App4Legal - Legal Management Software
App4Legal is a complete practice management software for all legal practitioners
Features
- Complete practice management software for all legal practitioners
- For legal firms and legal departments within corporate structures
- Matter and Case Management
- Litigation Cases and Hearings
- Contract Management
- Manage financials: Billable time, expenses, bills and invoices
- Reports and Dashboards to manage work and report KPIs
- Client Portal for creating requests, sharing documents and information
- Add-ins to synchronise relevant matters from Microsoft Outlook or Gmail
- Mobile app to get updates anywhere, anytime
Benefits
- Plan and manage tasks across your team
- Track time and expenses
- Centralised contact database for Client Management
- Keep everything in one platform with the Documentation Management System
- Centralised calendar for appointments, deadlines and staff meetings
- Flexible dashboard reporting for at-a-glance status and management information
- Improve productivity and collaboration, especially for remote working
- Client Portal keeps clients up-to-date and provides audit trail
Pricing
£25 a user a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at enquiries@bdq.cloud.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
1 6 4 6 7 7 9 8 2 4 2 9 3 7 1
Contact
BDQ
Dominic Bush
Telephone: +44 (0)844 8265 236
Email: enquiries@bdq.cloud
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Uptime percentage target is 99.9%
- System requirements
- See supported browsers in the 'Using the Service' section.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Monday - Friday 9am - 5pm, excluding UK Public Holidays. Our response time is between 4 hours and 2 days depending on the severity of the issue. Out of hours support is available at additional cost.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Onsite support
- No
- Support levels
- Support levels vary based on the edition of the software. Contact us for details of current support offerings. BDQ support is available separately.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
We can provide training courses, drop-ins and workshops for the products and consultancy services to make sure that your projects get off to the best possible start, achieve adoption and follow best practice guidance. These are available under the separate support services.
Full user documentation is available for all the products. - Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- The products provide tools which allow the contents of the products to be extracted to open formats.
- End-of-contract process
- At additional cost we can provide consultancy services to off-board the data. Please see our SFIA rate card for pricing.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- When you view the App4Legal products on a mobile device an optimised version of the page is displayed. It is possible to switch to a desktop view if required.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- Most tasks can be accomplished via the API
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- All products are highly configurable, including branding, by the end user or by BDQ under the separate support service.
Scaling
- Independence of resources
- The service is monitored using standard SaaS Cloud Management techniques to prevent users impacting each other.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Extensive reporting is available
- Reporting types
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- App4Legal
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Never
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Authorised users can export data from within the application to a number of different formats.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Varies on deployment type and customer requirements.
- Approach to resilience
- Available on request
- Outage reporting
- There is not currently a Public dashboard for this service.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Only those users assigned to the administrator groups have access to the management user interface. Authenticated users are permitted to raise support requests.
- Access restriction testing frequency
- Less than once a year
- Management access authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Available on request.
- Information security policies and processes
- We follow industry best practices.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We follow industry best practices.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We follow industry best practices.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We follow industry best practices.
- Incident management type
- Supplier-defined controls
- Incident management approach
- We follow industry best practices.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Wellbeing
-
Wellbeing
BDQ operates a modern, inclusive set of working practices, providing a supportive working environment that takes account of the needs of individual employees, whether they might require flexible hours, mentoring and support, or even company loans to assist with relocations etc. Pay rises are awarded annually at or above inflation to ensure pay keeps pace with the cost of living, and the annual review process is also used to seek opportunities to provide additional help and support to employees.
Many of the Cloud-based services we resell and support have extensive collaboration features, providing various communication channels to promote productivity and flexible working. BDQ staff use many of these services in their day-to-day work, ensuring adoption across the organisation and familiarity with the services to better promote best practices with customers.
The use of these collaboration tools supports flexible working and work from home policies and maintains the social interaction of the office, despite disparate working locations, that is so essential to mental health and wellbeing. These benefits are felt among BDQ staff and the staff of our customers, and in the interactions between them.
Training, including the opportunity to achieve certifications and accreditations in the services, is provided to all staff, and the benefit of this knowledge is transferred to customers own staff through the various training courses and workshops that BDQ provides.
Retrospectives are carried out at the end of each major assignment to seek internal feedback and learn lessons, giving employees a stake in how the business is run. These sessions improve not only BDQ’s internal processes and procedures, but may also lead to significant business decisions, such as a recent Board decision to offer additional discounts to charities seeking our services.
Together, these practices promote a collaborative, consultative working culture within and between BDQ and our customers.
Pricing
- Price
- £25 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- 30 day free trial period
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at enquiries@bdq.cloud.
Tell them what format you need. It will help if you say what assistive technology you use.