INTERWORKS EUROPE LTD

DataRobot Enterprise AI Platform

DataRobot accelerates your AI success by putting the power of cutting-edge machine learning technology into the hands of the team you already have in place. The platform incorporates the knowledge, experience, and best practices of the world’s leading data scientists, delivering unmatched levels of automation, accuracy, transparency, and collaboration.

Features

• Recommends optimal algorithms by analysing your training data
• Leverages the latest open source machine learning libraries
• scikit-learn, H2O, Tensor-Flow, Vowpal Wabbit, Spark ML, XG Boost
• Advanced Model Evaluation using extensive built-in tools and visualisations
• Automated Feature Engineering - Transform features for optimal results
• Time-aware forecasting - Automatically predicts seasonality
• Incorporates advanced techniques to ensure optimal performance
• Eg boosting, bagging, random forests, kernel methods, deep learning
• Model explain-ability using best in class Shapley Analysis
• Scalable performance via parallel processing

Benefits

• Automated platform makes your data science team much more productive
• Built in guardrails enforce consistent best practice in model development
• Robust model management and Governance
• Automated model compliance documentation = faster path to production
• Works with enterprise data in databases, Hadoop or flat files
• Transparency and Explainability - Understand how model predictions were reached.
• Collaboration. Unified platform for users with different roles and skillsets
• Accuracy. Automatic model selection and optimisations for unparalleled accuracy

£20,000 to £40,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

162557101146474

Contact

Daniel Rostron
07531541276
Daniel.rostron@interworks.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No particular constraints
• System requirements: Standard web browser based user interface

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours Mon - Fri 9am - 5pm; 24/7 service is available on request at an additional cost depending on size of environment
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide office hours support desk service via email, phone and video conference.; Support is provided free of charge for anything to do with ensuring that the software is working as it should. Support is only charged for work which would classify as consulting assistance - this is usually separately agreed with clients in advance.; All accounts have an assigned account manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: InterWorks has a team of DataRobot accredited data engineers can perform initial setup of your DataRobot instance, configure data connections and outputs and set up some example models.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Source data is not retained within Datarobot platform. ; ; Trained models can be exported from DataRobot in XML format at any time during the contract.
• End-of-contract process: At the end of the contract the licences expire, users are no longer able to log in and access the service. After a short grace period, any data held is deleted.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Core services available through the API, more specific details available on request.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Each client's installation is hosted in a dedicated virtual machine. Scaling of the virtual machine is under the control of the client.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: DataRobot

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: DataRobot provides ability to make predictions (and explanations), results of which are then written to the database, or exported to flat file. DataRobot as a platform does not retain any user data.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Relational or analytical databases
• Data import formats:
  • CSV
  • Other
• Other data import formats: Relational or analytical databases

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: DataRobot does not offer specific guarantees around levels of availability
• Approach to resilience: Where a DataRobot VM is hosted in the cloud, it relies primarily on the resilience of the hosting cloud platform.
• Outage reporting: N/A

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Management Interfaces and support channels are secured using roles applied to users to maintain the separation of ability of users. The system is designed to allow only specific and absolutely necessary users the ability to alter authentication and authorisation. Default permission for new users is always set to deny all access until it is specifically granted by and administrative account.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Soc 2 Type II compliance
  • CIA C2S Cloud

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Given our role as data analysts we take data security very seriously. We do have an internal security governance policy but this is not currently one that is accredited to an external standard. We have never had a security incident or breach.
• Information security policies and processes: We have a detailed IT Policy (Security and Internet) which we can make available on demand. The key points of which are:; Roles and responsibilities - the policies are established, monitored and breaches investigated by the directors, but at a core level everyone has a responsibility for security. ; Monitoring - we reserve the right to monitor employee use of IT resources, tracking and remote wipe software is installed on all devices; Damage and loss - defined actions in the event of damage or loss of equipment; Misuse and vandalism ; Specific guidelines concerning encryption and security admin policies of portable devices, memory sticks, mobile phones, laptops, AV software, email attachments, commitments in emails, IM systems, licensing of software, and password policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: DataRobot uses industry standard source control and change management processes throughout the software development lifecycle.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: AWS has a built in vulnerability testing process which allows the on demand testing of an AWS instance (that we control / have access to).
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: No specific protective monitoring measures built into the product. Relies on protective monitoring from the hosting platform...
• Incident management type: Supplier-defined controls
• Incident management approach: User reported incidents go to our support desk for triage. If the support desk cannot resolve it immediately it is escalated to the correct specialist within the team.; Incidents discovered by our team would be notified directly to the client. Minor issues would usually be resolved then alerted. Major issues would be alerted first and then the focus would move on to resolution.; Incidents are reported via email

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  DataRobot are focused on delivering support to the NHS in supporting COVID 19 recovery & A&E waiting times.

Pricing

• Price: £20,000 to £40,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 14 day free trial available
• Link to free trial: https://www.datarobot.com/lp/trial/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.