INTELLIGENTAS LTD

Record Summarisation & Data Extraction

Our software digitally reads documents and extracts data to provide a structured and standardized summary output. In particular to the NHS both primary and secondary care sectors for the summarisation and coding of medical records

Features

• Intelligent summarisation of structured and unstructured medical records at scale
• Secure cloud-based platform role-based access audit logging
• Rapid backlog reduction for electronic patient records
• Configurable summary templates aligned to NHS and clinical documentation standards
• Encrypted data processing compliant with UK GDPR NHS DSP Toolkit
• Scalable processing supporting volume record transfers and ongoing workloads
• Integratable outputs compatible with major EPR and document management systems
• Quality assurance workflows with consistency checks and reviewer validation controls
• Secure remote access enabling distributed clinical and administrative review teams

Benefits

• Reduce clinician time spent reviewing records through concise structured summaries
• Accelerate patient onboarding by summarising historical paper and electronic records
• Improve data quality with consistent summaries reviewed by clinical professionals
• Lower administrative burden through automated workflows replacing manual record review
• Enable faster clinical decisions using clear standardised patient information summaries
• Support compliance with NHS GDPR and requirements through audited processes
• Scale record summarisation capacity without recruiting, training, or managing staff
• Provide predictable turnaround times improving planning for practices and teams
• Improve continuity of care by making patient histories quickly accessible
• Free internal teams to focus on patient-facing higher-value activities

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon@intelligentas.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

160529795269404

Contact

Simon Holroyd
07538972032
simon@intelligentas.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
  • EDiscovery and forensics

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is delivered as a cloud-hosted solution and requires reliable internet connectivity. Planned maintenance is performed outside UK business hours where possible and may result in brief, scheduled service unavailability, with advance notice provided to customers.
• System requirements:
  • Access to Clinical System EMIS, SystmOne
  • No additional software licences are required for end users.

User support

• Email or online ticketing support: Yes
• Support response times: Within 4 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: The web chat interface has been tested internally against WCAG 2.2 AA and EN 301 549 criteria using common assistive technologies and accessibility tools. This includes keyboard-only navigation testing, screen reader compatibility checks, colour contrast validation, focus order verification, and testing with browser-based accessibility features.; ; Testing has been carried out using widely adopted screen readers and accessibility settings available within modern operating systems and browsers. Findings are documented and addressed as part of ongoing service improvement and release cycles.; ; User feedback, including from users requiring accessibility adjustments, is incorporated into usability reviews to inform further refinements to the interface.
• Onsite support: Yes, at extra cost
• Support levels: Standard support (included); ; Standard support is included at no additional cost for all customers. This provides access to email-based support during UK business hours (09:00–17:00, Monday to Friday, excluding public holidays). Support covers service usage queries, incident reporting, and general technical assistance. Issues are prioritised based on impact and urgency.; ; Enhanced support (optional, chargeable); ; Enhanced support is available as an optional paid service. This provides extended support hours, prioritised response times, and direct access to senior technical specialists for service-related issues. Pricing for enhanced support is agreed contractually based on service scope, usage volumes, and required response times.; ; Account management and technical support; ; Customers are provided with a named service contact for operational coordination. Where required, a dedicated Technical Account Manager or Cloud Support Engineer can be provided as part of an enhanced support arrangement. This includes support for onboarding, integration activities, service optimisation, and ongoing technical liaison.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Intelligentas provides a structured onboarding process to help users start using the service quickly and effectively. This includes remote onboarding sessions covering system access, workflows, security responsibilities, and best practice usage.; ; Users are provided with online user documentation, guidance materials, and role-based instructions to support day-to-day use. Optional remote training sessions can be delivered for administrative or clinical reviewers where required.; ; Onsite training is not typically required due to the web-based nature of the service but can be provided by agreement for larger deployments. Ongoing support and guidance are available as part of the standard support service to ensure continued effective use.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Intelligentas does not retain or store customer data beyond the active processing period. All customer records are processed transiently for the purpose of summarisation and are securely deleted in accordance with contractual and information governance requirements.; ; As no customer data is held by the service at contract end, no data extraction or migration activities are required. Customers retain full custody of all original records and generated outputs within their own systems throughout the service lifecycle.
• End-of-contract process: At the end of the contract, user access to the Intelligentas service is disabled in line with agreed termination dates. As the service does not retain or store customer data beyond active processing, no data transfer or extraction activities are required at contract end.; ; All processing activities cease, and any transient data held during active workflows is securely deleted in accordance with contractual, GDPR, and information governance requirements.; ; The contract price includes use of the service, standard support, and secure processing of records during the contract term. There are no charges for contract termination, service exit, or data deletion.; ; Any optional services, such as enhanced support arrangements, dedicated technical account management, bespoke integrations, or onsite training, are chargeable by agreement and are not included in the standard contract price.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: Intelligentas is delivered using a scalable cloud-based architecture designed to ensure that customer workloads are logically isolated and not adversely affected by the demand generated by other users. Processing capacity is dynamically allocated to balance workloads and maintain consistent performance.; ; Work is queued and prioritised to prevent individual customer demand from impacting overall service availability. Capacity monitoring and management processes are in place to identify peaks in demand and scale resources accordingly, ensuring predictable turnaround times for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Intelligentas provides customers with service usage metrics through secure reporting and operational updates. Metrics include volumes of records processed, turnaround times, processing status, and completion rates over defined periods.; ; Quality-related metrics, such as review completion rates and exception handling volumes, are also available to support service oversight. These metrics help customers monitor workload, plan capacity, and track service performance.; ; Metrics are provided in line with data minimisation principles and do not require the service to retain customer data beyond active processing.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Intelligentas does not retain or store customer data. All customer records and any generated outputs remain within the customer’s own systems throughout the service lifecycle.; ; As no data is held by the service, there is no in-service data export functionality required. Customers access and manage their data directly within their existing Electronic Patient Record or document management systems, where summaries are delivered as part of normal operational workflows.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Intelligentas targets a service availability of 99.5% measured monthly, excluding planned maintenance. Availability is defined as the ability for authorised users to access the service and submit or receive processing requests.; ; The service is hosted on resilient cloud infrastructure provided by Amazon Web Services, using redundant components to minimise the impact of infrastructure failures. Planned maintenance is scheduled outside UK business hours where possible and notified to customers in advance.; ; If the service fails to meet the stated availability target in a given month, customers may be eligible for service credits, calculated as a proportion of the monthly service charges for the affected period. Service credits are applied against future invoices and represent the customer’s sole remedy for availability-related service failures, as defined in the contract.
• Approach to resilience: Intelligentas is designed as a cloud-based service using resilient infrastructure provided by Amazon Web Services. The service is deployed across highly available cloud environments designed to tolerate component and infrastructure failures without loss of service.; ; AWS datacentres are designed for high resilience, incorporating redundant power, networking, cooling, and physical security controls. Infrastructure is distributed across multiple availability zones within a region to reduce the risk of single points of failure.; ; At the application level, Intelligentas uses redundancy, monitoring, and automated recovery mechanisms to detect and respond to service issues. Capacity is monitored continuously, and resources are scaled to manage fluctuations in demand and maintain consistent performance.; ; Resilience arrangements are reviewed regularly as part of operational and security governance processes. Further technical detail on resilience and architecture can be provided to buyers on request.
• Outage reporting: Intelligentas reports service outages and significant service issues directly to customers via email notifications. Notifications include a description of the issue, known impact, and progress updates until resolution.; ; The service does not currently provide a public status dashboard or outage reporting API. Outage information and post-incident summaries are available to customers on request through the support channel.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to authorised personnel only and controlled through role-based access controls following the principle of least privilege. Administrative access requires strong authentication, including Multi-Factor Authentication (MFA), and is limited to named individuals with approved responsibilities.; ; Support channels are restricted to authenticated customer contacts and authorised support staff. Requests are verified before action is taken, and sensitive changes are only performed following additional validation. Access to management and support activities is logged and monitored to support audit and security oversight.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Intelligentas follows a defined set of information security policies and processes aligned with recognised standards and UK government guidance, including principles reflected in ISO/IEC 27001 and the NHS Data Security and Protection Toolkit. Policies cover areas such as access control, data protection, incident management, risk management, supplier assurance, and secure system development.; ; Information security governance is overseen by senior management, with clear reporting lines for security incidents, risks, and compliance issues. Responsibilities for information security are defined and communicated across the organisation, and staff are required to follow documented policies and procedures relevant to their role.; ; Compliance with information security policies is supported through mandatory staff training, role-based access controls, logging and monitoring, and regular policy reviews. Security incidents are recorded, investigated, and escalated in line with the incident management process, with corrective actions tracked to completion.; ; Infrastructure security controls are supported by the underlying cloud provider, Amazon Web Services, operating under the shared responsibility model, while Intelligentas remains responsible for application-level, operational, and data-handling controls.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Intelligentas follows defined configuration and change management processes to control service components throughout their lifecycle. Application components and configurations are documented, version-controlled, and tracked from development through deployment.; ; All changes are assessed through a controlled change process, including review of potential impacts on security, data protection, and service availability. Security considerations form part of each change assessment before approval.; ; Changes are tested in non-production environments prior to release and deployed in a controlled manner to minimise risk. Infrastructure configuration is supported by Amazon Web Services under the shared responsibility model, with Intelligentas retaining responsibility for application-level controls.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Intelligentas vulnerability management process aligned with ISO/IEC 27001 and NHS DSP Toolkit principles. Potential threats are identified through vulnerability scanning, penetration testing, dependency monitoring, and security review of system changes.; ; Vulnerabilities are assessed based on severity, exploitability, and potential impact to confidentiality, integrity, and availability. Critical and high-risk vulnerabilities are prioritised and patched promptly following testing. Lower-risk issues are addressed through scheduled release cycles.; ; Threat intelligence is obtained from vendor security advisories, recognised vulnerability databases, industry guidance, and alerts provided by Amazon Web Services under the shared responsibility model. Remediation actions are tracked and reviewed through security governance processes.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Intelligentas uses protective monitoring to identify and respond to potential security incidents. System logs, access events, and service activity are monitored to detect unusual behaviour or unauthorised access.; ; When a potential compromise is identified, it is investigated and contained in line with the incident management process. Affected access or components may be restricted while remediation actions are implemented. Incidents are escalated to senior management and customers notified where required.; ; Protective monitoring is supported by infrastructure-level monitoring provided by Amazon Web Services. Incidents are responded to promptly and prioritised based on severity and impact.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Intelligentas operates defined incident management processes covering common service and security events. Incidents are categorised, prioritised, and managed using documented procedures to ensure consistent and timely response.; ; Users can report incidents through the designated support contact, typically via email. Incidents are logged, investigated, and escalated in line with severity and potential impact.; ; Where relevant, customers are provided with incident updates during resolution and a post-incident summary outlining the cause, impact, and corrective actions taken. Incident trends are reviewed as part of ongoing service and security governance.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon@intelligentas.com. Tell them what format you need. It will help if you say what assistive technology you use.