DEBIT FINANCE COLLECTIONS PLC

Legend - Leisure Management Software

Our leading, easy-to-use leisure management software helps leisure trusts, local authorities, and sports clubs attract and retain customers, cut admin work, and deliver outstanding experiences. Features include self-service, booking and scheduling, access control, embedded payments, reporting, member management, and automated marketing. Everything needed for leisure management in one cloud-native platform.

Features

• Fully managed SaaS solution
• Fully hosted service
• Disaster recovery and backup as standard
• Fully responsive online member portal
• Built-in KPI dashboards and Business Intelligence (Reporting)
• Extended support with remote access to system
• Open architecture with full access to API library
• Integrated DD solution with realtime updates
• Software upgrades every 4-5 weeks
• Self-Service capabilities including online and mobile platforms

Benefits

• Configure multiple sites from within the one database
• Reduce third party integrations with single solution
• All users have access to the support desk
• Schedule reports to be produced and sent via email
• Automate customer journey marketing campaigns
• Track company progress with dashboards and targets
• Reduce front desk staff pressure with Self-Service software
• Members manage their own account through online portal
• Optional inbound membership management service
• Access to end-to-end service for revenue collection with contact centre

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@xplortechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

164089472205548

Contact

Melissa Thirtle
02038 301 400
bids@xplortechnologies.com

About the service

• Service categories:
  • Applications
    • Customer relationship management
      • Marketing campaign management
        • Marketing campaign management
      • Digital commerce
        • Digital commerce
      • Sales force productivity and management
        • Sales force productivity and management
      • Customer service
        • Customer service
      • Contact centre
        • Contact centre
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No, all maintenance is conducted with no downtime experienced
• System requirements:
  • All Windows operating systems that are in main-stream support
  • Browser: must support TLS 1.2 and above
  • Processor: Pentium 2 upwards
  • RAM: 256 MB
  • Hard Disk: 500 MB of available space is required
  • Display: 1024 X 768 high colour, 32 bit or higher
  • Tablets for use with the Program Registration need Android OS
  • IE 11.0+; Latest versions of Edge, Chrome, Firefox, Safari
  • Internet connection with minimum download speed of 100mbps

User support

• Email or online ticketing support: Yes
• Support response times: Incidents are acknowledged depending on their Priority, as detailed below:; Priority 1 = 1 business hour; Priority 2 = 3 business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide all staff users with access to:; 1. Support portal 24 hours a day 7 days a week where users can raise and monitor tickets.; 2. A staffed help desk 7 days a week.; 3. Legend Bytes which provides online documentation repository for all Legend modules. Legend Bytes supports a 'fuzzy search' to enable customers to be directed to the exact documentation they require.; The support service is included free of charge with the Core licence fee.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Legend has adopted the internationally recognised project methodology of PRINCE2 for delivering projects in partnership with our clients. Legend conducts training onsite with you in groups of up to 15. The training is split into specific categories and is tailored to meet your business needs. As standard Legend will conduct Front of House, Back of House and Super User training and all training sessions are supported with documentation. If you select added value modules then additional training is required to ensure your staff are fully trained in the specialised modules.; Legend also has the option to provide online training which can be used for initial set up or ongoing training for new starters. You will be given a project manager throughout the implementation and a project tracker which is managed by Project Managers from both teams to ensure the project is delivered on time and implemented exactly how you require.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Monday.com and email
• End-of-contract data extraction: Data is readily available for extraction by using the Legend Reporting tools. The format of the extract will be CSV. Where specialist intervention is required from Legend, you should expect to pay the full daily rate. Legend will always work to minimise the likelihood of this additional cost being incurred.
• End-of-contract process: Legend shall:; a) return all Customer Data held by the Supplier to the Customer within thirty (30) days of termination in an industry standard format and on an industry standard media, or as otherwise mutually agreed;; b) destroy or delete any copies of the Customer Data on the earlier of: (i) ninety (90) days from the date of termination and (ii) fifteen (15) days of the request of the Customer, and provide; and; c) upon written request of the Customer, execute and deliver to the Customer a certification that all Confidential Information of the Customer including all Customer Data, has either been returned, deleted or destroyed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All of Legend's web modules are fully responsive and therefore no difference between mobile and desktop service.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Legend has an open architecture and also has a fully documented API library to enable customers to have secure integrations with 3rd party systems. Being an open system, Legend supports numerous 3rd party integrations with a growing list. Examples include Brief Your Market, Cap2, Dotmailer, Nortech Controls, Retention Management, Technogym MyWellness, TRP, VeriFone, 4Global, TRP and Savvy Gift Card.; ; Public API; Provides public data, such as publicly available timetables. This conforms to OpenAPI.; The OpenAPI specification is here: https://publicapi-uk01.legendonlineservices.co.uk/swagger/; ; Customer API; Provides sensitive functionality and data, such as joining a member. This does not conform to OpenAPI, but is RESTful.; The documentation can be found here: https://api.legendonlineservices.co.uk/Help; ; Our integration options currently include the following:; ; RESTful APIs; Retrieving prices, timetables, member information and supporting data; Creating members, account-holders and prospects; SOAP based APIs (these are being deprecated in favour of RESTful services); Creating accounts; Discovering pricing; Polling for changes; Other Integration Options; Timed export of reports in various formats to SFTP, email or shared Legend folders; Synchronisation service to export data to SOAP or RESTful services on internal changes; Interface points for querying external systems for account synchronisation, payment card updates and other data from point of sale.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Legend, a user-friendly system for managing large multi-facility, multi-site organizations, offers intuitive configuration options. It allows centralized changes at the enterprise, regional, or site level. The booking module enables authorized users to create activities, assign resources, and set prices. Legend streamlines workflows across sites, making it easy to edit locations and activities. Detailed pricing structures for members and non-members are also part of the system. Additionally, Legend provides a time-saving bulk import feature for quick additions to the booking timetable.; The first part of the implementation is understanding your business requirements, how you want the system work and planning in key milestones for the project. Your team will work alongside our experienced implementation team in a series of configuration workshops to customise the system, add resources, locations, inventory items, memberships and agreements to ensure that from the first day, all bookable resources are available on all platforms (Front of House, Online, and Native App).

Scaling

• Independence of resources: We ensure users aren’t affected by demand from others by leveraging Microsoft Azure’s high‑availability, resilient cloud infrastructure. Azure provides built‑in redundancy, fault isolation, and documented SLAs for power, cooling, and network connectivity, which maintains stable performance even during high demand. Its geographically resilient data centres, automated failover, and regularly tested business continuity and disaster recovery capabilities further protect service availability.; Legend adds workload‑level availability and recovery controls within Azure, including backup, recovery procedures, monitoring, and incident response processes. Together, these ensure services remain scalable, resilient, and restorable within agreed recovery objectives.

Analytics

• Service usage metrics: Yes
• Metrics types: Logins over time and data volumes are provided through real-time dashboards and regular reports.; Legend also provides customers with monthly dashboards keeping them updated with the amount of support tickets that have been raised, investigated and closed. The dashboards allow customers to see detail on how the tickets were closed and by which department.; Legend also supplies a customer scoresheet which shows the spread of bookings I.e. online, self-service or in house. Legend also provides details on the amount of users, risk scores and financial income.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Physical Destruction / Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Legend provides full access to Legend reports where customers can extract all member data from the system and export in XLSX, CSV or PDF.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLSX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: More information is available on request.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: More information is available on request.

Availability and resilience

• Guaranteed availability: Our standard uptime target is 99.95%
• Approach to resilience: Available on request.
• Outage reporting: Outages are reported to our customers through incident notifications, via e-mail

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Users are initially authenticated within our Active Directory domain. Once successful at this stage, they must also authenticate against the Legend database. Their workstations must also be registered within the system otherwise, access will not be granted.; MFA is available as an optional service.
• Access restrictions in management interfaces and support channels: Management access is restricted to specific pre-authenticated users. Some areas are only accessible over a VPN (with IP based whitelisting) and other areas are only accessible through MFA (mobile token).
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: All management access requires usernames and passwords to gain initial access onto the system. For certain functions, this must take place over a dedicated VPN (with IP based termination). For sensitive areas of the system, users must also use MFA to gain access (second token is a mobile device).

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials; PCI-DSS
• Information security policies and processes: ISO27001/ISMS. The Management team reviews the ISMS quarterly looking closely at risk, new standards, incidents, audits and corrective actions seeking to continuously improve the system; All staff are given training on Information Security and the Legend ISMS as part of their induction process. Annual refreshers are conducted in the form of briefings and staff surveys to test understanding and awareness. Developers regularly hold briefing sessions on threats pertinent to coding and system administrators regularly review infrastructure threats. Management periodically tackle scenarios to role-play situations and ensure preparedness to respond swiftly in event of an incident.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: As part of our ISO27001 and ISMS procedures, a full change control process is followed for any change in components, services or configuration. This includes a full security assessment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Legend’s vulnerability management process combines continuous monitoring, structured assessment, and timely remediation. Threats are identified through IDS/IPS, anti‑malware alerts, quarterly vulnerability scans, ASV scans, and continuous assessment. Azure platform protections, including DDoS mitigation and Microsoft’s security intelligence, further strengthen detection. Vulnerabilities are prioritised using a risk‑based classification method considering damage, exploitability, reproducibility, users affected, and discoverability. All findings are logged in a central repository, triaged, and routed for remediation. Critical patches are applied within one week, while non‑critical patches are deployed at least every six months, following testing in a non‑live environment.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Legend identifies potential compromises through multiple independent security controls, including IDS/IPS, continuous vulnerability scanning, anti‑malware monitoring, penetration testing, and proactive threat‑intelligence monitoring. Suspicious events trigger an automated investigation process that analyses evidence and determines whether issues can be remediated automatically using predefined playbooks or require human intervention. Incidents needing manual action are escalated to a dedicated, multi‑region response team. Legend follows NIST‑aligned incident response processes with defined service level objectives to ensure timely investigation and rapid response to security incidents.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: Legend has a set SLA for support incidents covering system recovery. For Information Security incidents we follow our Incident Response Plan. This is backed up with a detailed Incident Response Process which forms part of our ISO27001 certified ISMS.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 12.5%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 30%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI
• ISO/IEC 27001 accreditation date: Tuesday 22 July 2025
• What the ISO/IEC 27001 doesn’t cover: A7.3 - A7.6
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: BSI
• ISO 9001 accreditation date: Saturday 13 January 2024
• What the ISO 9001 doesn’t cover: CONTROLS:; 7.1.5.2 ; ; PROCESSES:; Infrastructure Operations; HR; Marketing; Support; Account Management; Finance
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Cianaa Technologies
• PCI DSS accreditation date: Thursday 20 February 2025
• What the PCI DSS doesn’t cover: Legend does not store any card holder data (CHD), so any operation requiring storage/processing of CHD is outside PCI scope.
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: E27a604a-52fd-438b-91c6-78ddb50ee3dc
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@xplortechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.