Open Answers Limited

OA Managed Cloud

OA Managed Cloud is a service offering that provides capabilities that ensure a successful cloud implementation: Architecture, Best Practice Design, Setup, Customisation, Continuous Integration, Security, Monitoring, Operations and Support.

Features

• Cloud platform design/implementation e.g. AWS, Azure
• Highly experienced in open source and proprietary technologies
• Bundled framework of tools and utilities to accelerate delivery
• Java, .Net, Node.js, PHP applications
• PostgreSQL, MySQL, Neo4J, MongoDB, Oracle, SQL Server database management systems
• Ongoing, support, monitoring, management, maintenance of platform and applications
• Authorised partner: MuleSoft, Red Hat
• Automated build/provisioning (Maven, Jenkins, Ansible, Puppet, Nexus, CI and DevOps)
• Enhanced customised cross domain for binary data and APIs

Benefits

• Fully managed secure cloud platforms from test to production
• Accelerated delivery through repeatable, proven solutions and automation
• High service levels through proactive monitoring and responsive support
• Knowledge transfer to in-house development/support teams
• Deliver cloud platforms and integration for 'OFFICIAL-SENSITIVE' data
• Support with SLA, service management reporting, capacity management
• Accredited Linux cloud implementations using cross domain security zone

£700 to £1,400 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.bellia@openanswers.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

161765180131546

Contact

Ian Bellia
020 88646999
ian.bellia@openanswers.co.uk

Planning

• Planning service: Yes
• How the planning service works: Open Answers uses a repeatable approach to planning a successful platform implementation.; ; Planning services may typically include the following phases:; 1. Preparation/scoping.; 2. Discovery. Workshops covering i) an assessment of the customer's current capabilities, team structure, project backlog, governance and security; ii) technology assessment reviewing architecture goals, systems/data landscape, technology and connectivity inventory; iii) business objectives and value identification.; 3. Requirements/Solution Development. Preparation of technology architecture proposal, proof of concepts.; 4. Future Plan. Preparation of an implementation plan: milestones, costs and resources required for delivery.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Open Answers has extensive experience utilising a range of public and private cloud environments. We have templated and re-usable design templates, secure AWS, Azure images for development, build, test and production platforms. ; ; Cloud platform setup may be accompanied by development and test setup and enablement supported by a software development "cookbook", continuous integration and deployment automation guided by re-usable assets provided to the customer.; ; Data migration activities can be supported to facilitate the movement of data to the cloud, or between clouds. E.g. allowing change of data persistence technologies to save costs.; ; For our cloud deployment service customers we act as a single point of contact, interfacing between customers, services providers and vendors as appropriate.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Open Answers setup services enable customers to implement quality assurance measures by scenario-based mock services, and BDD (e.g. Cucumber, Selenium) driven test scenarios. ; ; The Open Answers team includes experts in Java-based performance engineering and performance test scenario planning/execution experience gained from the some of the UK's highest transaction volume ecommerce platforms.

Security testing

• Security services: Yes
• Security services type: Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Open Answers offers end to end application and cloud infrastructure support, provided as part of a fully managed service.; ; Support activities will typically include some or all of the following: ; Event Management, ; Incident Management, ; Problem Management, ; Deployments, ; Test Support ,; Release Management ,; Backup/Recovery management ,; Vendor Management ,; Capacity Management

Service scope

• Service constraints: There are no support constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: System Down - 20 minutes, System Degraded - 40 minutes, System Operational - 1 hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Through the use of Internet accessible secure IM platforms such as Slack, Skype or Whatsapp, closed collaboration groups can be initiated for interaction with customer and support groups.
• Web chat accessibility testing: We have not undertaken any local testing on the above IM platforms currently utilised.
• Support levels: We provide a range of different support types :-; ; Service desk; Email; Phone; Live chat; Onsite; ; Our standard support hours are 6am to Midnight, 7 days a week (18x7). 24/7 support is available on request.; ; We provide a technical support account management function and can be responsible for engaging third party support activities and managing escalation processes. Due to the diverse and complex nature of the support provided which can any or all of the full technology stack deployed (Cloud, Network, OS, Database, Middleware, Application) costs are calculated using a model that the customer completes and mutually agreed, based on expected volumes.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: MuleSoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As a small company, we're committed to delivering social value by actively fighting climate change. Through our agile solutions implementation and maximizing the use of cloud and hypervisor virtualisation, we have been able to reduce our carbon footprint using newer more efficient and fewer hardware platforms. We've upgraded our facilities with energy-efficient technologies, further reducing our carbon footprint. Additionally, we have provided an Electric car scheme for our employee's and fitted a charging point in our car park to encourage the move from petrol/diesel vehicles, further minimizing our local environmental impact. Together, these efforts showcase our dedication to making a tangible difference in the fight against climate change, one step at a time

Pricing

• Price: £700 to £1,400 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.bellia@openanswers.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.