CATER & CO. THE SOCIAL KINETIC LIMITED

Digital tools and cloud-based solutions

The Social Kinetic transforms public services and systems with human-centric, cloud-based and digital support solutions, co-designed with users to make positive change possible. We help our clients design, implement, and adopt cloud-based services and products to boost efficiencies, supercharge connectivity and transform organisations, using our bespoke design-thinking methodology Socialnomics.

Features

• Digital transformation and cloud-based tools and solution design
• Proprietary Human Factor data visualisation and mapping
• Strategy and Transformation: facilitation, support and counsel
• Design delivery of human-centred events, sprints and workshops
• Proprietary 3d Transformation cloud-based employee engagement app
• Design/co-production of technologies, services, systems and strategies
• Training and knowledge sharing
• Multi-method research including ethnography with complex and diverse audiences
• UX design, personas, journey mapping, testing and prototyping
• Human Factor, design thinking and behaviour change approach enabling transformation

Benefits

• Successful implementation and service optimisation.
• Faster adoption of digital systems, through collaboration and co-creation approach.
• Increased staff morale, productivity, retention and wellbeing.
• Combines leadership, insight and operational data tailored to user needs.
• A holistic and whole-world perspective to build inclusive digital solutions.
• Unlocks collective wisdom to enhance innovation potential.
• Rapid identification of challenges, opportunities and gaps across eco-systems.
• High levels of staff engagement and insight.
• Creates collaborations and improved services across teams, organisations and systems
• Alleviates the pressure from teams through a partnership delivery model.

£600.00 to £1,750.00 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at grace@thesocialkinetic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

163064610593552

Contact

Grace Doherty
02033971141
grace@thesocialkinetic.com

Planning

• Planning service: Yes
• How the planning service works: We help our clients design, implement, and adopt cloud-based services, products and tools to boost efficiencies, supercharge connectivity, collaboration and transformation by considering the user journey and needs throughout the process, of working ‘with them’. The 6 phases of our proprietary Socialnomics framework guides the process:; ; 1. Empathise; 2. Define; 3. Ideate; 4. Prototype; 5. Test; 6. Plan
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: The Social Kinetic provide training on how to design and develop systems. This is subject to the needs of the client and can include but is not limited to UX journey mapping and personas and building UX design blueprint for change.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times will be dependent on the issue reported:; ; 1. The problem is totally preventing a significant group of users from performing a business-critical function - 1 hour; 2. The problem is totally preventing an individual user from performing a business-critical function, or severely restricting the effectiveness of a significant group of users - 4 hours; 3. The problem is reducing the efficiency of a user or group of users but who can continue by the use of a workaround - 24 hours; 4. The problem is causing a minor business impact - 48 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: All service levels are agreed on a contract-by-contract basis. If required, a formal SLA will be issued. We provide support and management between 9am and 5.30pm, Monday to Friday (excluding bank holidays). We will always work to resolve problems as quickly as possible. The level of severity will be flagged in a response email and the client will have the opportunity to discuss this if they feel it should be addressed sooner. We have a technical team which will provide on-going technical support in accordance with the terms and conditions set out in the terms and conditions with the Client. The Social Kinetic is fully compliant with GDPR. We respond to breaches of security in accordance with our cyber essential policies and will provide timely reporting of any data security breaches.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  1. The Social Kinetic supports organisations and businesses to manage and recover from the impacts of Covid-19, including where new ways of working are needed to deliver services. The Social Kinetic improves workplace conditions, using innovative tools such as 3d that support the Covid-19 recovery effort including effective remote working.
• Tackling economic inequality:

  Tackling economic inequality

  1. The Social Kinetic supports innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services.; 2. The Social Kinetic supports the development of scalable and future-proofed new methods to modernise delivery and increase productivity.; 3. The Social Kinetic takes action to identify and manage cyber security risks in the delivery of the contracts including the supply chain.; 4. The Social Kinetic influences staff, suppliers and communities through the delivery of the contract to support resilience and capacity in the supply chain through tools such as 3d.
• Equal opportunity:

  Equal opportunity

  Approaches and methodologies adopted by the Social Kinetic are inclusive and are designed to engage the most diverse stakeholders, recognising that different people have different needs, and levels of comfort using technology, language and literacy. We use a full spectrum of accessible cloud-based tools and methodologies such as 3d which cover the needs of all protected characteristics.
• Wellbeing:

  Wellbeing

  The Social Kinetic takes action to support staff health and wellbeing, including mental health in the workforce, using tools such as 3d. 3d influences staff, suppliers and communities through the delivery of the; contract to support health and wellbeing, including and mental health.

Pricing

• Price: £600.00 to £1,750.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at grace@thesocialkinetic.com. Tell them what format you need. It will help if you say what assistive technology you use.