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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. App4Legal - Legal Management Software
BDQ

App4Legal - Legal Management Software

App4Legal is a complete practice management software for all legal practitioners

Features

  • Complete practice management software for all legal practitioners
  • For legal firms and legal departments within corporate structures
  • Matter and Case Management
  • Litigation Cases and Hearings
  • Contract Management
  • Manage financials: Billable time, expenses, bills and invoices
  • Reports and Dashboards to manage work and report KPIs
  • Client Portal for creating requests, sharing documents and information
  • Add-ins to synchronise relevant matters from Microsoft Outlook or Gmail
  • Mobile app to get updates anywhere, anytime

Benefits

  • Plan and manage tasks across your team
  • Track time and expenses
  • Centralised contact database for Client Management
  • Keep everything in one platform with the Documentation Management System
  • Centralised calendar for appointments, deadlines and staff meetings
  • Flexible dashboard reporting for at-a-glance status and management information
  • Improve productivity and collaboration, especially for remote working
  • Client Portal keeps clients up-to-date and provides audit trail

Pricing

£25 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bdq.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 6 4 6 7 7 9 8 2 4 2 9 3 7 1

Contact

BDQ Dominic Bush
Telephone: +44 (0)844 8265 236
Email: enquiries@bdq.cloud

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Uptime percentage target is 99.9%
System requirements
See supported browsers in the 'Using the Service' section.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday - Friday 9am - 5pm, excluding UK Public Holidays. Our response time is between 4 hours and 2 days depending on the severity of the issue. Out of hours support is available at additional cost.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
No
Support levels
Support levels vary based on the edition of the software. Contact us for details of current support offerings. BDQ support is available separately.
Support available to third parties
No

Onboarding and offboarding

Getting started
We can provide training courses, drop-ins and workshops for the products and consultancy services to make sure that your projects get off to the best possible start, achieve adoption and follow best practice guidance. These are available under the separate support services.
Full user documentation is available for all the products.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
The products provide tools which allow the contents of the products to be extracted to open formats.
End-of-contract process
At additional cost we can provide consultancy services to off-board the data. Please see our SFIA rate card for pricing.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
When you view the App4Legal products on a mobile device an optimised version of the page is displayed. It is possible to switch to a desktop view if required.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Most tasks can be accomplished via the API
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
All products are highly configurable, including branding, by the end user or by BDQ under the separate support service.

Scaling

Independence of resources
The service is monitored using standard SaaS Cloud Management techniques to prevent users impacting each other.

Analytics

Service usage metrics
Yes
Metrics types
Extensive reporting is available
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
App4Legal

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Authorised users can export data from within the application to a number of different formats.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Varies on deployment type and customer requirements.
Approach to resilience
Available on request
Outage reporting
There is not currently a Public dashboard for this service.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Only those users assigned to the administrator groups have access to the management user interface. Authenticated users are permitted to raise support requests.
Access restriction testing frequency
Less than once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Available on request.
Information security policies and processes
We follow industry best practices.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We follow industry best practices.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We follow industry best practices.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We follow industry best practices.
Incident management type
Supplier-defined controls
Incident management approach
We follow industry best practices.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Wellbeing

Wellbeing

BDQ operates a modern, inclusive set of working practices, providing a supportive working environment that takes account of the needs of individual employees, whether they might require flexible hours, mentoring and support, or even company loans to assist with relocations etc. Pay rises are awarded annually at or above inflation to ensure pay keeps pace with the cost of living, and the annual review process is also used to seek opportunities to provide additional help and support to employees.

Many of the Cloud-based services we resell and support have extensive collaboration features, providing various communication channels to promote productivity and flexible working. BDQ staff use many of these services in their day-to-day work, ensuring adoption across the organisation and familiarity with the services to better promote best practices with customers.

The use of these collaboration tools supports flexible working and work from home policies and maintains the social interaction of the office, despite disparate working locations, that is so essential to mental health and wellbeing. These benefits are felt among BDQ staff and the staff of our customers, and in the interactions between them.

Training, including the opportunity to achieve certifications and accreditations in the services, is provided to all staff, and the benefit of this knowledge is transferred to customers own staff through the various training courses and workshops that BDQ provides.

Retrospectives are carried out at the end of each major assignment to seek internal feedback and learn lessons, giving employees a stake in how the business is run. These sessions improve not only BDQ’s internal processes and procedures, but may also lead to significant business decisions, such as a recent Board decision to offer additional discounts to charities seeking our services.

Together, these practices promote a collaborative, consultative working culture within and between BDQ and our customers.

Pricing

Price
£25 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day free trial period

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bdq.cloud. Tell them what format you need. It will help if you say what assistive technology you use.