision of a link between project identification and implementation
• Supported communications and delivery of requirements with relevant stakeholders
• Measuring and delivering a quantifiable financial benefit

£1,250 to £1,430 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jennifer.billett@csiltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

159091682400735

Contact

Jennifer Billett
08001088301
jennifer.billett@csiltd.co.uk

Planning

• Planning service: Yes
• How the planning service works: Initially CSI would run an engagement process to understand your environment through a Service Catalogue review that seeks to understand your Physical and Virtual infrastructure costs to the business in an OpEx and CapEx capacity. This can be presented on a 'Per TB' or 'Per GB' Model. Upon go-to-market analysis CSI will advise on the expected improvements from a Cloud transition journey.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: CSI have a number of partners who can provide levels of Training and Education for an additional cost, which will allow for nominated individuals within your company to become competent with the administrative tasks required for Cloud operation.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: CSI understands that no single data set is the same, and different organisations utilise their data differently. This means that there cannot be a 'one size fits all' solution. CSI will therefore work collaboratively with you to create a unique consultancy engagement which will provide a migration strategy for your business that will maintain user integrity and meet expected outcomes.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of the Consultancy there will be a performance testing matrix. This testing is a collaboration between CSI and the Customer and is carried out as part of the consultancy engagement to ensure that the quality and performance of the solution meets your organisation's needs.

Security testing

• Security services: Yes
• Security services type: Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: CSI provides Fully Managed services for Backup, Storage and Data Protection in the Cloud as well as outside of the Cloud. We have a fully operational Service Desk which provides 24/7 support (dependant on Level of Service chosen) and comprises of over 60% of CSI's personnel.

Service scope

• Service constraints: No constraints

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Request for Information – 4 hour response – whether emailed, phoned or on the Community.; ; Restore Request – 2 hour response.; ; Critical Restore Request – 1 hour response – must be phoned through.; ; Out of Hours – Chargeable for all 10x5 customers – contract hours are 8am – 6pm Monday to Friday.; ; Monday – Friday between 6pm – 8am.; ; Must phone the Service Desk.; ; 6pm – 10pm - £150 per hour.; ; All day Saturday - £150 per hour.; ; 10pm Saturday – 6am Monday - £200 per hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: CSI provide advanced monitoring, reporting and alerting, access to a first, second and third line service desk, through to a fully managed solutions. Most accounts will be allocated a Technical Account Manager. Please see relevant Service Definition Document for more details.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cyber Security software, services and support

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 14/01/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NCC Group Security Services Limited
• PCI DSS accreditation date: 27/02/2022
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Along with our customers and carefully selected partners, environmental responsibility is extremely important to CSI when making our own decisions on platform choices and system purchases – IT sustainability is also being factored into our choice of sustainable infrastructure for our clients to deliver to their own ESG ambitions. ; ; Data centre consumption of energy, greenhouse gas emissions and managing e-waste are all considerations. The CSI Power10 environment shows considerable reductions in energy consumption to over 50% from our old IBM Power8 estate. The IBM Power10 system have been designed to deliver high performance with a reduced environmental impact. Over 97% of IBM Power server components are reused or recycled at the end of life. ; ; CSI are ISO 14001 accredited. CSI are committed to a programme of management, continuous improvement and reporting of our direct/ indirect impacts, which mark our contribution to improving the world in which we live. ; ; We recognise that our business activities have direct and indirect impacts on the societies in which we operate. We endeavor to manage these in a responsible manner, believing that sound and demonstrable performance in relation to corporate social responsibility policies and practices is a fundamental part of business success. ; ; Examples of our activity in this area are: ; • Webcasts to deliver All Employee meetings to avoid excess travel ; • Turn off all lights and PC monitors at night ; • Corporate functions at venues that support sustainable environments ; • Double sided printing set as default ; • New marketing material produced on material sourced from sustainable sources ; • Support of remote/flexible working – enabled reduction in office space

  Covid-19 recovery

  We are also committed to making a sustainable positive impact on the communities in which we operate. We aim to make a distinctive contribution to inequality and social development through the establishment of effective partnerships and programmes that make the best use of the energies and skills of our employees.; We support our employees in fundraising for charities and voluntary work, recognising both the benefit to the community and to the employees themselves

  Equal opportunity

  CSI aim to provide equal opportunities and avoid discrimination in all aspects of employment and to ensure that the talent and skills of all individuals are maximised. Our approach applies to recruitment, terms and conditions of employment (including pay), appraisals, promotion, disciplinary and grievance procedures and training.; ; The policy applies to employees, officers, agency workers, casual workers, consultants and self-employed contractors.; ; Part-time and fixed-term staff shall be treated the same as comparable full-time or permanent staff and enjoy no less favourable terms and conditions (pro rata where appropriate), unless different treatment is justified.

  Wellbeing

  The Company proactively supports Remote workers who are affected by time management and social isolation issues by:; a) regular one-to-one meetings between remote workers and their line managers; b) regular meetings between remote workers and their co-workers; networking, training, etc.; c) regular visits to their designated office; d) providing access to secure Company resources, e.g. CRM, SharePoint, Concur and BambooHR; e) providing access to Company communication tools such as Microsoft Teams, Microsoft Outlook and Yammer ; f) providing access to helplines for support with software problems and equipment failures; g) providing online meetings or virtual discussion forums; h) including remote workers in social activities, along with company newsletters and updates

Pricing

• Price: £1,250 to £1,430 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jennifer.billett@csiltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.