LIVINGSTON IT CONSULTING LTD

User Acceptance Testing (UAT) / Business Assurance Testing (BAT)

An independent UK-based software testing company that creates a bespoke UAT/BAT Strategy and provides an exemplary UAT/BAT service. We conduct UAT/BAT efficiently to enhance your customer experience and eliminate operational failures in your business. We have specific expertise in conducting UAT/BAT for the Scottish Government's Agricultural Reform Programme (ARP).

Features

• Creation of a tailored UAT/BAT Strategy
• Cloud based testing consultancy & Experts in Middleware Testing
• Creation of tailored UAT/BAT plans and completion reports
• Maintenance of the UAT/BAT environment, configuration and data
• Creation and execution of test cases & E2E user journeys
• Testing internal, external and legacy systems integrations
• Helping to define workarounds, review content and user guidance
• Training and coaching Business Users
• Creation and maintenance of UAT/BAT artefacts for Audit compliance
• Experts in SDLC methodologies like Agile, DevOps and Waterfall

Benefits

• Ensures adaptation of tailored, proven best test practice
• Early engagement from user research and requirements stage, reduces cost
• Ensures structured test processes and approaches for best outcomes
• Produce end to end documentation for Audit compliance
• Provides UAT/BAT results for taking informed decisions on Go-Live
• Minimise operational and business process failures
• Coach to create an effective in-house UAT/BAT team
• Aligned to Digital Scotland Service Standards
• Ensures collaboration between business and IT stakeholders
• Adaptation of risk based approaches to meet tight deadlines

£350 to £1,100 a user a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anil.kurra@livingstonit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

162170537907174

Contact

Anil Kumar Kurra
07850430327
anil.kurra@livingstonit.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our experienced test managers are experts in providing test consulting services to implement the end-to-end test process, from the requirement stage to the service deployment into live operations. Our consultants engage with key business and IT stakeholders to understand the development methodology, policy, user research, and business requirements. We then use our expertise to create the most suitable UAT/BAT plan and approach to meet the needs of the business. This encompasses various aspects such as test estimation, resource requirements, training needs, development of end-to-end user journeys, formal walkthroughs and approvals, test execution, test data creation, and test environment configuration. We can take full accountability on behalf of the client to implement the pre-approved UAT/BAT plan. We ensure that the key stakeholders pre-agree and acceptably implement the quality gates for optimal UAT and BAT outcomes. Parallel to the test planning, our consultants are responsible for planning the build deployments and maintaining the UAT/BAT environment for a stable run of the end-to-end user journeys.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide training in all aspects of Test Management as well as UAT/BAT for in-house test managers, test leads, testers and business users based on the Buyers requirement.; ; We prepare a detailed training plan based on the Buyers requirement and make sure the staff are fully trained as per the mutually agreed plan.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The service ensures that the changes during the migration or moving into cloud services are covered. This is to maintain the continuity and the quality of the service by thoroughly testing the application using best possible test approaches.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We re a specialist test consultancy to provide the best Quality Assurance to every level of the project lifecycle. Our test teams engage early with the IT and Business stakeholders to understand requirements and expectations of the business. With our collaborative approaches and expertise, we work to achieve transparency, governance and joint ownerships across the project. ; ; Our key QA Activities are: ; • Creation of test strategy, test plans and test approaches ; • Review and feedback on user research, policy, business requirements, functional requirements, use cases and user stories ; • Test Design, execution and reporting defects ; • Test Governance and Reporting ; • Management of the Test Environments and Test Data ; • Managing RAIDs (Risks, Assumptions, Issues and Dependencies) ; • Creation and maintaining the documentation for Audit compliance and continuous improvement. ; ; As part of our test consultancy, if requested by a Buyer, we'll provide performance testing as a service.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None. We do not have any Service constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We will usually work on-site at client’s location, so we can be contacted in person or via e-mail during the office hours. We will try to respond as quickly as we can, but a maximum of within 48 hrs.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide dedicated numbers for all our clients and engagements. Every client and engagement will be allocated with a dedicated Delivery Manager as their primary contact. Basic support will be provided between 9-5 on working days. We are very flexible and an additional support can be agreed with the client along with the engagement. First and Second line support, usually within 4 hours on weekdays and 8 hours on weekends and public holidays.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Livingston IT, we understand the challenges of climate change. We do our best to reduce energy consumption by carefully using electricity and gas during and after office hours. We have significantly reduced paper waste by raising awareness of “Think before you print” and encouraging paperless notes during meetings. Instead of disposable cups, stirrers, and capsules for the coffee machine, we give our employees kitchen crockery. As we understand it, transportation is one of the largest sectors of greenhouse gas emissions. We encourage our employees to take public transit, to carpool with other colleagues, or to walk or cycle to work where possible. We raise awareness among our employees, clients, and stakeholders by following the best possible methods to reduce carbon emissions and fight climate change.

  Covid-19 recovery

  Livingston IT recognises that long-term COVID recovery can be a protracted process, necessitating our support to help employees recover at their own pace and avoid relapse. The company's expansion creates more opportunities. We use these opportunities to create employment, re-training, and other returns to work for those left unemployed by COVID-19. We give the utmost importance to our employees wellbeing. Our excellent well-being process will assist our impacted employees in recovering from COVID-19.

  Tackling economic inequality

  We will be creating new opportunities, new jobs, and new skills as we grow. We encourage local businesses and suppliers to engage with the contract where possible to help tackle economic inequality.

  Equal opportunity

  Livingston IT Consulting Ltd. is an equal opportunity employer. The company is committed to providing a working environment in which employees are able to realise their full potential and contribute to the success of the business. Our aim is to identify and eliminate discriminatory practices and behaviours throughout the organisation. We expect our employees to support this commitment and assist in its realisation in all possible ways. The company specifically strives to prevent discrimination against any employee or job applicant, whether directly or indirectly, through perception, association, or harassment, based on factors such as age, race or nationality, disability, religion or similar philosophical beliefs, sexual orientation, or gender. We will treat all employees, whether part-time or full-time, permanent or temporary, fairly and with respect. We will assist and motivate all employees to reach their maximum potential, leveraging their talents and resources to enhance the organisation's efficiency. This commitment applies to all aspects of employment, including those outlined below: • Recruitment and selection • Training • Promotion and career development opportunities • Employment terms and conditions, as well as access to employment-related benefits and facilities. • Handling grievances and implementing disciplinary procedures • Selection for redundancy Both the company management and all staff members share the responsibility of adhering to the Equal Opportunities Policy and promoting dignity and equality of opportunity at work. Staff members who violate the Equal Opportunities Policy may face potential misconduct and disciplinary action.

  Wellbeing

  We at Livingston IT understand that employee wellbeing touches on all aspects of working life; consequently, it has a significant impact on retention, engagement, and business success. We conduct the following activities to promote the wellbeing of our staff, suppliers, and workforce: • Provide healthy snacks: In our staff room, we consider providing healthy foods such as fruit, vegetables, nuts, smoothies, and yoghurts. • Make the lunch break mandatory. • Reward staff for a job well done with a healthy lunch. • Reinforce the importance of sick days and time off for those with health issues. • Ensure that our work environment has plants and lots of natural light. • Where possible, we organise walking meetings with our staff to integrate some movement into their day while remaining productive. • Try out company exercise challenges. We try different kinds of exercise challenges, such as walking, running, biking to work, yoga, HIIT, etc., depending on your employees' tastes and interests. • Regularly focus on the personal and professional development of our employees. We demonstrate our commitment to their long-term career paths and overall human growth by regularly offering training opportunities to our staff. • Implement flexible work hours. We understand that flexible working hours contribute to a healthy work-life balance, which makes employees happier, less stressed, and less susceptible to burnout. • Start an employee volunteer initiative. We encourage our employees to take action to help communities. • Give employees raises. Our company has a transparent pay raise and/or bonus programme.

Pricing

• Price: £350 to £1,100 a user a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anil.kurra@livingstonit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.