IAME Ltd

Ping Identity Services

Advisory Services
Implementation Services
Standard technical support
24/7 full managed services of your Ping Identity stack

Features

• Implementation Services
• 24/7 Monitoring and Alerting
• Patching and Upgrade
• Application On-Boarding Factory
• System daily administration
• MI Reporting (KPI & KRI dashboard)
• Technical Support Level 1-3
• Advisory Services
• Roadmap Definition

Benefits

• Avoid Dysfunctional Turnover maintaining internal skillset
• Reduce Operational and Maintenance Costs
• Mitigate IT Risks through IAM Control excellence
• Improve Issue Resolution Speed

£40,000 a person a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.mornet@iamexpert.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

162688871748790

Contact

Anthony MORNET
07907499947
anthony.mornet@iamexpert.co.uk

Planning

• Planning service: Yes
• How the planning service works: Roadmap definition and Implementation plan with short iteration to reduce risk
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Ping Identity stack

Training

• Training service provided: Yes
• How the training service works: Ping Identity training
• Training is tied to specific services: Yes
• Services the training service works with: Ping Identity stack

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Migration services with pre-packaged implementation plan
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Ping Identity

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Pre-defined QA packages

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: - up to 5 minutes SLA - Guaranteed Response Time available for the level of service; - 24/7 - Upon Reception of an incident, our team will investigate and diagnose an issue or provide technical guidance if it is a simple request for information; - In addition to the technical support, the issue resolution package includes full resolution of the issues with potentially multiple solutions offered to our customer

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Up to 5 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: - From Silver, Gold to Platinum with option to taylor our support to customer's needs.; - Each customer is systematically assigned to an account manager

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 28/04/2022
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We have adopted a limited carbon emission with committed target over the coming years

Pricing

• Price: £40,000 a person a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.mornet@iamexpert.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.