BROOKCOURT SOLUTIONS LIMITED

Email Encryption - Echoworx

A boundary-based high-performance email data encryption service providing effortless secure delivery for confidential or sensitive information to any email recipient in the world; with multiple encryption levels, flexible authentication support, and the ability to encrypt a wide range of information types.

Features

• Unlimited Branding
• Encryption/Decryption
• Automated Key Generation
• Multiple standards-based encryption delivery
• Cloud certificate encryption/decryption
• Detailed message tracking and audit reporting
• Multiple language support
• High volume output
• Self-provisioning management
• Modern UI experience

Benefits

• Secure sensitive communications without disrupting your workflow
• Choose from 8 delivery methods
• Turn regulatory requirements into strategic business advantages
• Apply your brand identity to secure messages in 28 languages
• Reduce IT support with self-service and flexible authentication
• Works flawlessly with Office 365, Proofpoint, and existing systems
• Track, recall and audit messages for complete communication oversight
• Secure consistent experience across devices - no extra software needed
• Stay ahead with advanced cryptography and emerging authentication methods
• Multilingual support and compliance for cross-border secure messaging

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@brookcourtsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

162433774744612

Contact

Phil Higgins
01737 886111
contact@brookcourtsolutions.com

About the service

• Service categories:
  • Applications
    • Collaborative
      • Email
        • Email
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • On-premises or cloud-based email gateway
  • Service access restricted to TLS-secured connections
  • All inbound email must pass through the gateway. (AV/AS)

User support

• Email or online ticketing support: Yes
• Support response times: 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Echoworx makes available; qualified personnel responsible for supporting the service and provides response times for incidents based on severity levels.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Echoworx ensures a smooth; onboarding experience with comprehensive support. Training sessions led by an Echoworx System Engineer are included, equipping your team with the knowledge they need. Full administrator and user documentation is provided in both HTML and PDF formats, along with “train-the-trainer” materials to empower internal knowledge sharing.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Data extraction at the end of your Echoworx contract is unnecessary. Stored email messages are temporary and naturally expire. Once the contract ends, all user and administrator accounts are securely deleted, ensuring a clean and seamless closure
• End-of-contract process: Ending your Echoworx contract is straightforward and hassle-free.; Customers simply update their mail flow rules to stop routing emails to Echoworx for encryption. The Secure Portal remains active for 30 days, allowing recipients to access or let messages expire naturally. After 30 days, the branded tenant and all recipient accounts are securely deleted—at no additional cost

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Differences between the mobile and desktop service; Echoworx makes secure communication effortless, no matter your device. Whether you’re using iPhone, Android, Blackberry, or Windows Mobile, you can send confidential messages and trust that recipients can read and reply securely—on any platform. No apps, extra software, or complicated setups required. Our Secure Portal delivers a seamless mobile experience, perfectly aligned with desktop functionality and optimized for small screens and data plans.; Plus, with an AA-rated accessible interface, everyone gets the same smooth, secure experience - no compromise
• Service interface: Yes
• Description of service interface: Description of service interface Internal employees can work directly within their native corporate mail client, with optional Outlook and Gmail add-ins providing an easy-to-use Encrypt button for tagging secure emails. Recipients access secure messages through a web-based Secure Portal, where they can read messages and manage their accounts effortlessly. Both senders and recipients receive branded notification emails, keeping them informed of secure email activity and providing direct access to the Secure Portal.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility testing Each release of the software is tested for compliance against the WCAG 2.2 AA accessibility standards. Assistive technology tools that integrate with the supported browsers (and devices) are used as required
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: Echoworx offers extensive customization to fit your unique needs. Choose from 8 message delivery options, adjustable anytime, and 28 language configurations. Tailor branding with logos, colors, and custom imagery, plus personalized header and footer messages, including per-language templates. Enhance user experience with a branded pickup portal, vanity domains, and an online help center. Administrators get full control via an intuitive web console, managing system settings, profiles, and multi-factor authentication at both system and user levels. End users can customize their language and message delivery preferences for a seamless, personalised experience

Scaling

• Independence of resources: Echoworx' services are load balanced across multiple datacenters, each provisioned to handle all load independently to ensure all email volume is processed without delay.; Additional instances of the encryption engine and/or the secure web portal can be deployed without any service interruption.

Analytics

• Service usage metrics: Yes
• Metrics types: Echoworx offers flexible reporting and real-time insights through scheduled reports and API-driven integration. Scheduled reports can deliver admin activity audits, secure message logs, and active account lists daily, weekly, or monthly as secure CSV email attachments. For advanced visibility, leverage robust REST APIs to integrate directly with your SIEM. Access real-time JSON-formatted data, including user access, failed logins, and message tracking, for a comprehensive, single-pane-of-glass view. Whether through scheduled reports or API-driven intelligence, Echoworx ensures you have the data you need, when you need it.
• Reporting types:
  • API access
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Echoworx

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: All emails are encrypted and can only be access by the intended recipient.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Echoworx simplifies data management with no need for customer data exports. Source emails remain securely stored in the organization’s mail server or archive. Recipients accessing messages via the Secure Portal can easily download and save messages in multiple formats, including Outlook (.msg), Windows Mail (.eml), PDF, or TXT, ensuring flexibility and convenience.
• Data export formats: Other
• Other data export formats:
  • Outlook (.msg)
  • Windows Mail (.eml)
  • PDF
  • Plain Text
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.95%, assured by contractual commitment. Failure to meet availability entitles customer to service credits
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is limited by multi-factor authentication, IP Allow Lists, role segregation, account idle timeouts, and account password lockouts
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: No
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Other security governance standards; SOC 2, PCI DSS 4
• Information security policies and processes: Echoworx is SOC 2 Type 2, and PCI DSS 4 Level 1 certified and audited.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Change is managed at all levels through the design, software development, quality assurance, deployment, and operational management of the services.; Some examples: All source code is versioned and tagged in a Version Control System. Change requests are reviewed weekly by Product Management, Sales Engineering, Operations, and Development. Change requests are assigned to the current or future release based on severity and value to the solution. All production system changes, including config changes, are documented and tracked in the ticketing system and reviewed by management before any version of the software is deployed changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Threats are assessed as soon as there is information available, by the Echoworx Operations, Security and Development teams. Patches are deployed based on the severity and impact to the system. Information about potential threats comes from several sources, some of which include, CVE monitoring, dependency alter monitoring, service mailing lists, etc.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Echoworx' monitoring of our applications, environments, and services are audited during our SOC2 and PCI certifications to be in line or exceeding the requirements for these standards. Echoworx's Operations team reacts immediately to any potential compromise, or incidents.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: The Echoworx Operations and Support teams have various run books for common events, in which repeatable actions are documented for cases. Users can report incidents to the support teams by logging a ticket with Echoworx support. Incident reports are provided as required.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Description of free trial; Full functional system is included along with dedicated Engagement Manager. Time period is negotiable.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1.5%
• Between £500,001 and £1,000,000: 1.75%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 3%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: URS Holidings
• ISO/IEC 27001 accreditation date: Monday 3 November 2025
• What the ISO/IEC 27001 doesn’t cover: ISO Certificate covers IT Solutions, Management Consultancy and Integration Services
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: URS Holidings
• ISO 9001 accreditation date: Saturday 12 October 2024
• What the ISO 9001 doesn’t cover: ISO Certificate covers IT Solutions, Management Consultancy and Integration Services
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: B1696668-7af9-4f0d-b3b7-34fc20cfc861
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 0199f451-3f84-44cb-bb20-75e29b818ffe
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@brookcourtsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.