Coeus Software Ltd

Coeus Software: Cloud support for PoliceBox and Quvo services

Coeus Software (Coeus) provide cloud support to assist the deployment and operation of the PoliceBox®/Quvo® services. The optional support is available to customers for user story development, business process design, training, back office integration and connector testing. This is ideal for customers who do not have in-house capacity or capability.

Features

• Business process analysis and mapping
• Baseline Analysis and business process configuration service
• Installation services
• Project management
• Training - user
• Training - administration
• Data return service

Benefits

• Analysis resource for customers who do not have in-house capability
• Configure business processes for customers without in-house capability
• Technical resources for customers who do not have in-house capability
• Project management of service delivery
• Improve user productivity and accuracy
• Ensure correct administration of the system
• Return cloud based data securely to customer

£400 to £1,200 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.hall@coeussoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

160567720117796

Contact

Simon Hall
07802 234789
simon.hall@coeussoftware.com

Planning

• Planning service: Yes
• How the planning service works: Our services use cloud technology but you should not need to migrate your data to use our service. We help you implement the cloud service by holding an initial consultation to help define the roll-out of the service:; ; • Active Directory Integration; • Mobile Device Management (MDM) platform; • Any specific security requirements such as firewalls, VPN.; • Cloud Support services that may be required.; ; We would need you to provide technical contacts for the above together with contacts for project management, information assurance and security.; ; We will liaise with the contacts above during the on-boarding phase to ensure a smooth migration to the service. ; ; We will deliver key documents as part of the service such as:; ; • Technical product guide; • IT provisioning guide; • Privacy Impact Assessment (support); • Data processing agreement; • First line fix documentation; • High level design (specific to the customer); • Project plan for delivery; • Service management policy
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • PoliceBox
  • Quvo

Training

• Training service provided: Yes
• How the training service works: Our services include training tools such as:; ; • Self service Client App Training Forms (which lead to a certificate of completion); • Self service Client App Training Videos (supporting the above, can be loaded on to your intranet); • App Designer training video and user guide; • Service Desk training videos.; ; Optional dedicated training courses are available to allow you to get a more in-depth help with all aspects of the service and are designed to impart good practice, particularly the Business process app design tool (managing configuration), managing users (web management portal) and auditing.
• Training is tied to specific services: Yes
• Services the training service works with:
  • PoliceBox
  • Quvo

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service sits on top of your existing back office systems to provide a flexible mobile working platform, via an integration server component. Our services use cloud technology but you should not need migrate your data to use our service.; ; We can assist the digital transformation process by providing a baseline analysis and business process configuraiton service to generate a baseline configuration. As our service is a configurable mobile working platform, implementation can be carried out incrementally if required. ; ; As our service integrates with back-office systems via our API and/or an Integration Platform, a staged migration can be carried out from a previous mobile solution if required.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • PoliceBox
  • Quvo

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have standardised DevOps processes to provide a consistent quality assured environment for the development, delivery and support of software. Under this Cloud support service, we will take a connector developed by you or your third party developer and conduct assurance testing to ensure that it has been developed in accordance with the API for our service. Tests will look at network traffic, execution efficiency and functional behaviour to ensure that integration is only as specified and that no 'back door' routing of information or malware behaviour exists in the connector.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We provide a UK-based dedicated Service Desk for our services. This is a Business-to-Business service desk using our Service Management Policy. It provides first-line fix scripts to ensure that calls to the Coeus Service Desk have passed a basic triage to isolate impacts not specifically tied to the service.

Service scope

• Service constraints: We provide remote support via our servicedesk. Any support we offer for connectors will not include costs associated with integration testing & support levied by thirdparties. We will need cooperation from the connector developer to build&test the connector software. ; ; We require connector specification/requirements to perform fitness for purpose testing.; ; Where Training is delivered on-site, rather than via webinar, we will need a suitable training facility with access to network devices. A timetable for training candidates can be designed in collaboration with you. In some cases webinar-based training may require the provision of a classroom with suitable internet connected conferencing services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard response times are based upon Monday-Friday 0830 to 1800, except English bank holidays. Our service is monitored 24x7x365 and our support team will rectify emergency issues as soon as they are detected.; User can manage status and priority of support tickets
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We will liaise with you throughout the course of the development of the baseline configuration for your subscription. This will ensure that business processes, implemented under this service, are fit for purpose. You will be able to engage with us via our service desk.; ; We supply connectors with instructions for installation and use. Service Management of the subscription will cover any ongoing incidents or problems.; ; Or, we will provide the support and technical resource needed to work alongside you (and third parties, where needed) in order to specify and develop a specialist connector between the service and another IT system. Once deployed, the connector will form part of your subscription.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  At Coeus Software, we believe that economic inequality is not just a societal issue, but a business one too. As a SME software company rooted in the heart of Tees Valley, we are uniquely positioned to make a real difference in our community. Our commitment to social value is embedded in our mission to create technology that empowers and includes everyone, driving growth and prosperity for all. We recognize the challenges our region faces, with high levels of deprivation and inequality affecting the lives of many. That’s why we’re dedicated to leveraging our resources, expertise, and technology to foster inclusive economic development. We’re not just developing software; we’re building tools that create jobs, and compete on a global stage. Our approach to tackling economic inequality involves: Partnerships: Collaborating with local educational institutions to provide upskilling opportunities, ensuring that the next generation has the digital skills necessary to succeed in the modern economy. Innovation: Investing in research and development to create innovative solutions that address local needs, such as improving access to services and enhancing the efficiency of local industries. Inclusion: Ensuring our hiring practices reflect the diversity of Tees Valley, offering fair wages, and supporting career progression for underrepresented groups. Community Engagement: Actively participating in community initiatives that aim to reduce poverty and improve health and well-being. We are committed to measuring the impact of our actions, setting clear targets for improvement, and being transparent about our progress. By doing so, we hope to not only contribute to the economic revitalization of Tees Valley but also to set an example for how SMEs can be a force for positive change in their communities.

  Equal opportunity

  At Coeus Software, we are more than just a technology provider; we are a catalyst for change in Tees Valley. Our commitment to equal opportunity is the cornerstone of our social value statement, reflecting our dedication to creating a more inclusive and equitable society. Equal Opportunity: We believe that talent thrives in diversity. Our recruitment and career development policies are designed to ensure that individuals from all walks of life have the chance to excel. We actively seek out diverse candidates, provide mentorship programs, and offer flexible working arrangements to accommodate different needs. Community Engagement: We understand that equal opportunity begins with access to education and resources. That’s why we partner with local schools and organizations to provide educational programs and internships, focusing on STEM fields to inspire and equip the next generation. Innovation for All: Our software solutions are developed with accessibility in mind, ensuring that they can be used by everyone, regardless of their abilities. We strive to break down barriers and open up new possibilities for people with disabilities. Economic Impact: By fostering a diverse and inclusive workforce, we contribute to the economic vitality of Tees Valley. Our commitment to equal opportunity leads to a more dynamic, innovative, and productive business environment, which in turn stimulates local economic growth. Transparency and Accountability: We hold ourselves accountable for our commitment to equal opportunity. We regularly review our practices and seek feedback from our employees to ensure continuous improvement.

Pricing

• Price: £400 to £1,200 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.hall@coeussoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.