EDUKATORS LONDON LTD

One Education E-Learning and Courses Platform

We offer a diverse selection of personal development courses designed to accommodate your employees' schedules. Our courses, crafted by industry experts, ensure up-to-date skills. We cover areas such as time management, communication, problem-solving, action planning, and reflective practice. Our e-learning fosters growth, commitment, and boosts staff retention, enhancing organisational outcomes.

Features

• High quality courses verified by expert subject related matter
• SCORM complaint
• CPD and QLS (Quality License Scheme) accreditation on all courses
• Instant digital certificate awarded on completion, physical copy available
• Tailored courses to meet your organisational needs
• More than 3500 courses to train your staff
• Full training support and dedicated account manager
• Video, Animation, Audio and Multi Media Options
• Multi Platform Options including Mobile, Tablet, PC and other devices
• End to End Solution support from Course design to Delivery

Benefits

• Web based with no client installation
• Instant Access to the portal and courses
• Learning Management System provided to track and monitor staff training
• Packages available for Small, Medium and Large scale organisation
• White Label Solution - Brand your corporate image including certification
• Bespoke eLearning Solution to suit your needs and knowledge level
• Online, self-paced, flexible and accessible on all devices
• Cost effective solution to support a blended learning approach
• Opportunity to customise to client requirements
• Flexible learning in bite-sized modules

£10.00 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alima@oneeducation.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

159832828959174

Contact

Alima Khatun
020 3878 3271
alima@oneeducation.org.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Internet or HSCN connection and a web browser
  • Internet Explorer, Safari, Chrome, Firefox

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Respond within 2 hours excluding weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users are able to access the web chat via website.
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Every business account gets a dedicated manager who is always available to help, answer questions and make your life a whole lot easier.; ; - Live chat support to provide instant replies; - Tech support (LMS integration, custom features and more); - Tutor support to answer learner's questions and give feedback
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Your allocated Account Manager will provide online training and guide you with all the onboarding information with your team and a tutorial of how to use the LMS as well as adding and removing learners, adding courses and accessibility solutions etc. The superuser will have access and oversee the portal. When learners are added they will receive an email with login details to the courses allocated. A seamless integration is also possible via API, where the learners won’t have to use any separate login for our platform providing a seamless learning experience. Account Manager is available for any support and guidance throughout the partnership.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Word document
• End-of-contract data extraction: The courses does not capture any client data however the client’s learners will be able to download their certificates as evidence of completion prior to the contract’s end. Further support can be assisted with the Dedicated Account Manager
• End-of-contract process: Once we receive confirmation of a client's departure, we'll send an email with details about their decision, when their access will end, and how the off-boarding process works. We won't charge for our standard off-boarding procedure. One Education aim to provide a smooth journey for all our clients and are open to negotiation and trials to ensure client continuity.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference. All services are the same
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Our content includes easy-to-use navigation and menus, introduced to learners at the course's introduction and reinforced by narration. Each course also offers a menu button for quick page access. Learners are able to track their progression with the progression bar. We incorporate keyboard navigation and other accessibility features to ensure broad learner accessibility, including compatibility with screen readers. We can customise the product to match your brand guidelines, collaborating with you to create a tailored solution. Additionally, we offer the capability to grant specific access to designated users.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We test all our content on Internet Explorer 11, Firefox, Android, Google Chrome, Safari and Edge as well as on our own learning management system.
• API: Yes
• What users can and can't do using the API: -API works with a bearer-token based authentication; -Bearer token can be generated by customers.; -Buyers can showcase our courses on their website; -Learners can securely access course materials; -Learner reports can be accessed
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Our content team can customise our pre-made content to suit client needs, whether it's rebranding or adding interactive elements or resources, or creating new pages. Costs are based on the extent of modifications needed.

Scaling

• Independence of resources: Our services scale automatically and for large customers we provide separate infrastructure to ensure on-demand scaling.

Analytics

• Service usage metrics: Yes
• Metrics types: Once you've uploaded the courses to your LMS, you'll be able to track course completion information from your learners.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users are able to export data system data by clicking the 'Export' button on-screen. The dedicated Account Manager will be able to assist further for data exportation.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • SCORM
  • CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Client and Learner Support ; SLAs are agreed on a customer to customer basis as they are bespoke to the contract.
• Approach to resilience: Available on request.
• Outage reporting: Alert via email.; Alert via social media.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Different user roles have access to different aspects of management interfaces & support channels. Learners are given user roles based on their responsibilities and roles are revoked once they no longer need that level of access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: STRIPE
• PCI DSS accreditation date: 30/04/2018
• What the PCI DSS doesn’t cover: Paypal Payments (covered by separate accreditation)
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: At One Education, we train our staff to recognise and address potential risks, following data management principles. We provide information, training, and supervision to ensure everyone handles information responsibly and can report any issues according to our Data Protection and Confidentiality Policy. Through our quality assurance procedures and training, all staff members handle your data consistently and confidentially. We comply with data protection regulations and ensure all staff are trained accordingly.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: At One Education, configuration changes are tracked via standard Azure tooling and audit logs.; Changes are assessed as part of a deployment model using DTAP.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerabilities are assessed using standard Azure tools, output from penetration tests and monitoring supplier release notes/ alerts. Patches can be deployed within minutes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We utilise standard Azure tools to monitor our services, ensuring incidents are addressed promptly.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents via support or their dedicated Account Manager. Escalation is available to senior management and board level.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  One Education complies with fighting climate change by implementing sustainable practices such as reducing waste, conserving energy, and promoting eco-friendly initiatives across its operations.

  Equal opportunity

  At One Education, we strive to meet the diverse needs of our community and staff, ensuring fairness for everyone. We adhere to the Equality Act 2010, promoting equal opportunities. Our policy prohibits discrimination based on age, disability, gender, gender identity, sexual orientation, marital status, race, religion, or pregnancy. We're dedicated to fostering an environment free from discrimination, harassment, or bullying.

  Wellbeing

  One Education prioritises wellbeing by offering comprehensive support systems, promoting work-life balance, and providing resources and training for physical and mental health to ensure the holistic wellness of its staff and learners.

Pricing

• Price: £10.00 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Included: ; ; Access to LMS portal; Access to 1 course; Technical support; One Month trial period ; ; Not Included:; Full access to course library ; Not able to add additional users

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alima@oneeducation.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.