UrbanTide Limited

uSmart

uSmart, making a sustainable world with AI.

uSmart integrates and manages ANY data from ANY source, including real-time data. Transforms your data with AI to build actionable insights. Unlocks your siloed data with advanced data sharing, API curation and open data publication. Customisable data visualisation designed to build smarter communities.

Features

• uSmart unlocks, integrates and manages ANY data from ANY source
• Customisable data integrations and data standardisation pipelines
• Utilises AI with our growing AI Portfolio
• Data-as-a-Service to develop unique AI insights
• Secure data sharing, including Closed, Shared and Open data publication
• Automatically generates real-time APIs with controlled data access
• Real-time data visualisations and customisable dashboards
• Real-time AI insights on service performance
• Generative AI and Natural Language Processing for data interrogation
• Generative AI to create insight based on data (graphs, etc).

Benefits

• Integrates and configures data from enterprise and real-time systems
• Data ingestion from real-time, bulk and historic data sources
• Systematically improve dataset accuracy and standardisation with customisable data pipelines
• AI combines cross-sector data and unlocks real-time insights
• Enables secure data sharing and data reuse to unlock collaboration
• User and dataset management with customisable access, tracking and monitoring
• Enhances transparency with real-time insight on service performance
• Generative AI enables quick understanding of data held

£2,000 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.revill@urbantide.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

163599121170562

Contact

Steven Revill
07921912422
steven.revill@urbantide.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No there are no constraints
• System requirements: Accessible via web browsers (all standard ones, Chrome, IE, etc)

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Critical - 1 business hour; Urgent - 1/2 business day; Medium - 1 business day; Informational - 2 business days; ; Therefore response times are different at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: A technical account manager is provided for every customer. The technical account manager engages with the cloud support engineer to rectify any issues. ; ; We have no additional costing for different support levels at present. Our support level is the same albeit the Service Level Agreement specifies the different speed of response for each type.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have user documentation available here https://urbantide.atlassian.net/wiki/spaces/US/overview which provides training for all services and functionality. ; ; However, we normally undertake some user training either onsite, online or a mix of both as required by the customer. This continues throughout the contract as new users join or features are released.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Bulk extraction of metadata can be provided alongside the datasets which are all available as standard. ; ; We also have a full json dcat end point which enables harvesting of the metadata and data in various formats.
• End-of-contract process: There are no additional costs. ; ; We support the user in ensuring access to the relevant metadata files and data files. Only once this has occurred will we switch off the service. ; ; Exit interview to determine why the customer no longer requires our product.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The primary difference is how is the view on screen as we have designed for the services to be reactive to the screen size. There is no difference to functionality.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web based interface
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We have tested using the WCAG compliance checker
• API: No
• Customisation available: Yes
• Description of customisation: Provision of organisation information; Provision of organisational specific data for retraining or supervised learning; Creation of specific visualisations

Scaling

• Independence of resources: Normal usage patterns for user numbers and data upload/ downloads are managed through autoscalable microservices which are already designed into the system. ; ; uSmart's primary demand pinchpoint is our data query layer. Here we have the ability to scale the demand by increasing the cloud resources available though on click deployment to increase the speed systematically. This speeds up the service to users, albeit users are never not served, it can just take time.

Analytics

• Service usage metrics: Yes
• Metrics types: The number of active users.; The number of API requests. ; The number of dataset requests.; Uptime is also constantly monitored and available through uptime.robot
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: By logging in and selecting the download function or via the API interface for each dataset.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Json
  • Geojson
  • Xml
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Json
  • Geojson
  • Xml
  • Pdf
  • Rdf
  • Dmp

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: USmart has availability guarantee of 99.9%. ; ; Refunding has never been required as service level guarantees have always been extended. ; ; We don't have a set refund policy but have signed up to customer defined refund levels in previous/ existing Contracts and are happy to do the same in future.
• Approach to resilience: We are happy to make this available on request.
• Outage reporting: A public dashboard - uptime robot is provided. ; ; We also send emails to users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: 2FA is available for customers who determine they wish to use it. This can also be controlled at a user type level so the customer can decide if it is implemented for admin and/ or tiers below admin. ; ; Admin functionality is restricted to admin users anyway by design of the system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: 05/06/2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: It is aligned with ISO/IEC27001 and we also maintain Cyber Security Plus Certification.
• Information security policies and processes: Cyber Security Plus Certified and we also have a Cyber Security Policy and a Quality Management Statement both of which have been checked and accepted by UK Public Sector bodies for their procurements.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Unit testing and frequent review between the Management Team and the Technical Team.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All of our services are hosted within Amazon Web Services and we action any advice provided by AWS. ; We deploy patches within the two week sprint period and instantly when they are noted as urgent. ; In addition to AWS advice we also action alerts provided through the Frameworks we are part of including for example Crown Commercial Services RM6094 and RM6200.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our approach combines our own monitoring, that of our cloud service provider AWS and any identified issues through our knowledge and network alerts including existing Crown Commercial Services Frameworks (e.g. RM6094 and RM6200). ; ; - AWS make us aware of any potential comprises; - When made aware we review and implement urgent changes as quickly as possible reapplying resources to solve the problem or include it within the next sprint. ; - Our own monitoring includes internal log management dashboards for identifying security events.
• Incident management type: Supplier-defined controls
• Incident management approach: Aligned with ISO/IEC 27035-2:2016 our approach includes both Plan and Prepare and Lessons Learned.; ; Specifically this is covered within our Continuous Improvement Policy which incorporates incident management which states that:; - information security incident management is recognised by management;; - we manage these risks and have an incident management plan in the event of incidents; - we have clear responsibilities for tackling incidents dependant on the type and this is shared across the organisation; - provision of incident reports to customers when it impacts them; - learning from incidents to reduce re-occurance.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  uSmart plays a crucial role in combating climate change and delivering environmental benefits by offering a comprehensive suite of features tailored towards cross-sector data management and analysis. With its ability to unlock, integrate, and manage data from any source, uSmart enables organisations to gather valuable insights into environmental performance and monitor progress to sustainability objectives. By utilising advanced AI, uSmart provides real-time insights and data interrogation capabilities, empowering users to uncover trends and make informed decisions to reduce greenhouse gas emissions and enhance solutions to tackle climate change. Additionally, uSmart promotes collaboration and transparency through secure data sharing and customisable access controls, facilitating collective efforts towards environmental protection and improvement.

  Tackling economic inequality

  uSmart significantly contributes to tackling economic inequality by supporting economic growth and business creation through its innovative features. By unlocking, integrating, and managing data from any source, uSmart enables organisations to harness valuable insights that drive economic development. ; Additionally, uSmart supports employment and skills opportunities in high-growth sectors by providing real-time insights and data interrogation capabilities, empowering individuals to develop skills relevant to emerging industries. ; Furthermore, uSmart promotes innovation and disruptive technologies by facilitating the development of lower-cost, higher-quality goods and services through AI-driven insights and data-driven decision-making. By promoting collaboration through secure data sharing and customizable access controls, uSmart fosters collective efforts to modernise delivery methods, increase productivity, and create scalable, future-proof solutions for economic growth.

Pricing

• Price: £2,000 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.revill@urbantide.com. Tell them what format you need. It will help if you say what assistive technology you use.