Traineasy Ltd

Sustainability off-the-shelf eLearning Library

Comprehensive library of green skills courses discussing Climate Change, ESG, Sustainability & the Circular Economy. Suitable for organisations working towards Net Zero and/or looking for green skills training. Five Climate Change modules align with the Carbon Literacy Project's Knowledge Framework. Thirteen further modules explore ESG, Sustainability and the Circular Economy.

Features

• Green Skills off-the-shelf eLearning courses to support reaching Net Zero
• Training on ESG, Circular Economy and Climate Change/Carbon Literacy Knowledge
• Climate courses align with the Carbon Literacy Project’s Knowledge Framework
• Content regularly updated according to latest science, events and progress
• Supports the People and Skills Intervention: E39 Green Skills courses
• Beautifully designed off-the-shelf eLearning to engage and inspire learners
• Accessible, interactive content with frequent knowledge check questions and games
• Focused on developing learners' understanding then supporting their greener choices
• Thought-provoking, real-life examples make the content highly relatable to learners
• Suitable for everyone, whether or not in a sustainability role

Benefits

• Encourages the conversations that need to happen
• Supports development of new skills for the low carbon agenda.
• Climate change suite equates to 50% of Carbon Literacy certification
• Delivers green skills training consistently and reliably throughout the workforce
• Develops knowledge of climate mitigation and other sustainability strategies
• Discusses potential sustainable procurement and supply chain practices
• Encourages employees to support your sustainability practices and net-zero goals
• Develops employees’ sustainability decision-making and green thinking skills
• Supports learners’ critical examination of their personal/organisational carbon footprints
• Supports learners in making beneficial changes that reduce organisational emissions

£30 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@traineasy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

161921372009317

Contact

Sarah Lambie
01908508777
sales@traineasy.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements: Browser with audio

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within a maximum of 4 hours elapsed business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Technical support is included in the contract as follows: One (or more by agreement) named primary contacts from the customer can contact Traineasy via the support@traineasy.com email account or by telephone on 01908 508777 between 9am and 5pm on business days in England. Requests for support are acknowledged within a maximum of 4 hours elapsed business hours. This means receipt of the request for support is confirmed and a member of the Traineasy team is assigned to resolve/provide assistance. We aim to resolve all technical issues as quickly as possible however more major (critical) issues are prioritised such that our guaranteed uptime levels are protected as far as possible at all times. Due to the changing nature of the subject matter, we aim to update our off-the-shelf e-learning courses regularly so they reflect latest science, legislation and thinking. Inevitably, there will sometimes be a lag and we will aim to redress this as quickly as practicable. Updates to content do not fall within technical support.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Before launching the e-learning with your teams, we work with you to understand whether it is part of a larger intervention, such as Carbon Literacy certification, and what internal communications are needed to help prepare and focus staff on the desired outcomes, such as completion timeframes, pledges to reduce emissions from activities, and so on. After adding the learners details to the training platform we release the logins directly to them and they may also receive one or more reminder emails throughout the subscription time if they do not complete the training assigned to them. Guidance for users is provided in the format of FAQs found on the training platform itself as well as guidance based on our own for resetting passwords, logging in, etc., that may be shared to learners ahead of the login details being released.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At regular intervals throughout a subscription, the main customer contact receives training completion and training compliance data in the form of an automatically-generated report. On subscription expiry, these reports are sent for the last time, prior to the learner accounts being made inactive and ultimately deleted. There is no other customer data available to be extracted.
• End-of-contract process: On subscription expiry, user accounts are automatically deactivated and deleted. Should the customer wish to renew the subscription, this is of course available at a cost determined by the number of user accounts, which courses, and the list price at the time.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Course content can be customised by Traineasy.

Scaling

• Independence of resources: Hosting services for e-learning content are provided by our UK datacentre in a scalable virtual environment. We monitor the impact of learners accessing the courses on the server's resources, and boost CPU / memory provision as needed.

Analytics

• Service usage metrics: Yes
• Metrics types: Monthly automatically-generated reports are sent to the customer primary contact(s). These are in CSV format and contain details of all e-learning completions together with dates and times, the name of the user accounts, etc. A regular training compliance report is also sent, which shows all user accounts and whether they can be considered compliant with their assigned training.
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: If required, user accounts can be exported by a Traineasy platform administrator. Otherwise, at the end of the subscription, they are deactivated and deleted. Training completion data and training compliance information is emailed to the primary customer contact on a monthly basis throughout the subscription. After the subscription has ended, this is delated along with the user accounts.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Customer LMS will be hosted at the ISO-27001-compliant Amazon Web Services (AWS) facility in London, UK. All commercially reasonable efforts will be made by Amazon and Traineasy to make the service available with a Monthly Uptime Percentage of at least 99%.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amazon Web Services use EY CertifyPoint
• ISO/IEC 27001 accreditation date: 22/11/2023
• What the ISO/IEC 27001 doesn’t cover: All covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit 2023-4

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Traineasy maintains a written Information Security policy that defines employee’s responsibilities and acceptable use of information system resources. The organisation receives signed acknowledgement from users indicating that they have read, understand, and agree to abide by the rules of behaviour, before providing authorised access to Traineasy information systems. This policy is periodically reviewed and updated as necessary. Our security policies cover a wide array of security related topics ranging from general standards with which every employee must comply, such as account, data, and physical security, to more specialised security standards covering internal applications and information systems.
• Information security policies and processes: The Information Governance Steering Group is the primary vehicle for managing information Security policies and processes. Within Traineasy the Dev Ops Manager is the Chief Information Security Officer and is responsible for the day-to-day operational effectiveness of the IS policy, and its associated policies and processes. Traineasy's Data Protection Officer is responsible for ensuring that the company and its constituent business areas remain compliant at all times with Data Protection, Privacy & Electronic Communications Regulations, Freedom of Information Act and the Environmental Information Regulations. Both report to the IG Steering Group. Traineasy follows the information security model comprising three main components: confidentiality, integrity and availability. These components are all reviewed on an ongoing basis as part of our Risk Assessment process. The types of data, location and access levels are constantly reviewed and monitored as part of this process. Staff education and training is integral to this process, and all staff are required to be compliant in mandatory Information and Cyber Security training, carried out at least annually. The CIO reports annually to the Traineasy Board that all security policies are up-to-date and training and Cyber Essentials accreditation have been completed.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Traineasy maintains a change management process to ensure that all changes made to the production environment are applied in a deliberate manner. Changes to information systems, network devices, and other system components, and physical and environment changes are monitored and controlled through a formal change control process. Changes are reviewed, approved, tested and monitored post-implementation to ensure that the expected changes are operating as intended.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Security assessments are done to identify vulnerabilities and to determine the effectiveness of the patch management program. Each vulnerability is reviewed to determine if it is applicable, ranked based on risk, and assigned to the appropriate team for remediation.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Traineasy deploys Avast endpoint monitoring software. The dashboard shows status across all devices. Alerts are sent to our team and vulnerabilities are regularly reviewed. MyNSSC provides early warning service to our public URL's. Statuscake monitors uptime.
• Incident management type: Supplier-defined controls
• Incident management approach: Traineasy has a formalised incident response plan (Incident Response Plan) and associated procedures in case of an information security incident. The Incident Response Plan defines the responsibilities of key personnel and identifies processes and procedures for notification. Incident response personnel are trained, and execution of the incident response plan is tested periodically. An incident response team is responsible for providing an incident handling capability for security incidents that includes preparation, detection and analysis, containment, eradication, and recovery.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  In recognition of the climate crisis and the threat, particularly to vulnerable communities this poses, Traineasy has pledged to become a Carbon Literate organisation by the end of 2024 and Net Zero by 2030. We have developed a suite of five climate change knowledge e-learning modules aligned with the Carbon Literacy Project's 'Carbon Literacy Knowledge (CLK) Framework', which are now available for customers as well as Traineasy staff, to work though as part of their Carbon Literacy training. To complement these, we have produced 12 additional e-learning modules that discuss ESG, sustainability and the circular economy. This 'Green Skills Curriculum' supports the UK governments Intervention E39: "Green skills courses targeted around ensuring we have the skilled workforce to achieve the government’s net zero and wider environmental ambitions." We will be adding further modules to our Green Skills library of e-learning courses throughout 2024 and 2025, all of which will be available for customers as well as Traineasy staff as a resource to help them develop the skills we will all need for a greener future.

  Tackling economic inequality

  E-learning can help overcome employment inequality by providing equal access to education and training opportunities. For instance, online learning platforms can offer courses and training programs that can be accessed by anyone, regardless of their location or socioeconomic status. This can help individuals from disadvantaged backgrounds gain the skills they need to secure better employment opportunities.; ; E-learning can help bridge the skills gap by providing affordable and accessible training options. Online learning platforms can offer a wide range of courses that allow workers to continually acquire, retain, and revise in-demand skills throughout their careers. This can help workers stay competitive in the job market and meet the evolving demands of the workforce.; ; E-learning can also help address pay gaps in the workforce. For example, providing equal access to training and development opportunities can help ensure that all employees, regardless of gender or race, have the opportunity to develop the skills needed to advance in their careers and earn higher wages. Additionally, e-learning can provide training on diversity, equity, and inclusion, which can help organizations understand and address systemic pay inequalities.

  Wellbeing

  The mental, physical and emotional wellbeing of our staff and customers is fundamental to our success. One of the ways we seek to promote this is by including a suite of seven short animated videos covering 'the five ways to wellbeing' in the video gallery of every LMS we supply to customers, and in the LMS used by Traineasy staff when completing their induction or annual training.

Pricing

• Price: £30 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We are able to provide a single free trial account per customer with access to the full library of e-learning courses. Initial access is for one week and can be extended on request.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@traineasy.com. Tell them what format you need. It will help if you say what assistive technology you use.