THE PROCESS PLAY LTD
Consulting and Implementation partner
The Process Play provides specialist cloud support services for ServiceNow, helping public sector organisations design, implement and optimise enterprise workflows. Services include process-first consulting, configuration, integration, organisational change management and ongoing optimisation to ensure secure, scalable and value-driven adoption of the ServiceNow platform.
Features
- ServiceNow platform configuration and enterprise workflow implementation
- Data auditing, cleansing and migration for ServiceNow platforms
- Information and process structure design aligned to organisational needs
- Project management and delivery governance for cloud implementations
- Stakeholder engagement and communication planning for platform adoption
- Mobilisation and onboarding coordination for ServiceNow programmes
- Integration design and implementation with enterprise systems
- Process optimisation and workflow configuration on ServiceNow
Benefits
- Reduces implementation risk through structured, process-first delivery
- Accelerates time to value from ServiceNow investments
- Improves data quality and reliability across enterprise workflows
- Increases user adoption through effective engagement and training
- Enables scalable and future-proof ServiceNow platform design
- Improves governance and visibility of cloud delivery programmes
- Reduces operational inefficiencies through optimised workflows
- Supports secure and compliant cloud platform adoption
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at raj@theprocessplay.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
1 6 2 1 2 0 2 0 4 1 5 9 4 5 5
Contact
THE PROCESS PLAY LTD
Rajesh Verma
Telephone: 07989199312
Email: raj@theprocessplay.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
Service scope
- Service constraints
- Delivery is primarily provided remotely. Onsite delivery can be provided where required by agreement. The service is dependent on the buyer having an active ServiceNow subscription and appropriate user access. Timelines are subject to the availability of buyer stakeholders, timely provision of information and third-party dependencies. The service does not include hosting, infrastructure management or software licensing unless explicitly agreed.
User support
- Email or online ticketing support
- Yes
- Support response times
- Queries submitted via email or online ticketing are acknowledged within one business day during UK business hours (Monday to Friday, 09:00–17:30). Response and resolution times are agreed based on service scope and priority. Weekend and out-of-hours support can be provided where agreed as part of a managed service arrangement.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- No
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
- Web chat capability is provided using the ServiceNow platform, which is designed to meet WCAG 2.2 AA accessibility standards. Accessibility is informed by ServiceNow’s platform-level testing, documentation and conformance statements. Where web chat is configured for a buyer, accessibility considerations are reviewed during design and configuration, including compatibility with assistive technologies such as screen readers and keyboard navigation. Further user testing can be supported where required as part of a client engagement.
- Support levels
-
Support is provided in flexible tiers aligned to buyer requirements.
Standard Support provides access to email and online ticketing during UK business hours (Monday to Friday, 09:00-17:30), covering incident resolution, service requests and advisory support.
Enhanced Support includes priority response, proactive monitoring, regular service reviews and a named ServiceNow specialist acting as a technical account lead.
Managed Service Support provides ongoing platform support, optimisation and governance, including a dedicated technical lead and access to specialist cloud support engineers as required.
Costs for each support level are agreed based on scope, complexity and required coverage and are detailed in the pricing schedule or agreed contract. Support engineers and technical account management are provided where included within the agreed support tier. - AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £700.00 | £700.00 |
| Associate business architect | £850.00 | £850.00 |
| Business architect | £1,100.00 | £1,100.00 |
| Lead business architect | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £800.00 | £800.00 |
| Solution architect | £1,300.00 | £1,300.00 |
| Senior solution architect | £1,400.00 | £1,400.00 |
| Lead solution architect | £1,500.00 | £1,500.00 |
| Principal solution architect | £1,600.00 | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £800.00 | £800.00 |
| Technical architect | £1,350.00 | £1,350.00 |
| Senior technical architect | £1,450.00 | £1,450.00 |
| Lead technical architect | £1,550.00 | £1,550.00 |
| Principal technical architect | £1,700.00 | £1,700.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £900.00 | £900.00 |
| Senior business relationship manager | £1,100.00 | £1,100.00 |
| Lead business relationship manager | £1,350.00 | £1,350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £750.00 | £750.00 |
| IT service manager | £950.00 | £950.00 |
| Senior IT service manager | £1,100.00 | £1,100.00 |
| Head of IT service management | £1,300.00 | £1,300.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £750.00 | £750.00 |
| Junior business analyst | £900.00 | £900.00 |
| Business analyst | £1,100.00 | £1,100.00 |
| Senior business analyst | £1,200.00 | £1,200.00 |
| Lead business analyst | £1,350.00 | £1,350.00 |
| Head of business analysis | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £900.00 | £900.00 |
| Delivery manager | £1,050.00 | £1,050.00 |
| Senior delivery manager | £1,200.00 | £1,200.00 |
| Head of (Agile) delivery management | £1,350.00 | £1,350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,600.00 | £1,600.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £950.00 | £950.00 |
| Head of test | £1,200.00 | £1,200.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 11e7ed42-5c7d-4879-9f61-3b7521ef8723
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- F1942617-9899-4a55-bfae-9160411de21c
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at raj@theprocessplay.com.
Tell them what format you need. It will help if you say what assistive technology you use.