EDISON365 LIMITED

edison365

Drive meaningful business transformation and value generation with edison365: a single Microsoft-integrated platform for strategic portfolio delivery, project execution, and resource optimization.

Empower global teams to prioritize, manage, and measure ROI across every initiative, turning data-driven decisions into tangible outcomes. One secure, easily-configurable system, with full access control.

Features

• End-to-end project and portfolio management with real-time visibility.
• Structured innovation and demand management to capture and prioritize ideas.
• Resource management tools to optimize allocation and workforce planning.
• Intuitive task management for planning, assigning, and tracking work.
• Benefits tracking to measure value and calculate initiative ROI.
• Configurable templates, forms, and approval stages to fit processes.
• Automated workflows to streamline governance, approvals, and decision-making.
• Secure central repository with role-based access control.
• Real-time reporting dashboards delivering data insights for leadership.
• Microsoft integrations including SSO, Teams, Azure AD, Power BI.

Benefits

• Gain full visibility and control of all projects and innovations.
• Access one accurate source for all project and resource data.
• Work securely in Microsoft ecosystem with single sign-on.
• Automate management reporting to eliminate manual effort and save time.
• Increase adoption using a modern, intuitive, user-friendly interface
• Track ROI and benefits to support strategic investment decisions.
• Manage full lifecycle from idea to delivery in one platform.
• Accelerate decision-making with real-time dashboards and actionable insights.
• Standardize processes while keeping flexibility for different business teams.
• Drive continuous improvement by learning from previous performance and outcomes.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@edison365.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

164639498090202

Contact

Ivan Lloyd
07710132013
hello@edison365.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Order management and orchestration
  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements: Microsoft Entra ID

User support

• Email or online ticketing support: Yes
• Support response times: Response times and additional details available at edison365 SLA - https://support.edison365.com/service-level-agreement
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Edison365 offers a structured range of support and customer success services designed to help organizations achieve maximum value from the platform. The foundation is our Basic Bug-Fix Support, which includes standard break-fix helpdesk services, SLA-based response times, a 99.99% monthly uptime target, and a one-hour initial response for Priority 1 issues. Building on this, the Pathfinder package provides guided customer-success and product-excellence clinics focused on strategy, process, and adoption best practices. From the Accelerator package onward, customers also receive e-credits, which can be used for tailored services such as training, reporting, configuration, or consulting. Accelerator adds hands-on support with configuration and deployment assistance, along with priority access to edison365 experts. For organizations seeking the most comprehensive partnership, the Genius package delivers full implementation guidance, up to six one-on-one clinics, and dedicated training on insights and performance reporting using Power BI. More details are available on the edison365 Customer Success Services page (https://edison365.com/customer-success-services/) , with pricing included in the attached documentation.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Edison365 supports users from the outset through a comprehensive Help Center and a highly responsive global support team operating across the US, Australia, Europe, and Asia. This ensures prompt assistance and continuous access to guidance. The Help Center includes extensive documentation such as tutorials, user guides, and FAQs, enabling users to quickly find answers and effectively navigate the platform.; ; For organisations seeking structured onboarding, edison365 offers tailored Implementation Packages. These one-time services are designed to accelerate adoption and ensure the platform is configured to each customer’s unique requirements. Our professional services team combines deep technical expertise with global innovation and portfolio management experience to guide administrators through configuration, onboarding, and best-practice utilisation of the system.; ; Customers can choose from three onboarding options: Guided Launch, providing supported self-service learning; Expert Configuration, offering a more in-depth, customised setup with enhanced reporting and configuration support; and Full-Scale Onboarding, delivering an end-to-end implementation managed entirely by edison365 specialists. Through this combination of resources and professional services, edison365 ensures every customer is equipped for a successful start.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Removal of edison365 is simple. Below is listed the approach to data retention, extraction and how to remove the application from your Entra ID tenant.; ; Retaining Your Data; ; Your data is retained for 30 days after the end of your contract to allow you to access any data you'd like to maintain after decommissioning the app; Use our API Portal to access any of the data you'd like to export from the app; ; Removing the App from your Azure Portal; ; Navigate to your Azure Entra ID portal. You will need admin access.; Click Enterprise Applications and select edison365; Click Properties in the navigation bar; Click Delete; Confirm Deletion
• End-of-contract process: There are no additional costs for decommissioning edison365 of extraction of data as long as carried out in line with the contract Terms and Conditions
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Edison365 is aligned to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.2 level AA. ; ; Keyboard-friendly interfaces.; Screen reader navigation.; Focus visibility.; Sufficient color contrasts in our Light and Dark themes.; Distinguishable font sizes.; As part of our ongoing process, we empower our employees to become accessibility champions, communicate with users with a wide range of abilities to receive and implement their feedback and integrate accessibility into regular development & design processes. Our first mission is to allow people with a wide range of abilities to consume content, easily navigate, and complete core workflows.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Testing has been conducted in line with industry standards
• API: Yes
• What users can and can't do using the API: API access is via Microsoft's Azure developer portal. Access is only granted to certain users provided by the customer.; ; edison365 offers a fully open CRUD API and once a user has access to the Developer Portal, access to data via the listed endpoints is unrestricted.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Edison365 is a no-code solution that offers exceptional flexibility in configuration, enabling organizations to tailor the platform precisely to their operational requirements. The system supports rapid adoption, requiring minimal training to implement adjustments.; ; Administrators can configure data-entry components such as fields, tables, and forms to ensure the application captures business-critical information. Workflows are fully customizable, allowing customers to embed their own processes and maintain consistent governance across all activities.; ; The platform also supports the creation of tailored templates, resource calendars, and resource types, providing full control over planning and resource management. Additionally, organizations can apply their own branding throughout the application, including customized email notifications, to deliver a cohesive and professional user experience.; ; Overall, edison365 enables customers to build a solution that reflects their unique needs while maintaining ease of use and operational efficiency.

Scaling

• Independence of resources: Edison365 is built to be fully scalable both across different customers and within a single organisation, ensuring it adapts to varying business unit and departmental demands without performance impact. The platform’s cloud-native architecture isolates resources so that one customer’s usage, or even one business unit’s heavy activity, does not affect another.; ; We guarantee consistent performance through multi-tenant isolation, elastic scaling, and automatic load balancing, ensuring that all users experience stable, high-quality service regardless of overall system demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics such as user log in and interaction, record history and changes, versioning and customization changes can be tracked and reported on via edison365's API.; ; Azure Web Services can also add additional datasets for user activities to supplement the data that can be extracted via the API
• Reporting types: API access
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Transparent data encryption (TDE); ; Transparent data encryption (TDE) encrypts SQL Server, Azure SQL Database, and Azure Synapse Analytics data files. This encryption is known as encrypting data at rest.; ; Encryption of a database file is done at the page level. The pages in an encrypted database are encrypted before they're written to disk and are decrypted when read into memory. TDE doesn't increase the size of the encrypted database.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data via the fully open CRUD API
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Standards. “Availability” means edison365 Availability as specified below. The Offerings shall perform in accordance with the following standards, subject to the availability of the underlying Microsoft platform:; ; Software Service monthly uptime; ; 99.99%*; ; *Excludes scheduled downtime (of which the Publisher will give at least one (1) week notice and which will be targeted to not to exceed forty-eight (48) hours in any twelve (12) month period).
• Approach to resilience: Edison365 uses Microsoft Azure Datacenters regular backups are enabled to ensure that your data can be restored in case of any unforeseen events or issues. A backup is just a copy of the database at a certain point in time.; ; Database backups are an essential part of any business continuity and disaster recovery strategy, because they help protect your data from corruption or deletion. These backups enable database restore to a point in time within the configured retention period.; ; Backup Frequency; The backup schedule, set by Microsoft, includes the following frequencies:; ; Full backup every week; Differential backups every 24 hours; Transaction log backs approximately every 10 minutes; Database backups will be retained for 30 days and stored in geo-redundant storage to ensure backups of the database are available in a different physical location; ; Please also find enclosed edison365's Secure Development Policy which outlines the approach to designing for resilience- https://support.edison365.com/secure-development
• Outage reporting: Customers will be notified via email alerts upon a service outage.; ; If the outage is planned, customers will be notified in at least 7 days in advance of the outage.; ; Unplanned outages will be communicated in line with edison365's Service Level Agreement

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access is restricted on various levels.; ; 1. A user must have a Microsoft Account in a Customer's Entra ID Tenant; 2. A user must be assigned an edison365 license; 3. A user must be assigned a User Role in edison365; ; Varying User Roles and access permissions are fully customizable in edison365
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO27001; Cyber Essentials ; Cyber Essentials Plus
• Information security policies and processes: Edison365 is ISO 27001 and Cyber Essentials Plus certified
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Edison365's approach to configuration and change management forms part of the ISO27001 certification.; ; edison365's Integrated Management System details this approach. This is reviewed regularly and is subject to internal and external audits annually. A copy can be provided upon request and extract of the Change Management approach can be seen as follows:; ; edison365 has implemented a Change Management Process to manage change within the organization.; ; Changes are reviewed based on their classification and category.; ; All changes are submitted to the management board for review. The Change Management Process is reviewed at least annually for it’s suitability.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Edison365's approach to Vulnerability Management can be seen in the following links to key documentation:; ; https://support.edison365.com/disaster-recovery-policy; https://support.edison365.com/information-security-policy-framework; https://support.edison365.com/encryption-of-information-in-transit-and-rest
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Edison365's Security Overview policy can be found here- https://support.edison365.com/security-overview; ; Upon identification of an issue, edison365 will notify all affected customers and provide a fix in line with Service Level Agreements.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Users will report incidents via edison365 web-based ticketing system. Upon receipt, edison365's Support Team acknowledge receipt, reproduce any issues and escalate as necessary.; ; edison365 Support will clarify if an issue has been found and make it clear the level of severity.; ; Fixes will be resolved in line with edison365's Service Level Agreement based off of severity of incident.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The edison365 free trial is a two-week, no-cost opportunity for users to explore the platform. It includes full access to all in-app features, including the admin panel, record creation, evaluation, reviews, and resource management. All trial data is deleted afterward.
• Link to free trial: https://edison365.com/free-trial/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: Tuesday 5 March 2019
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: QMS International
• ISO 9001 accreditation date: Monday 15 February 2021
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8cf588a4-0dca-4cf7-b7d7-7ae88c805da7
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A289630f-7252-4575-9811-9f85640c908a
• Other security certifications: Yes
• Any other security certifications: ISO14001

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@edison365.com. Tell them what format you need. It will help if you say what assistive technology you use.