ADVISED SOLUTIONS

Managed Services for Oracle Fusion Cloud ERP, HCM, SCM and CX

With our Managed Services for Oracle Fusion Cloud, we build on your Oracle investment to deliver proactive, ITIL‑aligned support across ERP, HCM, SCM, and CX, ensuring stability, optimisation, and continuous improvement. From monitoring and maintenance to innovation, our team provides the expertise and agility to keep your business running seamlessly.

Features

• End-to-end Oracle Cloud support across ERP, HCM, SCM, and CX
• Certified Oracle experts ensuring quality service delivery
• Continuous improvement for lasting cloud performance gains
• Technical support for Analytics, AI, Integrations and PaaS extensions
• Enhancement identification driving adoption and business value
• Environment management guidance for stable cloud operations
• Testing support for seamless quarterly releases using proven Automation tools
• Knowledge transfer to build client self-sufficiency
• Flexible support agreements tailored to business needs
• Maximised ROI through enhancement and optimisation initiatives

Benefits

• Access certified Oracle specialists for trusted, responsive support
• Reduce business risk through proven service expertise
• Complete, end-to-end support ensuring consistent quality
• Apply global best practices from leading engagements
• Drive value and excellence across every interaction
• Allow teams to focus on core business priorities
• Smooth transition and planning with minimal disruption
• Gain insights from experienced industry consultants
• Empower internal teams through continuous enablement
• Enhance user experience, adoption, and efficiency

• Education pricing available

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@advisedsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

163912660761034

Contact

Tobi Yinusa
07961217864
support@advisedsolutions.co.uk

About the service

• Service categories:
  • Cloud Support Services
    • Ongoing Support
      • Product support capabilities
        • Product support capabilities

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes
• Support response times: We respond promptly to client inquiries, aiming for an initial response within an hour. Our support extends beyond typical working hours, including weekends and bank holidays as per client agreement. Resolutions are delivered within predefined Service Level Agreements (SLAs), ensuring timely and effective solutions to our clients' business intelligence needs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: No
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Support levels: We offer multiple support levels tailored to varying client needs. Our support tiers encompass Basic, Standard, and Premium levels, each offering distinct levels of service, availability, and response times. Costs are contingent upon the selected support tier, with higher tiers offering enhanced availability and expedited response and resolution times.; ; Basic support provides standard assistance during regular working hours, while Standard support extends coverage to weekends and holidays with faster response times. Premium support ensures round-the-clock availability and the quickest response and resolution times.; ; In addition to tiered support, we assign a dedicated Technical Account Manager (TAM). Your TAM serves as a single point of contact, intimately familiar with your business requirements and infrastructure. They proactively address issues, coordinate support resources, and provide strategic guidance to optimise your Oracle cloud applications' performance and utilisation. This personalised attention ensures seamless operations and maximises the value derived from your investment in our services.

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: Yes

Government Digital and Data Roles

Data roles

Analytics engineer

Role level	UK Rate	Offshore Rate
Analytics engineer	£525.00
Senior analytics engineer	£575.00
Lead analytics engineer	£675.00
Head of analytics engineering	£775.00

Data analyst

Role level	UK Rate	Offshore Rate
Data analyst	£450.00
Senior data analyst	£500.00
Principal data analyst	£575.00

Data engineer

Role level	UK Rate	Offshore Rate
Data engineer	£550.00
Senior data engineer	£650.00
Lead data engineer	£775.00
Head of data engineering	£900.00

IT operations roles

Application operations engineer

Role level	UK Rate	Offshore Rate
Application operations engineer	£525.00
Senior application operations engineer	£575.00
Lead application operations engineer	£650.00
Principal application operations engineer	£725.00

Product and delivery roles

Product manager

Role level	UK Rate	Offshore Rate
Product manager	£525.00
Senior product manager	£575.00
Lead product manager	£675.00
Head of product	£775.00

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Be77630e-91af-4824-85f5-957133a4d4c8
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@advisedsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.