Northern Wolf

Umbraco Development, Support and Integration Services

Cloud support services providing bespoke development, configuration, integration, and migration for Umbraco-based cloud platforms. The service supports public-sector organisations extending, integrating, and optimising their Umbraco solutions to meet specific business, operational requirements.

Services can be used alongside an existing Umbraco implementation or in support of a separately contracted SaaS platform.

Features

• Bespoke development of Umbraco CMS components, features, and extensions
• Custom configuration of content models, workflows, roles, and permissions
• Integration with third-party and public sector systems using APIs
• Implementation of accessibility-compliant templates and components
• Content and data migration from legacy CMS platforms
• Performance optimisation and technical debt remediation
• Security configuration and hardening of Umbraco applications
• Structured delivery using defined phases with regular progress reviews
• Quality assurance and accessibility testing for custom developments
• Knowledge transfer and documentation for in-house teams

Benefits

• Enables organisations to tailor Umbraco to meet specific business needs
• Reduces delivery risk by using experienced Umbraco specialists
• Improves integration between the CMS and existing systems
• Helps organisations meet accessibility requirements and standards
• Provides predictable delivery through structured project phases
• Improves website performance and reliability
• Enhances security of cloud-hosted Umbraco applications
• Supports smooth migration from legacy platforms
• Provides flexibility through time-and-materials engagement
• Builds internal capability through documentation and knowledge transfer

• Education pricing available

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@northernwolf.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

160652371986408

Contact

Ric Carey
01519540766
hello@northernwolf.org

About your service

• Service categories:

  Cloud Support Services

  Managed Cloud

  Managed Public cloud

  • Managed Public SaaS/PaaS
  • Application management

Service scope

• Service constraints: Services are delivered primarily remotely using secure collaboration tools.; ; On-site support is not included as standard but may be available by prior agreement.; ; Delivery timescales depend on the availability of buyer stakeholders, systems, and documentation.; ; Work is provided on a time-and-materials basis and subject to agreed capacity and scheduling.; ; Access to buyer systems must be provided to enable delivery.; ; Third-party system integrations are subject to the availability and constraints of those systems.; ; This service does not include hosting or infrastructure provision.

User support

• Email or online ticketing support: Yes
• Support response times: Email and online ticketing support is provided using Jira Service Desk. Support requests are monitored during UK business hours (Monday to Friday, 9am–5pm). Initial responses are typically provided within one business day, with urgent issues prioritised based on severity. Response times are not guaranteed outside of business hours, including weekends and public holidays, unless enhanced or out-of-hours support has been agreed in advance.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support is provided on a time-and-materials basis and tailored to the buyer’s requirements. Standard support is available during UK business hours (Monday to Friday, 9am–5pm) and includes access to experienced Umbraco developers and cloud support engineers for development activities, configuration changes, investigation of issues, and technical advice related to the agreed scope of work. Communication is provided via email, video call, or agreed collaboration tools. Enhanced support can be offered by prior agreement and provides priority access to senior engineers, faster response times, and regular technical check-ins and reporting. A named technical lead or cloud support engineer can be assigned to act as the primary point of contact and provide technical oversight for the engagement; this is charged at the applicable daily rate for the role. Out-of-hours support is not provided as standard but may be arranged by prior agreement for specific activities or urgent issues. All support costs are based on the published day rates for the relevant roles and agreed in advance with the buyer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Pricing

• Discount for educational organisations: Yes

Architecture roles

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£800.00

Solution architect

Role level	UK Rate	Offshore Rate
Solution architect	£800.00

Technical architect

Role level	UK Rate	Offshore Rate
Technical architect	£800.00

Data roles

Data scientist

Role level	UK Rate	Offshore Rate
Data scientist	£800.00

IT operations roles

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk manager	£800.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst

Role level	UK Rate	Offshore Rate
Tester (QAT)	£800.00

Software development roles

Frontend developer

Role level	UK Rate	Offshore Rate
Frontend developer	£800.00

Software developer

Role level	UK Rate	Offshore Rate
Developer	£800.00

User-centred design roles

Content designer

Role level	UK Rate	Offshore Rate
Content designer	£800.00

Content strategist

Role level	UK Rate	Offshore Rate
Content strategist	£800.00

Graphic designer

Role level	UK Rate	Offshore Rate
Graphic designer	£800.00

Service designer

Role level	UK Rate	Offshore Rate
Service designer	£800.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@northernwolf.org. Tell them what format you need. It will help if you say what assistive technology you use.