ASSETWORKS FLEET SOLUTIONS LTD

FleetFocus M5

AssetWorks provides asset and maintenance management solutions that help organisations optimise the performance, cost, and lifecycle of physical assets. Serving public sector and enterprise clients, AssetWorks enables data-driven decision-making, improved efficiency, regulatory compliance, and reliable service delivery through scalable, configurable software and services.

Features

• Web-based fleet management system with real-time, multi-location remote access.
• Centralised asset and maintenance data within a single integrated platform.
• Real-time work order, defect, and preventative maintenance management capabilities.
• Unlimited asset tracking supporting vehicles, equipment, users, and locations.
• Mobile tablet-based operations with real-time labour and data capture.
• Integrated inventory, warranty, and parts management with claims tracking.
• Configurable dashboards delivering KPI monitoring and performance insights.
• Seamless integrations with fuel systems, telematics, ERP, and APIs.
• Extensive reporting suite with drill-down analytics and exportable formats.
• Secure cloud-hosted platform supporting compliance, auditing, and regulatory requirements.

Benefits

• Streamline fleet operations by managing assets and maintenance centrally.
• Reduce administrative effort through mobile data capture and automation.
• Improve decision-making using real-time dashboards and performance reporting.
• Plan maintenance proactively to minimise downtime and extend asset lifecycles.
• Manage compliance efficiently with automated inspections and audit-ready records.
• Optimise inventory usage and reduce costs through accurate stock visibility.
• Quickly identify inefficient vehicles using fuel, emissions, and usage insights.
• Eliminate duplicate data entry through integrated systems and standard workflows.
• Enable staff to work effectively across locations using remote access
• Enable long-term planning with lifecycle, budgeting, and analytics insights.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@assetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

159629770242347

Contact

Tamzin Wright
+447741575216
tenders@assetworks.com

About the service

• Service categories:
  • Applications
    • Enterprise resource management
      • Asset life-cycle management
        • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned Maintenance - AssetWorks has a defined planned maintenance window for hosting operations that are shared with the customer. If any additional maintenance time is required, AssetWorks Support works with the customer and ensures the customer is notified and agrees to the times defined as needed.
• System requirements:
  • Microsoft Office required if exporting reports to CSV
  • An internet connection is required for access and functionality.
  • FleetFocus is supported on Chrome, Firefox, Safari, and Edge.

User support

• Email or online ticketing support: Yes
• Support response times: Turnaround time depends on issue severity. Based on the past three quarters, our Support Centre resolves 83% of issues within 60 minutes. SLO commitments are as follows: ; Priority 1 (production system down): response within 1 hour, resolution within 24 hours. ; Priority 2 (major functionality loss): response within 4 hours, resolution within 2 business days. ; Priority 3 (non-blocking issues): response within 24 hours, resolution within 5 business days. ; Priority 4 (enhancements or non-functional questions): response within 3 business days, resolution within 5 business days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Customers are provided unlimited email and phone support and have access to both technical and application support personnel. ; Post Implementation Support Telephone Support AssetWorks provides customer support from 9AM to 5:30PM Monday to Friday. When a call is placed to the Client Services group, a representative will receive and own the ticket for the life of the item. ; Email Support AssetWorks provides information and support services at M5support@assetworks.com. By utilising the support email address, customers have the ability to send detailed information, including log files, on a new or existing issue. After-hours calls will be routed to an answering service and then on to the Client Services staff. The “on-call” representative will respond to priority 1 (down system) items during these hours. AssetWorks uses its online interactive problem management system to log and track all customer-reported support requests. ; Web Site Support AssetWorks provides a Customer Care website that includes a Knowledge Base with valuable information about the product, release notes, training videos, discussion forums, enhancements, known issues, and FAQ's. It provides the ability to submit support tickets by web form, and the ability to review status of your support tickets. This website can be found at http://community.assetworks.com
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported through onsite training, where our team delivers hands-on sessions tailored to the organisation’s workflows and use cases. This helps key users and administrators become productive quickly.; ; We also provide online training, including live remote sessions and recorded materials, allowing users to learn at their own pace and revisit content when needed.; ; Comprehensive user documentation is available, covering setup, day-to-day usage, configuration, and troubleshooting. This includes step-by-step guides and reference materials for both standard users and system administrators.; ; Together, these options ensure users can choose the level and format of support that best fits their onboarding requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: When the contract ends, users can extract their data directly from the service using CSV exports.; ; Authorised users can run reports or data extracts that export selected data sets to CSV format. These exports can include filters and date ranges to ensure only the required data is extracted. The CSV files can then be downloaded and stored locally for archiving or imported into other systems.; ; This approach ensures users can retrieve their data in a widely supported, non-proprietary format without requiring ongoing access to the service after the contract ends.
• End-of-contract process: At the end of the contract, access to the service is scheduled for closure in line with the agreed contract terms. Before access is removed, users are given the opportunity to extract their data. Data extraction via CSV is normally included within the quoted contract price, allowing customers to retrieve their information without additional cost.; ; Once the contract has ended and data extraction is complete, system access is disabled and the customer environment is securely decommissioned in accordance with data protection and retention policies.; ; Any services outside the standard contract—such as bespoke data extracts, extended system access beyond the contract end date, or additional consultancy or support—may incur an additional cost and would be agreed separately in advance.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service is optimised for touch input and smaller screens, offering simplified navigation, larger buttons, and streamlined workflows for rapid access in the field. It focuses on essential tasks, provides offline support, and leverages device-specific features such as camera. The desktop service, in contrast, is designed for larger displays with keyboard and mouse input, supporting multi-window layouts, detailed dashboards, and full-featured workflows, including bulk operations, advanced reporting, and complex data manipulation, making it ideal for office-based or administrative work.
• Service interface: Yes
• Description of service interface: The application is fully web-based and is built with ability to toggle between fields, enhance colour contracts and works with zoom text and voice readers. Please request document for clarification.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: AssetWorks has run its application against the WAVE product for understanding of potential gaps in accessibility.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Users can interact with the API to integrate, manage, and automate data exchange with the service, but actions are limited to what the exposed endpoints allow.; ; What users can do; ; Set up the service: Users authenticate by calling the token endpoint with an application username, password, and site code to receive a bearer token. Once authenticated, they can connect to the base URL and access available endpoints to retrieve or create records.; ; Make changes: Users can retrieve data using GET requests, create new records with POST requests, and update existing records with PUT requests. Filters, paging, and sorting parameters can be applied to control returned data. Updates require providing the unique identifier and only the fields being changed.; ; What users can’t do / limitations; ; Users can only access endpoints and data they are authorised for; permissions are enforced by authentication and roles.; ; Not all system fields or objects are exposed through the API.; ; Record limits apply to responses (default and maximum per request).; ; Tokens expire after a fixed time and must be refreshed.; ; The API cannot bypass validation rules or business logic enforced by the system.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the service to match their operational and reporting needs, with customisation options controlled by user roles and permissions.; ; What can be customised; Users can customise reports, dashboards, KPIs, and screen layouts. This includes selecting data fields, applying filters, defining calculations for KPIs, and configuring how information is displayed on screens.; ; How users can customise; Customisation is done through built-in tools such as the report designer, screen designer, and KPI configuration screens. Users with report-writing skills can create and modify reports by choosing data sources, adding filters, grouping data, and scheduling outputs. Screen designer tools allow layout changes without coding. KPIs can be defined by setting targets, formulas, and thresholds.; ; Who can customise; System Administrators can access all customisation features, including screen design and KPI configuration. Users with appropriate permissions and report-writing skills can create and maintain reports. Standard users are limited to viewing customisations and cannot change system-level configurations.

Scaling

• Independence of resources: AssetWorks ensures consistent performance through a scalable, resilient, and securely segregated architecture. Its horizontal design supports multi-node deployments with integrated load balancing, maintaining high availability even during fluctuating workloads. FleetFocus operates in a multi-tenant environment with strong logical separation, enforced by hypervisors and RDBMS, providing isolated production, test, and reporting instances for each customer. Azure adds another layer of logical data isolation, preventing cross-customer access while benefiting from shared infrastructure. The solution is fully configurable, allowing flexible scaling to meet customer requirements without performance impact from other users’ workloads.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides a range of metrics to help users monitor performance, usage, and operational effectiveness.; ; These include operational metrics such as system availability, response times, and processing volumes. Usage metrics show how the service is being used, including user activity, transaction counts, and report usage.; ; The service also provides business metrics and KPIs, which can be configured to track performance against targets, thresholds, and trends relevant to the organisation. These metrics can be viewed through dashboards, reports, and KPI screens, and can be exported for further analysis.; ; These metrics give users visibility into system health, adoption, and business performance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Degaussing
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export their data using multiple methods, depending on their reporting and integration needs.; ; Data can be exported directly from Adhoc BI reports, allowing users to select and extract required datasets. Users can also export data to Excel via LOVs, enabling quick access to filtered data for analysis and offline use.; ; For automated or system-to-system transfers, users can export data through APIs, which support structured and repeatable data extraction. Crystal Reports can be used to generate and export formatted reports, while a custom interface can be implemented for bespoke export requirements.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Level of Availability and Service Guarantees; ; Guaranteed Availability:; AssetWorks FleetFocus M5 is designed to provide high availability, with a historical uptime of 99% against unscheduled outages across the entire application. This ensures that users can reliably access the system with minimal disruption.; ; Service Level Objectives (SLOs):; Recovery Time Objective (RTO): 24 to 72 hours, with a maximum of 4 days for full system recovery after an incident.; ; Recovery Point Objective (RPO): Under 1 minute, ensuring minimal data loss in the event of a disruption.; ; Mean Time Between Failures (MTBF): Historically, there have been no failures in the proposed environment.; ; Restore Point Objective: Less than 2 minutes.; ; API Performance: Key API response times are typically under 2 seconds in the AssetWorks testing environment, though actual performance depends on customer network and connectivity.; ; Refunds/Compensation for SLO Breaches:; While specific monetary refunds are not detailed in the historic data, any failure to meet SLO targets (e.g., uptime, RTO, RPO) would be addressed in accordance with AssetWorks’ SLO policies, typically through remediation plans or support credits.
• Approach to resilience: AssetWorks FleetFocus M5 is designed for high resilience to ensure continuous service availability and rapid recovery from disruptions. The solution is built on a robust, modular architecture that minimises single points of failure and supports seamless system operation during component outages.; ; Our data centre setup is engineered for redundancy and reliability, with backup power, network connectivity, and secure storage to maintain service continuity. Systems are regularly monitored and maintained, with automated failover mechanisms in place to ensure minimal downtime in the event of infrastructure issues. Data protection strategies, including frequent backups and replication, support our Recovery Point Objective of under 1 minute and Restore Point Objective of under 2 minutes.; ; All critical resilience and data centre design details are available on request for customers requiring further technical assurance. This approach aligns with government best practices, ensuring that FleetFocus M5 delivers a dependable and robust service even under adverse conditions.
• Outage reporting: AssetWorks FleetFocus M5 provides transparent and timely reporting for any service outages. All customer-reported issues are logged and tracked through our online problem management systems, Zendesk and Jira, allowing users to monitor the status of their requests in real time.; ; Customers receive updates through multiple channels:; ; Email Alerts: Users are notified via email regarding the status and resolution of outages or support issues.; ; Direct Support Communication: Priority incidents, including system-down events, are escalated directly to on-call Customer Care staff outside normal support hours, ensuring rapid response.; ; By leveraging Zendesk and Jira, AssetWorks ensures detailed tracking, prioritisation, and resolution of all incidents. This approach provides transparency, accountability, and timely communication, keeping users informed throughout the lifecycle of any outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: AssetWorks utilises the best practice of least privilege allowing access to customer production environments by only those with enhanced security checks and defined role/responsibility. Access is reviewed quarterly and attested to as part of the SOC2 certification.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: AssetWorks adheres to the NIST800-53 framework to define controls for the SSAE18 SOC2, an evidentiary audit, which follows the ISO27001 certification. The SOC2 recertification is performed annually by a third party and the ISO27001 is done bi-annually. Additionally, systems are in place to enforce policies and procedures in real-time.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The AssetWorks SDLC follows the NIST800-53 framework which requires step by step assurance also imposed by tools in place as part of Dev and QA
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability assessments, i.e., penetration testing and risk management C&As, are performed annually by our parent corporation as a way to ensure entities are adhering to current guidance and regulations in their respective networks. Vulnerability scans are performed at least quarterly and after any significant changes or additions within the environment. AssetWorks has established SLAs based on criticality of vulnerability found.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: AssetWorks employs DAST and SAST for monitoring as well firewall tools and performance tools inherent in Azure. Response to Incident is dependent on the nature of the event with security and production environments taking precedent
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: The AssetWorks Incident Management Policy is included as part of the SSAE18 SOC2 certification and is tested annually at a minimum. Communications between AssetWorks and hosted customers in regards to incidents are defined by this policy: Major Incident - Contact Customer designated key users within one hour via telephone and email with full description of incident and remediation within 8 hours. The latter are the defined 'maximum' goals with in practice anticipated to be less. Impacted customers are informed of the scope, cause, remediation and lessons learned

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 30%
• Between £250,000 and £500,000: 40%
• Between £500,001 and £1,000,000: 50%
• Between £1,000,001 and £2,500,000: 50%
• Between £2,500,001 and £5,000,000: 50%
• Over £5,000,001: 50%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI
• ISO/IEC 27001 accreditation date: Friday 29 August 2025
• What the ISO/IEC 27001 doesn’t cover: Customer-managed environments, including customer on-premise infrastructure and customer-controlled cloud services; ; - Customer-owned data once exported, downloaded, or processed outside the FleetFocus application; - End-user devices, local networks, and identity systems not managed by AssetWorks; - Third-party systems or integrations connected to FleetFocus that are not operated or controlled by AssetWorks; - Professional services (implementation, configuration, training, consulting) performed outside the certified ISMS scope; - Non-production environments (e.g., test, sandbox, proof-of-concept) not explicitly included in the ISO 27001 scope; - Legacy or deprecated FleetFocus components that are no longer supported or excluded from the ISMS
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Provided
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications: SSAE18 SOC2 certified

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@assetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.