PearDrop Web Portal
Configurable workflow portal for common business operations (such as bookings, customer/user management etc)
Features
- Cloud based reporting
- Software as a service
- Configurable workflows
- Multi-factor authentication
- Mobile enabled
Benefits
- Cost effective portals
- Cloud native architecture
- IP free solution
Pricing
£500 to £10,000 an instance a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at andy.richardson@influentialsoftware.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
1 6 0 1 7 2 7 7 3 6 0 3 1 5 3
Contact
Influential Software
Andy Richardson
Telephone: 02078621122
Email: andy.richardson@influentialsoftware.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
SAP ERP
SalesForce
Dynamics
Sage - Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- No
- System requirements
- MS Azure Subscription
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response within 2-4 hours, dependent on SLA in place. Weekend hours by specific arrangement only.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- SLA is offered, covering 4 hour support response, Mon-Fri 08:00-18:00
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Training can be optionally provided. We have a training team and can produce bespoke materials and courses.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- Other
- Other documentation formats
- Microsoft Office
- End-of-contract data extraction
- Users own data within their own Azure Subscription
- End-of-contract process
- The software is made available on per month basis and can be extended indefinitely
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Designed as a Progressive Web App (PWA) - no reduction in features, just re-configured UX
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- Yes
- Description of customisation
- Users own the codebase and can customise in line with requirements and extend project
Scaling
- Independence of resources
- Each deployment is individually architected within the constraints of Azure Cloud.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- SAP
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Not applicable
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- This is a question for the ultimate supplier of the software - SAP
- Data protection within supplier network
- Other
- Other protection within supplier network
- This is a question for the ultimate supplier of the software - SAP
Availability and resilience
- Guaranteed availability
- This is a question for the ultimate supplier of the software - SAP
- Approach to resilience
- This is a question for the ultimate supplier of the software - SAP
- Outage reporting
- This is a question for the ultimate supplier of the software - SAP
Identity and authentication
- User authentication needed
- Yes
- User authentication
- 2-factor authentication
- Access restrictions in management interfaces and support channels
- In built features, roles and permissions, Azure Active Directory
- Access restriction testing frequency
- Less than once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Less than 1 month
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- This is a question for the ultimate supplier of the software - SAP
- Information security policies and processes
- This is a question for the ultimate supplier of the software - SAP
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Standard deployment pipeline and change management (GIT)/(Octopus Deploy/Azure DevOps)
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Using standard Azure toolset
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Using standard Azure security toolset
- Incident management type
- Undisclosed
- Incident management approach
- Incident managed according to our incident management policy, as discussed and agreed with each customer
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Covid-19 recovery
-
Covid-19 recovery
PearDrop Portal represents a new way of building workflow portals which is designed to be accessible to remote users and developers, thus supporting companies as they come out of Covid lockdown and move to more distributed models of working. - Tackling economic inequality
-
Tackling economic inequality
Rapid development ability and best practice design will assist users and developers working within PearDrop to increase commutable skills.
Pricing
- Price
- £500 to £10,000 an instance a month
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at andy.richardson@influentialsoftware.com.
Tell them what format you need. It will help if you say what assistive technology you use.