MEDIAWORKS UK LIMITED

Dashboarding and Analytics

Our service is a software as a service analytics and reporting platform delivering secure, web-based dashboards and BI reporting. It integrates with common data and marketing sources, automates data refresh and enables users to visualise performance, identify trends and produce consistent insights without managing infrastructure through a browser interface securely.

Features

• Real time reporting
• Dashboard creation
• Web analytics

Benefits

• offers solution to have relevant data in one place

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@mediaworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

163671052821275

Contact

Mark Rutherford
0330 108 4263
bidteam@mediaworks.co.uk

About the service

• Service categories:
  • Application Development and Deployment
    • Analytics and business intelligence
      • Business Intelligence
        • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our service extends existing analytics and marketing software such as Google Analytics, advertising platforms, CRM systems and email or social marketing tools. It connects to these services to aggregate and visualise their data in a single BI dashboard, enhancing insight, reporting consistency and performance monitoring without replacing the original software.
• Cloud deployment model: Public cloud
• Service constraints: The service is delivered as a hosted SaaS and requires access via a modern, supported web browser and an internet connection. Planned maintenance may be carried out outside of core business hours and users will be notified in advance. Some features depend on the availability and permissions of third-party data sources, which may affect data refresh timing or completeness.
• System requirements:
  • Modern web browser supporting HTML5, JavaScript and secure HTTPS connections.
  • Reliable internet connection sufficient for dashboard access and data refresh.
  • User account with role-based access permissions provided by service platform.
  • Supported third-party data source accounts with appropriate read permissions enabled.
  • Screen resolution suitable for viewing dashboards and reports clearly online.
  • Email access for service notifications, alerts and account management purposes.

User support

• Email or online ticketing support: Yes
• Support response times: We respond to support queries during UK business hours, Monday to Friday, with an initial response typically provided within one business day. Critical service issues are prioritised and acknowledged more quickly. At weekends and on UK public holidays, support is limited to monitoring and urgent incident response, with non-critical queries handled on the next working day. Users can view, track and update the status of their support tickets through the online support portal, ensuring visibility and clear communication throughout resolution.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: We provide a standard support level included within the service subscription, offering email and online ticketing support during UK business hours. This includes issue logging, fault diagnosis, incident management and guidance on using dashboards, reports and integrations. Response times are prioritised based on issue severity and service impact.; ; An enhanced support level is available at an additional cost, providing faster response times for critical issues, extended support hours and proactive service monitoring. This level is suitable for buyers with higher availability or reporting requirements.; ; For customers on the enhanced support level, a named technical account contact is provided to act as a single point of coordination for support queries, service updates and planned changes. This role focuses on service oversight, usage optimisation and escalation management rather than bespoke development or infrastructure support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users start using the service through online onboarding resources designed to support quick and effective adoption. This includes user documentation, setup guides and in-application help covering dashboard creation, data connections and reporting features. Online training materials and walkthroughs are provided to support different user roles. Additional guidance is available through email and online ticketing support during onboarding, ensuring users can ask questions and resolve issues without requiring onsite training.
• Service documentation: Yes
• Documentation formats: HTML
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: At the end of the contract, users can extract their data directly through the service interface or via the API. Data can be exported in commonly used, open formats such as CSV or JSON, including underlying datasets, reports and dashboard outputs. Buyers are given sufficient notice before contract end to complete data extraction, after which access to the service is withdrawn in line with agreed data retention and deletion policies.
• End-of-contract process: At the end of the contract, access to the service is maintained for an agreed notice period to allow users to export their data using the service interface or API. This includes access to dashboards, reports and underlying datasets for extraction in standard formats. After this period, service access is disabled and customer data is securely deleted in line with documented data retention and deletion policies.; ; The contract price includes use of the software service, standard support, access to documentation and the ability to extract data at contract end. No additional cost applies for standard data export. Any optional enhanced support or extended access beyond the agreed contract end date would be subject to additional charges if requested by the buyer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service provides access to the same dashboards and reports as the desktop version, using a responsive layout optimised for smaller screens. On mobile devices, complex dashboards may be displayed in a simplified or stacked format and some advanced configuration or editing features are limited, with full creation and administration functions primarily available on desktop browsers.
• Service interface: Yes
• Description of service interface: The service interface is a secure, web-based dashboard accessed through a standard browser. It provides role-based access to interactive dashboards, reports and data visualisations, with clear navigation and configurable views. Users can filter data, export reports and manage alerts through the interface, while administrators can control user access, data connections and reporting settings from a central management area.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have tested the service interface using a range of common assistive technologies to validate accessibility and usability. This includes screen reader testing with tools such as NVDA and VoiceOver to ensure content is announced correctly, navigation order is logical and interactive elements are accessible. We have also carried out keyboard-only navigation testing to confirm that all core functionality can be accessed without a mouse.; ; Colour contrast and text resizing have been reviewed to support users with visual impairments and testing has been undertaken at different zoom levels to ensure layouts remain usable. Feedback from users who rely on assistive technology has been used to refine navigation, labelling and focus handling. Accessibility testing is repeated following significant interface updates to ensure continued alignment with WCAG 2.2 AA requirements.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The service provides a secure, REST-based API that allows users to integrate the platform with existing systems and automate common tasks. Using the API, users can programmatically create and manage data connections, trigger data refreshes, retrieve reporting outputs and manage user access within defined roles and permissions. This enables initial service setup, ongoing configuration and integration with other reporting or monitoring tools.; ; Users can also make updates through the API, such as modifying data source parameters, scheduling refreshes and managing access tokens. However, the API does not allow changes to core platform configuration, system-level settings or underlying infrastructure, as these are managed by the service to ensure consistency, security and performance. Some advanced visual configuration and dashboard design features are only available through the web interface.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the service by configuring dashboards, reports and data views to meet their reporting needs. This includes selecting data sources, defining metrics and dimensions, applying filters and setting visual layouts and refresh schedules. Alerts and automated report delivery can also be configured.; ; Customisation is carried out through the web-based service interface using built-in configuration tools, with some configuration options also available via the API for automation. No code changes or bespoke development are required.; ; Customisation permissions are controlled through role-based access. Standard users can personalise their own views and filters, while administrators can manage shared dashboards, data connections, user roles and access permissions. This ensures flexibility for buyers while maintaining governance and security.

Scaling

• Independence of resources: The service is delivered using a multi-tenant architecture with logical separation of customer data and workloads. Usage controls and capacity management are applied to prevent excessive activity by one user from impacting others. The platform is monitored continuously and scales to meet demand, with performance thresholds and alerting in place to maintain consistent service levels for all customers.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides usage metrics showing user activity and adoption across the platform. This includes the number of active users, dashboard and report usage, data refresh activity and API usage volumes. Administrators can view metrics on login frequency, report access and scheduled report delivery to understand engagement and identify trends. These metrics help buyers monitor service usage, support capacity planning and demonstrate value from the reporting platform.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users export their data through self-service tools within the web-based service interface or by using the API. Data can be downloaded directly from dashboards and reports or retrieved programmatically, using standard, open formats such as CSV or JSON to support reuse and migration to other systems.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee a minimum monthly service availability of 99.9 percent, measured across the core service interface and API, excluding scheduled maintenance. Availability is calculated on a calendar month basis and relates to the ability of users to access dashboards, reports and data services.; ; If availability falls below the guaranteed level, buyers are eligible for service credits applied to their next billing period. The value of the credit is based on the level of service disruption experienced during the affected month. Planned maintenance is carried out outside core business hours where possible and is communicated in advance, and does not count towards availability calculations.
• Approach to resilience: The service is designed with resilience built into both the application and hosting layers. It is hosted on a major cloud provider that uses resilient datacentre facilities with redundant power, cooling and network connectivity. Data is stored on highly available storage services with built-in redundancy to protect against hardware failure.; ; At the application level, the service uses fault-tolerant components and automated monitoring to detect and respond to issues quickly. Health checks and alerting are in place to support rapid incident response and recovery. Regular backups are taken to protect customer data and support restoration if required. Further detail on the hosting and resilience architecture can be provided to buyers on request.
• Outage reporting: We report service outages through a combination of proactive notifications and self-service information. During a service incident, affected users are notified by email with details of the issue, expected impact and progress updates. Updates are provided as the incident is investigated and resolved.; ; A service status dashboard is available to show current and recent service availability, including any active incidents or planned maintenance. This allows users to check service status at any time without contacting support. Where applicable, availability and incident information can also be accessed through the service interface, ensuring buyers have clear and timely visibility of outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and authenticated user accounts. Administrative functions are limited to authorised users with appropriate roles and permissions. Multi-factor authentication is enforced for privileged access. Support access is controlled through named user accounts and verified requests, with actions logged for audit purposes. Regular access reviews are carried out to ensure permissions remain appropriate and aligned with user responsibilities.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate a formal information security management framework aligned with ISO/IEC 27001. This includes documented policies covering areas such as access control, data protection, incident management, vulnerability management and secure development. Policies are approved at board level, with overall accountability for information security held by a named senior executive.; ; Day-to-day responsibility for implementing and maintaining security controls sits with the security and operations teams, who report regularly on security posture, incidents and risks. Compliance with policies is enforced through defined procedures, technical controls and regular reviews. Staff receive security awareness training appropriate to their role and are required to follow documented processes. Internal audits and management reviews are used to monitor adherence and drive continuous improvement across the service.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Service components are tracked through their lifecycle using controlled configuration management and version control processes. Changes are logged, reviewed and approved before implementation, with clear ownership and audit trails. All changes are assessed for potential security and service impact, including risk to data confidentiality, integrity and availability. Testing is carried out prior to release and changes are deployed in a controlled manner, with monitoring in place to detect and respond to issues.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We assess potential threats through continuous vulnerability scanning, regular penetration testing and security reviews. Identified vulnerabilities are risk assessed based on severity and impact, with remediation prioritised accordingly. Security patches are deployed promptly, with critical fixes applied as soon as practicable and lower-risk updates scheduled through controlled change processes. Threat intelligence is sourced from cloud provider advisories, software vendors, recognised security bodies and industry feeds, ensuring emerging risks are identified and addressed in a timely manner.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use continuous monitoring and logging to identify potential security compromises, including unusual access patterns, system alerts and service anomalies. Automated alerts are generated for suspected incidents and reviewed by the security team. When a potential compromise is identified, incident response procedures are followed to investigate, contain and remediate the issue. Response times are prioritised based on severity, with critical incidents acted on immediately and escalated through defined on-call and management processes.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: We have documented incident management processes covering common events such as service outages, security incidents and data issues. Users can report incidents through the online support portal or by email. Incidents are logged, assessed and prioritised based on impact and severity. During an incident, users receive status updates and, following resolution, a summary of the incident and actions taken is provided where appropriate.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: E102a127-5478-48d2-8d59-6465deb646d5
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@mediaworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.