Sysop Ltd
ITIL training
The full ITIL4 qualification scheme:
- ITIL4 Foundation
- ITIL4 Advanced modules (e.g. Drive Stakeholder Value)
- ITIL4 Specialist modules (e.g. Sustainability in Digital & IT)
- ITIL4 Combined Practitioner modules (e.g. Maintain, Support & Fulfill)
- ITIL4 Practitioner modules (e.g. Change Enablement)
Features
- AL ITIL4 certification courses available
- Classroom, e-learning or blended learning
- Public and private courses available
Benefits
- Professional certification
- World wide adopted framework
- Industry leading pass rates
- A focus on organizational benefit
Pricing
£500 to £4,000 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at adam.sawle@sysop.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 6 1 0 5 3 7 2 4 3 2 3 9 3 2
Contact
Sysop Ltd
Adam Sawle
Telephone: 01706 362114
Email: adam.sawle@sysop.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- The ITIL4 framework includes best practice guidance around planning cloud hosting or software services. The training we offer provides delegates with the knowledge they need to help with this planning activity.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- This service is all about our training offerings in and around the ITIL framework. We have been offerings services in this area for nearly 30 years and our longevity is testimony to our successful approach.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our service provides best practice guidance on all digital transformation including cloud hosting services. The end to end provision of services incorporating cloud setup and migration is a key element of the learning.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Professional certification provides assurance that the individuals with the qualification are adequately equipped. The framework also includes practical guidance around continual improvement and performance management.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security incident management
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 24-hours
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Users are able to ask questions if an agent is available to respond. This is typically between 9am - 5pm UK time. This facility is typically used for sales enquiries.
- Web chat accessibility testing
- None.
- Support levels
-
We provide pre-course support in an advisory and administrative capacity to ensure we provide the best possible customer service/
During our course deliveries then the trainer is at hand to handle any issues but we also make available a link to a our administrative team.
Post course delivery includes customer satisfaction feedback and access to an account manager to discuss next steps.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Our training services are now more often delivered online with the students receiving electronic access to course materials as opposed to the more traditional model of students receiving printed materials. This approach not only reduces the carbon footprint but also offers lower cost delivery.Equal opportunity
The IT industry is traditionally seen as being male dominated. There has been a significant increase in the number of female IT professionals, particularly in the field of IT Service Management in which all of our services are oriented. Holding the associated qualifications for all promotes equal opportunity and enables career progression.Wellbeing
A key contributor to wellbeing is for people to feel valued in the workplace. Our services are geared towards investment in people and by participating in our courses and gaining the associated qualification our students are well positioned for career progression, establishing a strong feeling of worth.
Pricing
- Price
- £500 to £4,000 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at adam.sawle@sysop.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.