MANIFEST SOFTWARE SOLUTIONS LTD

Systems Integration

We build sophisticated integration solutions that provide seamless flows of data between any number of systems. The systems can be on-premise or in the cloud. This flexibility allows you to choose the best software for your business. We provide all consultancy, software and on-going support.

Features

• Provide systems integration software
• Technical specification and interface design
• Implementation and testing of integration
• Day-to-day support of all integration
• Flexible integration software with in-built low-code scripting language
• Scripts can be maintained by the customer or consultants
• Experienced housing consultants understand business requirements
• HMS integration eg. Aareon, Capita, Civica, MIS, MRI, NEC, OmniLedger
• Microsoft integration eg. Azure, Dynamics, Exchange, Office, SharePoint
• Other integration eg. Advanced, PayPoint, Mobysoft, Total Mobile, VerseOne

Benefits

• Reduces the cost of implementing and supporting enterprise integration solutions
• Reduces risks by ensuring all integration is properly supported
• Removes the need for programmers and bespoke programs
• All integration is robust and to the same high standard
• Reduces risks by centralising the management of all integration
• Removes dependency on specialists in the business
• Puts control of integration with the business, not system providers
• Clarifies ownership of integration issues - we support it all
• Extremely cost effective as just one integration solution

£7,500 to £42,000 a licence

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan@manifest-software.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

161363128586247

Contact

Alan Swift
07734696292
alan@manifest-software.co.uk

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Integrating critical legacy systems, on-premise software and business partner's systems with new cloud solutions can present a barrier to businesses wishing to migrate to new cloud solutions. ; ; We remove this barrier by providing seamless integration between systems; whether legacy, on-premise or in the cloud. Allowing systems to continue to reliably exchange data, giving businesses confidence when migrating to the cloud.; ; We provide connectors for on-premise, legacy and cloud solutions that allow systems with different interfaces and capabilities to continue to share information without any disruption.; ; We have our own experienced consultants and our own integration software. By being independent we aren't limited or constrained by partnering agreements, we work for our customer.; ; Our integration service reduces the risks of migrating to the cloud as we can assist with both the data migration and the on-going integration between new and old systems. Our integration solution is controlled by easily configurable scripts (not programming code) so it can be quickly adapted to meet the changing needs of the business.; ; We believe that being responsive and flexible allows our customers to be in control when migrating and integrating with cloud solutions.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We support all on-going integration between the integrated software applications. We don't just support our own integration software, our support desk receives automated notifications of any problems on the interfaces (eg. invalid data) and we actively investigate on behalf of our customers.

Service scope

• Service constraints: Systems integration relies on some form of access to the systems and/or the data. This can be via direct database access, legacy CSV interfaces, modern REST web services, APIs etc. We support every type of interface we have ever come across and can often come up with inventive ways of accessing systems and data.; ; However, it is theoretically possible for a system to have no interfaces and also no access to the database which would make integration a challenge and maybe impossible. We haven't come across it yet but theoretically integration might be impossible for some systems.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond within 4 business working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: A technical consultant is assigned to the issue when it's received. They will contact the customer to agree a priority (hours to fix). We will continue to be guided by the customer. ; ; The customer can escalate the issue to the Implementation Manager, Customer Excellence Manager and then to the Technical Director at any time. All contact details are provided to the customer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Tackling economic inequality:

  Tackling economic inequality

  Manifest Software Solutions (MSS) enables and encourage customers to use small businesses from the local community to deliver services eg. small independent repairs contractors. This promotes the use of small businesses, creates local employment opportunities and reduces travel (having environmental benefits).; ; The efficiency benefits of systems integration are usually only available to large businesses, but MSS are happy to integrate with small business systems to allow small local businesses to bid for work on an equal footing with large national businesses. MSS will integrate with anything, including small Excel based solutions or small mobile working systems. MSS setup the integration, so the small contractor or local business doesn't need to pay for costly software changes. ; ; MSS do as much as reasonably possible to assist small local businesses provide services to HAs and LAs in their area.
• Wellbeing:

  Wellbeing

  Manifest Software Solutions (MSS) enable housing businesses to integrate corporate CRM systems with Internet of Things (IoT) devices installed in their customer's homes. These devices allow factors affecting the wellbeing of local people to be monitored and directly acted upon. ; ; Examples can include:; Installing smart IoT boiler controllers in rented accommodation that can check for fuel poverty by monitoring temperatures and activity in the dwelling. Properties showing signs of fuel poverty connect to the MSS software which will automatically trigger the creation of a CRM case in the Local Authority (LA) or Housing Association (HA) CRM system ensuring the resident is contacted by a housing professional.; ; Similar IoT devices can simultaneously check for damp, heating issues or other environmental conditions that might indicate that the resident needs help. MSS integrate these devices with back-office systems so that proactive warnings are raised and cases created at the first signs of there being an issue.

Pricing

• Price: £7,500 to £42,000 a licence
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan@manifest-software.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.