CDW Limited

CDW Proofpoint P1 Bundle

Proofpoint P1 Bundle includes Email Protection (Secure Email Gateway antivirus and spam detection), Targeted Attack Protection (sandboxing and reporting), Threat Response Auto Pull (Mail Security Orchestration Automation Response) and Proofpoint Security Awareness Training (including phishing simulation).

Features

• Spam Detection
• End User Digest
• Reporting
• Email Authentication
• Attachment Sandboxing
• URL Sandboxing and Rewriting
• Imposter (Business Email Compromise) Detection
• Threat Response Auto Pull (Mail Security Orchestration Automation Response)
• Security Awareness Training
• Phishing Simulation

Benefits

• Improve email hygiene to increase productivity
• Reduce workload on admins with a self service quarantine option
• Allows data driven decisions on improving security posture
• Reduces domain based identity deception to minimise fraud
• Blocks targeted attacks over email
• Increases efficacy of blocking threats and protects user clicks
• Reduces the risk of employees being defrauded over email
• Automates abuse mailbox clean up to save admin's time
• Targeted, effective training modules change user behaviour
• Measures how susceptible users are to phishing attacks

£15.89 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

160969300542053

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Extension to messaging platform services – eg On Premise Exchange, Office 365, Google Workspace
• Cloud deployment model: Community cloud
• Service constraints: No
• System requirements:
  • Capability of routing email to a Proofpoint email gateway.
  • Valid delivery destination for email filtered by Proofpoint.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 First Response - 1 hour; P2 First Response - 4 business hours; P3 First Response - 8 business hours; P4 First Response - 16 business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Support is included in quotes provided for the related Proofpoint products. There is Self Service Support, Platinum Support and Premium Support. Customers with Platinum Support or Premium Support also have the ability to purchase the optional Global Add-On. A Technical Account Manager can also be provided at an extra cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Proofpoint Professional Services provides an implementation service. Each customer is aligned with a Professional Services consultant who will onbaord them. There is also online training and documentation provided as well as access to the articles, forums, etc. in the Proofpoint community portal.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data extraction tools driven by customer.
• End-of-contract process: Implementation is included in the price of the contract and there is no additional charge for offboarding. At the end of the contract the service ceases to function.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The experience of the Proofpoint email filtering service will be the same no matter how email is accessed (e.g. via desktop or mobile mail clients).
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Administrators can connect to an admin GUI to configure settings. End Users will not be aware of the majority of the email filtering that takes place. End Users may receive an End User Digest email that lists certain types of email addresssed to them (e.g. bulk) that has gone into quarantine since the last digest was generated. End Users may also be given access to the End User Web Application where they can release certain type of emails from quarantine and maintain their own safe and block lists.
• Accessibility standards: None or don’t know
• Description of accessibility: Using a web browser.
• Accessibility testing: Access is via a web browser, so standard web browser accessibility options apply.
• API: Yes
• What users can and can't do using the API: Admins can configure an API so that reporting details from Proofpoint email filtering are fed into a SIEM tool.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Each customer has a separate email filtering cluster just for them as well as their own decicaed IP addresses. The cluster for each customer is sized according to the compute resources needed to handle their mail flow and this can be adjusted if mail flow volumes change.

Analytics

• Service usage metrics: Yes
• Metrics types: Various reports are generated on things such Inbound Email Summary, Inbound Spam and Bulk Summary, Inbound Threat Summary, Outbound Email Summary.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Proofpoint

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: AES 256 bit encryption
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data extraction tools driven by customer.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: https://www.proofpoint.com/sites/default/files/general_terms_hosted_services_sla_-_mar_2016.pdf
• Approach to resilience: The services run in active/active mode between a pair of gegraphically-diverse co-location facilities.
• Outage reporting: https://www.proofpoint.com/sites/default/files/general_terms_hosted_services_sla_-_mar_2016.pdf

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: All access to the Proofpoint production environment, where services are hosted, is via a 2FA encrypted VPN and granted based on role.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type II audit report, available here: https://go.proofpoint.com/soc2_report_request.html

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The Proofpoint security program is led by the Proofpoint CSO. The program is based on identifying and mitigating risk to our personnel, the organization and the customer.
• Information security policies and processes: Proofpoint's information security program is aligned with the requirements of NIST 800-53 and ISO 27001.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Proofpoint has a documented change management policy that includes requirements around documented change tickets and review and approval by the Change Review Board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Proofpoint performs internal and external vulnerability scanning and remediates applicable findings in line with the Proofpoint patch management policy.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Proofpoint has distributed monitoring in place for availability, performance, capacity and security. Alerts are directed to a 24x7 NOC or SOC for review, remediation and/or escalation.
• Incident management type: Supplier-defined controls
• Incident management approach: Proofpoint has a documented Incident Response Plan that includes procedures to detect, investigate, remediate and communicate security incidents. A trained IRT team is responsible for the maintenance of the program.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.
• Equal opportunity:

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.
• Wellbeing:

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £15.89 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A limited time period to try the solution.

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.