TELANA LIMITED

Google Cloud Platform (GCP) Support Services

Ancoris’ Google Cloud Platform support service is designed to provide a single point of contact for Ancoris customers to raise and progress questions and support requests with the Google Cloud platform.

The service provides customers with direct access to our GCP specialists in person, on the phone and via email.

Features

• Essential Support - telephone and email support for technical issues
• Enterprise Support - assisting your organisation's digital transformation
• Operational and Service reviews
• Assist you in making the most of your GCP environment
• Advice on adoption of third party applications
• Inbuilt consultancy days an attractive discounted price
• Product "packs" focus support on the GCP services you use

Benefits

• Fast 7x24 hour access to technical GCP experts
• Less resolution effort and problem duration for your staff
• Make the most of new features provided in GCP
• Consultancy from Google experts
• Information regarding Google roadmap and features
• Ancoris "premier partner" support leveraging Google support when needed
• Optimised packages focus on just the services you use

£800 to £2,000 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ancoris.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

163643538663564

Contact

Andre Azevedo | Jen Holroyd | Sean McAndrew
+44 (0) 3452626747
gcloud@ancoris.com

Planning

• Planning service: Yes
• How the planning service works: Please see our related offerings in the "Support" section - "Google Workspace and chrome - migration and deployment services"; "Google Maps API consulting services"; Google Cloud Migration and Deployment Services"; ; These deliver a detailed methodology of discovery and planning following best practice from Google, leading to a joint project plan with design, migration and deployment actions timelined.; Governance, technical and user changement activities all identified and managed to conclusion
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Google Workspace
  • Chrome
  • Google Maps
  • Google Cloud Platform

Training

• Training service provided: Yes
• How the training service works: See our "Google workspace Training and Change management" and "Change Management - Transformation Workshop" services
• Training is tied to specific services: Yes
• Services the training service works with:
  • Google Workspace
  • Google Cloud Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Provision of tailored specialist services from highly trained staff according to best practice from Google
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Google Workspace
  • Maps
  • Google Cloud Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Provision of tailored specialist services from highly trained staff according to best practice from Google

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: See - Google Workspace Support Services; Chrome Support Services; Google MAPS API Support services

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: See our entry in "Google Workspace Support services" in the support section
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: See our other entries in the "Support" section - Ancoris Google Workspace Support Services; Ancoris Google Chrome Support Services, Ancoris Google MAPS API Support Services

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google and vendors who deliver services on the Google platform

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 26/01/2024
• What the ISO/IEC 27001 doesn’t cover: Any service not listed on the ISO certificate is not covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  We help organisations reduce their carbon footprint by migrating to the cloud. Depending on where you run your systems today, you can reduce up to 80% of your carbon emissions by moving to the Cloud. In fact, we have created a service called GreenLab, which helps organisations discover their current infrastructure, map out their footprint and build a business case which adds sustainability to the migration plan. This is one of the reasons why we partner with Google Cloud, which is widely recognised as the "cleanest cloud". In 2007, Google was the first major company to commit to and achieve carbon neutrality. Since 2017 Google matched 100% of electricity consumption to neutralize all of their operational emissions since their founding. And are aiming higher - to run on carbon-free energy, 24/7, at all of their data centers by 2030.

  Equal opportunity

  Ancoris is proud to be an equal opportunities employer. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, veteran status, or any other applicable legally protected characteristics. But we go beyond that. For example, we partner with Generation, a charity which helps candidates from all different backgrounds to get into technology through training and subsequent placement with tech companies. We continuously work on improving our recruitment processes and employer value proposition to ensure we are able to both attract and retain the most diverse pool of talent. We are also committed to promoting talent from within, which enables our diverse employee base to continually develop and rise to the top of the organisation.

Pricing

• Price: £800 to £2,000 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ancoris.com. Tell them what format you need. It will help if you say what assistive technology you use.