CMC Partnership Consultancy Ltd
Business process and service re-design
Business process and service re-design is a core part of CMC’s business analysis capability. We will systematically evaluate and improve existing business processes to achieve better efficiency, effectiveness and overall performance. This service includes identifying areas for improvement, implementing changes and monitoring the outcome to drive positive results.
Features
- Analyse waste in processes, identifying and removing root causes
- Identification of efficiency and effectiveness in a process
- Establish a baseline for continuous improvement
- Comprehensive analysis of business processes, including functional and non-functional requirements
- Workshop facilitation for process design and process improvement phases
- Continuous business improvement review and analysis
- Integration of service improvement processes into an existing operation
- Management of transition from new process implementation to business-as-usual
Benefits
- Process efficiency and cost reduction identified
- Clear understanding and documentation of your business processes
- Enable effective business functioning, focused on delivery of organisational objectives
- Knowledge and skills transfer to client staff
- Improved employee engagement
- Structured and focused process improvement projects
- Competitive advantage through improved performance
- Documented and mapped business processes
Pricing
£400 to £1,300 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
1 6 2 6 5 5 0 4 2 7 9 3 6 0 4
Contact
CMC Partnership Consultancy Ltd
Pippa Shimmin
Telephone: 01633 492 030
Email: bids@consultcmc.com
Planning
- Planning service
- Yes
- How the planning service works
-
In today’s fast-moving digital climate, organisations must manage their investments effectively and dynamically to deliver value and maintain alignment with strategic objectives and priorities. This is especially true when implementing cloud technologies and ways of working. For many organisations, cloud adoption is a programme of work responsible for transforming the way the organisation utilises and embeds cloud technologies, so careful planning and engagement across a wide set of stakeholders is key.
Our business analysts will work closely with you to help develop the vision and scope for cloud adoption, defining clear and reachable outcomes to measure success. Working closely with project managers and technical development teams, we will proactively manage senior stakeholder relationships, focused on evangelising the programme scope and strategic outcomes. We will actively engage with senior leadership, developing a culture of feedback and continual improvement to accelerate delivery and adoption of the cloud.
Examples of business analysis core services to assist cloud transition include developing a vision; motivation modelling to help the business define the drivers, goals and objectives of the migration; cloud software assessment and selection; business case development; stakeholder and user analysis and engagement; requirement engineering; rollout and training plans; and service support. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- CMC business analysts can conduct a Training Needs Analysis to assess current levels of knowledge, and inform learning pathways required during the migration to cloud services. We work with customers to help identify the most effective ways to educate employees in the use of new technology, or support the adoption of new processes or ways of working. We do not limit our approach to formal training, but employ a holistic approach to learning including online training, webinars, animation, mentoring, shadowing, learning aids and drop-in sessions. We can also support our customers to develop and embed communities of practice. We provide change management coaching and mentoring to help managers and sponsors effectively lead cloud migration projects, programmes and portfolios. We also provide training in a range of agile themes including agile for leaders, introduction to agile, scrum, product owner role, user stories & backlog management, and story mapping, as well as executive agile coaching. We keep our training focused and targeted, and aim to keep sessions no longer than 4 hours (half day). We deliver training in different ways as appropriate for the specific need, including group sessions, 1-2-1, team training during delivery, etc., or through video-conferencing to facilitate geographical reach.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
CMC provides a range of business analysis skills to support the setup and migration to the cloud or between cloud services. This ensures co-ordinated delivery and aligns outcomes to each business’s unique culture and strategy. This could include supporting vendor assessment and selection and data migration planning, alongside working with users to ensure customer journeys are understood and user needs are met. Our business analysts combine their analysis skills with deep change management expertise. This helps to manage the impacts of cloud transformations on different stakeholder groups, and assists the speed of adoption of both the new system and new ways of working.
It is important that this business change work begins at set-up phase, alongside business analysis. We help organisations to establish a clear understanding of the current state, make key decisions regarding the future state, and to identify clear success criteria to measure success throughout migration. We provide both advisory and delivery support services at portfolio, programme and project levels. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Successful cloud transformation depends on effective quality assurance and performance testing, that is, ensuring that the right quality controls, processes and delivery capabilities are in place. CMC business analysts support customers to assess the traceability of delivery against strategic objectives, ensuring businesses goals are delivered and that projects continue to progress in the agreed direction. We help our customers to identify and track delivery of benefits, agreeing meaningful and measurable indicators of success.
During planning, we will develop appropriate quality criteria and product descriptions to define how your requirements will be met and checked. We can support many types of quality check, from peer and specialist reviews of documents to technology and software testing using different methodologies, and reaching out to leading SMEs if required.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- No specific constraints.
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We do not offer technical support services as they are not relevant to the services we provide, however CMC resources work flexibly to support the delivery of pre-agreed customer requirements; our consultants are available to speak to on the phone, via collaboration platforms or via email as our customers require. Standard availability is Monday-Friday 09.00-17.30hrs, but we do flex according to customer needs. We are used to working remotely and to adopting hybrid working. We are experts at facilitating workshops and other meetings virtually using collaboration tools e.g. MURAL, as well as face-to-face. We designate account managers who act as the primary point of customer contact, and assure quality and customer satisfaction.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation ISO Certification Limited
- ISO/IEC 27001 accreditation date
- 13/03/2024
- What the ISO/IEC 27001 doesn’t cover
- All consultancy services are in scope of our ISO 27001 certification.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
CMC takes our environmental stewardship responsibilities very seriously for both our consultancy delivery and internal operations. We are proud to say that we are already a zero-carbon supplier, achieving net zero in February 2022 through emission reduction and offsetting. We will continue our emission reduction approach, and offset carbon (via the Woodland Trust) where emissions cannot be avoided.
As a consultancy, all of our carbon emissions lie within Scope 3 of the HMG Environmental Reporting Guidelines with the chief contributors being travel and utility consumption (home-working and office). We will reduce these as far as possible by minimising travel and face-to-face meetings while promoting public transport and car-sharing. We will ensure that appropriate environmental measures are in place for staff working in the office (e.g. automatic lighting) or at home. We will continue to invest in green IT and virtual collaboration tools to optimise remote-working. This allows us to provide our services to and collaborate with customers without the need for travel by either party. We honed these services during lockdown and now find them as effective as running workshops in physical environments. Our consultants will promote carbon emission reduction strategies across all business activities, including customer service delivery.
CMC has held ISO:14001 environmental management system accreditation for over 10 years and we review our environmental policy against relevant legislation, guidance and policies at least annually. Our supply chain is selected using a rigorous PQQ, evaluating supplier environmental policies, ethical manufacturing practices and use of recycled or recyclable products. Policy commitments are set for all staff to reduce environmental impact, minimise pollution, meet environmental legislation and reduce use of water whenever possible.
We monitor our environmental impact, including customer delivery, using UK Government and industry standard calculations. We will provide relevant reporting for G-Cloud customers as required.Covid-19 recovery
We understand how difficult the current situation is with significant numbers of people still affected by the impact of COVID-19. We are proud to say that we retained all our staff throughout the pandemic and did not make anyone redundant. We additionally contracted two people within CMC who were made unemployed due to the pandemic, both of whom are now working in high growth sectors. For us, as an SME consultancy, this represents 4% of our workforce. We will continue to seek opportunities to provide employment for those impacted by the COVID-19 pandemic, and commit to interview anyone in such a position provided they meet the minimum job criteria.
As a company, we have invested in the IT and collaboration tools required to optimise remote-working. This allows us to provide our collaborative services to customers through digital workplaces without the need to travel. Tools such as MURAL enhance our virtual delivery. We have honed these services during the lockdown period and find them just as effective as traditional workshops in physical environments. We will be glad to share our experience and practices with G-Cloud customers to aid their COVID-19 recovery if required.Tackling economic inequality
CMC is committed to creating new jobs and skills and to increasing the diversity of our staff and supply chain to address economic inequalities, particularly in high growth areas of activity. We will recruit people for their attributes and talents and develop them to make the most of their skills, while working in partnership with other organisations to deliver cohesively as one team.
For each opportunity, we will determine the skills required and the availability of matching consultants. If necessary, we will advertise the role either for permanent staff or within our supply chain. We will also seek opportunities to develop more junior apprentices/consultants e.g. placing them alongside an experienced consultant.
Our inclusive recruitment processes utilise multiple routes to avoid conscious/unconscious bias and attract diverse candidates, including ex-offenders, and people with neurodivergent conditions and/or disabilities. We offer multiple entry points including apprentice, a graduate development pathway and experienced consultant. Our employment practices follow the Good Work Plan and we have a continuous learning culture. We support our consultants to achieve relevant professional memberships and key qualifications, supported by coaching/mentoring from our SMEs. Our Community of Practice contains our consulting toolkits and online webinars and learning.
Opportunities for subcontracting will typically be SMEs (including start-ups) or freelance consultants, selected from our extensive pool of trusted associates. If the best candidate is in our wider supply chain, we will select them over permanent staff. We focus not only on the capabilities, but also the cultural and values fit of our subcontractors. Ethical behaviour is mandated within our supplier contracts including compliance with relevant corporate policies and those of our clients. We are signatories to the Prompt Payment Code, and accredited Living Wage Employer.
We will minimise cyber security risks by maintaining our ISO 27001 and Cyber Essentials and Cyber Essentials Plus accreditations.Equal opportunity
As an SME and Employee Ownership Trust (EOT) founded on highly ethical values, CMC cares about disability employment and tackling workforce inequality. Our inclusive recruitment and employment practices maintain parity across our workforce in relation to training, employment, skills and pay. Similarly, our structured approach to skills development and in-work progression ensures that all people are treated equally. These principles apply to everyone, including those with a disability or from disadvantaged or minority groups.
We explicitly demonstrate our commitment to an inclusive workspace and challenging attitudes towards disability through:
- Participating in the MIND Workplace Wellbeing Index.
- Adopting the Mental Health at Work Commitment and standards.
- Founder member of Neurodiversity in Business.
- Signing the Armed Forces Covenant, pledging to support Armed Forces personnel and families.
Our active employee-led Equality, Diversity & Inclusion group with Board-level representation monitors our commitments and employment conditions, identifying areas for improvement or awareness-raising, and implementing plans to address these.
We will continue to follow open, inclusive recruitment practices to attract a diverse range of applicants. We will ensure that pay, on appointment and ongoing, is based on comparable skills and experience regardless of disability or other protected characteristic. Any EOT profit-share is distributed equally regardless of role or level.
We seek opportunities to support skills development and in-work progression. All our consultants, including those with disabilities, receive ongoing development and recognised qualifications, both in their specialist profession, and wider to increase their consulting opportunities. Our well-established Community of Practice encourages cross-workforce learning on a range of topics for all staff. We create opportunities for staff to demonstrate skills at higher levels. Anyone meeting the criteria in our skills frameworks is promoted and paid accordingly.
We will gladly share our experience and practices.
Although not required we have issued a Modern Slavery Statement.Wellbeing
CMC is committed to supporting the health and well-being of our staff and improving community integration. Our wellbeing framework is built on the Mental Health at Work Commitment standards; our employment practices are based on the Good Work Plan’s principles (including equitable pay, strong staff communications and engagement). All managers complete mental health awareness training; we have above the recommended 1:10 ratio trained Mental Health First Aiders to staff.
Our successful wellbeing approach centres on our employee-led Wellbeing Group with Board-level representation. This identifies areas for improvement or awareness-raising, implementing plans to address these. It runs regular events aligned to topical themes alongside our Equality, Diversity & Inclusion Group, including external speakers. We will open relevant sessions to G-Cloud customers to influence wider wellbeing. We can also support customer wellbeing activities e.g. establishing a wellbeing team and champions, creating a calendar of topical events, or suggesting feedback channels.
Our wellbeing achievements were recognised by winning the Welsh 'Workplace Wellbeing' Award 2022. Additionally we achieved Silver 'Achieving Impact' in 2023 from our first participation in MIND's Workplace Wellbeing Index.
CMC has a very strong sense of community exemplified by our well-established Community of Practice. This thriving forum encourages staff to share their expertise and creative, innovative ideas in a safe, non-judgemental space. External speakers also join us regularly. This builds confidence which supports positive wellbeing, reinforced by coaching and mentoring. We support communities through charitable donations, fundraising events and direct action e.g. mentoring support for a local school competition.
We have established multiple successful Communities of Practice for our clients, and will gladly support G-Cloud customers to do so. We are also experienced in creating internal, integrated communities such as user networks, super user groups and change agent networks. Our approach is collaborative throughout, working closely with users and other stakeholders.
Pricing
- Price
- £400 to £1,300 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bids@consultcmc.com.
Tell them what format you need. It will help if you say what assistive technology you use.