Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

BESPIN LABS LIMITED

Patronum - Google Workspace Manager by Bespin Labs

Your Google Workspace Manager - Providing a better way to manage your Google Workspace.

Features

  • Complete Onboarding of staff
  • Automated file unsharing
  • Automated file compliance
  • Complete Offboarding of staff
  • Contact Sharing
  • Email Signature Management
  • Google Workspace Backup
  • Mobile Phone Contact Management
  • Google Workspace Licence Management
  • Automatic Organisation Chart

Benefits

  • Additional management tools for Google Workspace Admins
  • Give your users consistent, dynamic Google Workspace email signature
  • Enable employees to share contacts organisation wide on mobile devices
  • Automatically unshare Google Files with external organisations
  • Monitor file sharing compliance
  • Automatically give new employees access to resources by role
  • Automatically reallocate departing employees resources to best recipient
  • Data loss preventation
  • Contact delegation
  • Dynamic group membership and management

Pricing

£6 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julian.desert@bespinlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 6 0 1 6 4 7 0 2 2 4 6 8 4 2

Contact

BESPIN LABS LIMITED Julian Desert
Telephone: +447549002637
Email: julian.desert@bespinlabs.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Google Workspace Administration
Cloud deployment model
Public cloud
Service constraints
Google Workspace
System requirements
Google Workspace

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is provided via Chat within the application, average response times are 15 mins, all requests are answered within 12 hours.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Webchat is available within the application and on the main website.
Web chat accessibility testing
None
Onsite support
No
Support levels
Support is provided via the application and website 24 hours a day 7 days a week.

Average response times are within 15 mins, all questions will be responded within 12 hours.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full demo - https://www.youtube.com/watch?v=ewFp8XjVYvo

User help from within Patronum via Webchat or https://help.patronum.io/en/

Patronum is only accessible to users with one or more Google Workspace administration priviledges which may have been delegated to managers to manage specific tasks for their team.

Specific use cases may be discussed via Google Meet video conference
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
All user data is stored in Google Workspace including Google Directory and Google Drives. Only a cached replica of data is stored within Patronum. After contract ends, cached replica data is automatically and removed after 90 days. There is no need to extract any data from Patronum.
End-of-contract process
After contract end, access to Patronum is terminated. Organisation must remove Patronum via the Google Workspace Admin Console.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
No

Scaling

Independence of resources
Patronum harnesses the native auto-scaling functionality of Google Cloud Platform (GCP). Overall service levels are based on user requests to the service which are used to scale the resources available to the platform.

Analytics

Service usage metrics
Yes
Metrics types
Dashboards include: Alerts, Live Data, Files shared, sharing domains, sharing users.

Additional metrics are available please see documentation:-

https://help.patronum.io/en/article/patronum-dashboard-insights-ams785/
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
None required
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Patronum relies upon Google Cloud Platform availability.

Over the past 5 years, Patronum has not had any downtime.
Approach to resilience
Designed to operate within Google Cloud Platform, the underlying architecture is resilient by design as detailed here: https://cloud.google.com/solutions/scalable-and-resilient-apps
Outage reporting
Email alerts
Public Dashboard

Identity and authentication

User authentication needed
Yes
User authentication
Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
Access to management and support information is controlled using federated SSO incorporating 2-factor authentication.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ISO Assured Ltd
ISO/IEC 27001 accreditation date
21/2/2024
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Bespin Labs follows ISO 27001:2013, ISO 27701:2019, and ISO 22301:2019

Statement of Applicability can be found here:-
https://docs.google.com/document/d/13EPnoK1ZDZ6qPZMHtqbPtPEd027m-wKf4_TZm1wBrE4

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Version control is a core part of the service release cycle.

After changes are made, they are reviewed, approved, and then integrated into a new baseline. Throughout modifications, security remains paramount, all code changes and updates undergo rigorous testing to ensure security standards are upheld.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use a dedicated independent 3rd party to identify vulnerabilities within our service. These are ranked by risk level and criticality using a Common Vulnerability Scoring System, then fixed within set timeframes. Zero-day vulnerabilities receive immediate, same-day remediation.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Protective monitoring is implemented using a combination of automated alerting and proactive log monitoring.

All incidents are responded to based on priority and impact.
Incident management type
Supplier-defined controls
Incident management approach
All incidents are managed through JIRA a cloud-based ticketing system.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Bespin Labs is focused on making business more sustainable. All staff are based and work remotely reducing carbon footprints caused by commuting. All main infrastructure is cloud-based, hosted on Google Cloud which has been carbon neutral since 2007.

Pricing

Price
£6 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 days free trial of full unrestricted Patronum product

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julian.desert@bespinlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.