myPatientSpace Ltd

Digital Health & Virtual Ward Platform for Remote Patient Monitoring & Engagement

myPatientSpace is an end-to-end, configurable digital health service for scalable remote care and virtual wards. Supporting multi-condition pathways including cancer, respiratory, renal, diabetes, cardiology and stroke. The service includes patient apps, clinical/admin portals, device integrations, PROMs, configurable alerts/escalation, pathway automation, self-management education and MDT collaboration, supporting advanced remote care models.

Features

• Highly configurable platform supporting virtual wards and remote patient management/monitoring
• Patient App native on Android/IOS and Web, email/SMS
• Clinical portal/dashboard on Web, Staff App IOS, Admin portal
• Personalized Content and Rich automated Engagement across the patient journey
• Collaboration: messaging, channel publishing, telehealth, sms/email
• Remote monitoring: PROMS/Assessments/device integrations - Alerts
• Complete Task Management to scale remote management
• Configurable Careplan and Rules Engine automates pathway
• Sophisticated scheduling,appointment and medication modules
• Integrations with systems, EHRs, devices and APIs,

Benefits

• Remotely manage patients at scale - fine-tuned to clinical settings
• Reduction hospital admissions, readmissions, outpatients
• Deliver operational efficiencies by reducing need for face-to-face contact
• Highly adaptable software allows clinicians to design pathway
• Facilitates multi-disciplinary working across clinical teams and different care settings
• Quality Improvement - Improve patient outcomes and experience
• Enhance patient self-management and understanding of their condition
• Safely manage/improve waitlists, support wait-well recovery, early-support-discharge
• Enhances patient communication and informs consultations
• Early identification and reporting of symptoms/disease progression reduces complications

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mypatientspace.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

164779373511873

Contact

Una Kearns
+353860441538
info@mypatientspace.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Stable internet access
  • Modern, updated web browser (Chrome, Edge, Safari, Firefox)
  • Mobile app requires Android 10/iOS14 or above
  • Recommend running Windows 11, MacOSX or newer
  • A processor of at least 1 gigahertz (GHz)
  • 4GB of RAM or more
  • At least 4GB free of storage space
  • A display capable of at least 1280 x 1080

User support

• Email or online ticketing support: Yes
• Support response times: For all items logged, we aim for 24-hour response time, and for urgent issues within one hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have tested with an outside accessibility firm
• Onsite support: Yes, at extra cost
• Support levels: The majority of support is provided via ticket/email, but a phone number is also provided. Services users can receive a callback to talk to a representative during office hours or as agreed. A support portal interface exists where customers can manage and track their tickets. Responses are actioned as soon as the support team has seen the email/ticket and logged items will see a response within 24 hours. For urgent support and increased severity issues, response times will generally be within the hour or based on agreed SLA, and emergency phone numbers are made available to our business customers. Services Users generally submit their requests through in-app mechanisms but email/phone is also supported.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Our platform is highly configurable and it supports a robust no-code configuration capability. Everything can be easily configured - branding, messaging, tasks, workflows, careplans, content, rules, surveys, schedules to provide a complete bespoke service for your clinical settings and can be easily change and expanded as service grows.; ; There are several layers of customisation possible. At the high level, most of the configuration changes to customise are performed by myPatientSpace (branding, overall workflow and care plan). Further customisation can be done by a business admin user at the customer site (custom schedules, careplan content, messaging). Beyond this, it is also possible to personalise the user interface to some extent. (order of screens, order of menu options, and so on).; Careplan/treatment plan, appearance and frequency of surveys and information, and some other aspects can also be personalised by the HCP to individual patients/service users.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Videos
• End-of-contract data extraction: When a contract has ended myPatientSpace will work with the client to in a structured fashion to determine:; 1. When data is to be deleted; 2. How users are informed and deactived; 3. How data can be extracted/returned.; ; myPatientSpace provides out of the box tools to export patient data from the interface in CSV format. Reports can also be exported in pdf format.; If the out of the box mechanisms are not sufficient we can work with the customer to determine an approach that is best for the customer and provide a proposal. We can export the data in a number of formats and to locations that best meet the clients needs.
• End-of-contract process: We will work with the customer to remove access, delete patient information, and a plan to notify users.; Export of patient data from the system in included in the price in CSV or FHIR format.; Custom migration support as defined in pricing.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Patient App is full featured on native mobile apps (Android and iOS).; A web patient app is also available as fallback. PWA is supported for web apps.; The HCP Portal and Admin Portal are available on the web - and responsive on mobile, although for such tasks the desktop experience is better.; There is also a native iOS staff app for staff on the go, with essential functionality and PWA of staff portal.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users access myPatientSpace through secure web and mobile applications designed for patients, clinicians and administrators. Interfaces are role-based, responsive and optimised for use in clinical, community and mobile settings.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our validation procedures include collaboration with accessibility experts to identify gaps, and we undertake real-world testing with users who rely on screen readers, speech recognition software, and other assistive tools. We will test for compliance with WCAG (Web Content Accessibility Guidelines) to guarantee our interfaces are usable and navigable. Feedback from these sessions directly influences our design decisions, ensuring that changes in layout, navigation, and interactive elements accommodate all users. Our commitment to accessibility is ongoing, with regular updates based on user input and evolving standards
• API: Yes
• What users can and can't do using the API: Interoperability is a core architectural principle, enabling integration with NHS PAS, EPR and shared care systems at organisational and system level. myPatientSpace platform supports various options to integrate (REST API, FHIR, CSV Import/export, JSON import/export) with our system for both inbound and outbound data flows.; Our REST API supports all the main features for interacting with our system, our internal models are built with FHIR and we also support standard schema for FHIR and HL7 interoperability.; Users can perform such things as create electronic records, interact with health systems, create accounts, import lab results, schedules and appointments, import/export survey responses, export report data, and much more.; Our API is documented and access can be requested by interested authorised developers/partners.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our platform is highly configurable and it supports a robust no-code configuration capability. Everything can be easily configured - branding, messaging, tasks, workflows, careplans, content, rules, surveys, schedules, AI agents, templates to provide a complete bespoke service for your clinical settings and can be easily change and expanded as service grows. Customers can request customizations work for us as part of services.; ; There are several layers of customisation possible. At the high level, most of the configuration changes to customise are performed by myPatientSpace (branding, overall workflow and care plan). Further customisation can be done by a business admin user at the customer site (custom schedules, careplan content, messaging). Beyond this, it is also possible to personalise the user interface to some extent. (order of screens, order of menu options, and so on).; Careplan/treatment plan, appearance and frequency of surveys and information, and some other aspects can also be personalised by the HCP to individual patients/service users.

Scaling

• Independence of resources: Our software architecture is designed for high availability and scalability, utilising service design and containerisation to ensure robust performance. By deploying our applications on AWS, Atlas and Azure, we leverage their auto-scaling and load balancing capabilities, which dynamically adjust computing resources based on user demand. This ensures that each service can scale independently without affecting others. Our architecture includes resource isolation mechanisms, such as using separate containers and threads and job scheduling, to prevent any user’s load from impacting others. These architectural decisions are fundamental in maintaining service efficiency and reliability, even during peak loads

Analytics

• Service usage metrics: Yes
• Metrics types: We provide many metrics out of the box and we can also provide custom dashboards for the service.; 1. Patient activity - onboarded, logins (daily, weekly, monthly), content read, tasks performed.; 2. Virtual ward metrics such LOS, no admitted, discharged, occupancy.; 3. Staff activity logins, tasks/services logged; 4. Uptime; 5. Feedback and results of other surveys/assessments; 6. Device usage; 7. Other
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Staff, based on role, can be provided access to export data in CSV format.; FHIR models can also be provided.; We can also work with the client on alternative approaches.
• Data export formats:
  • CSV
  • Other
• Other data export formats: FHIR
• Data import formats:
  • CSV
  • Other
• Other data import formats: FHIR

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: MyPatientSpace guarantees 99.5% uptime/availability outside of any potential planned outage.; myPatientSpace is hosted in the EU on (azure; or AWS) and also backed up in the region - it can also be hosted in the UK.; • myPatientSpace strives for 24/7/365; availability. Historically we have service availability of above 99.9%. We historically have not require any planned; downtime for upgrades, and we have many; redundancy measures in place.; • In general, we do not require any downtime for; upgrades. We have had excellent uptime in; our 5 years running our service.
• Approach to resilience: MyPatientSpace uses top tier data centers on Azure/AWS - and has built in backup, regional redundancy, failover and DDOS.
• Outage reporting: MyPatientSpace currently uses email alerts. A customer dashboard portal is also available.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: We ensure secure access to management interfaces and support channels through strict controls. Access is restricted via Role-Based Access Control (RBAC), allowing only specifically authorized personnel. We enforce Multi-Factor Authentication (MFA) to enhance security, and connections require secure HTTPS and SSL to ensure encrypted data transfer. Additionally, comprehensive user training and periodic security reviews are conducted to maintain awareness & compliance with security policies.; Fine-grained control on all assets and access levels (read, write).; All access is audited.; Complete separation of environments between production and test/dev. Production systems and support channel access is restricted to two individuals in management board.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: As a leading digital health company, we prioritize the highest standards of information security to safeguard patient data and ensure trust and confidence in our services. Adherence to Risk Management, ISO 27001 and ISO 13485 underscores our commitment to maintaining robust information security policies and practices, as well as quality management in medical devices.; ; We have established comprehensive information security policies aligned with ISO 27001 guidelines, covering access control, data encryption, risk management, and incident response. Regular reviews address emerging threats and ensure compliance with evolving regulations. Our policies include secure development processes to ensure the integrity of our software solutions and mitigate potential vulnerabilities from inception to deployment.; ; Under the leadership of our CTO and CEO, a rigorous governance framework oversees security at all levels. Board management provides strategic direction and oversight, and regular audits assess security controls and identify improvements.; ; Transparent reporting mechanisms keep our board informed, including key performance indicators and compliance assessments. Our Cyber Essentials certification further validates our commitment to best practices.; ; Through these measures, we demonstrate our commitment to protecting patient confidentiality, maintaining the integrity of our digital health platform, ensuring the quality of our medical devices, and mitigating risks through secure development processes.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow our ISO13485 and ISO27001 policies to track our development, configuration and release processes
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have configured and enabled all security and compliance controls available on AWS, Azure and Atlas and regularly monitor the security posture to maintain a 100% score. We run continuous vulnerability scans on our infrastructure, perform periodic pen-tests, and run automatic scans on GitLab and independent scans on our released app.; ; Patches are automatically applied by our cloud service provider per SLA and monitor the threat landscape - with information about potential threats obtained through threat intelligence feeds which we also subscribe to.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We implement protective monitoring using Azure and AWS’s built-in security controls to identify potential compromises. These platforms continuously monitor our systems for unusual activity. When potential threats are detected, our provider swiftly alerts us, and we activate our incident response protocol. We aim to respond to incidents within 60 minutes, ensuring a rapid and effective resolution to maintain security integrity.; We:; use vulnerability scanning tools to identify potential vulnerabilities,; restrict and control access to sensitive information and systems,; update software and security patches regularly,; have configured firewalls, intrusion detection systems, and other security measures to protect against attacks.
• Incident management type: Supplier-defined controls
• Incident management approach: We have predefined processes for common security events, ensuring a systematic response to incidents. Users can report incidents via our dedicated support email or through a customer portal,. Upon receiving a report, we log the incident and initiate triage and communication, and troubleshooting and remediation in parallel. Incident reports are provided to users through detailed email communications or directly in the customer portal, outlining the nature of the incident, the impact, and the corrective actions taken. This activity is conducted in accordance to our ISMS and ISO14385 policies and procedures
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: AMTIVO
• ISO/IEC 27001 accreditation date: Wednesday 20 December 2023
• What the ISO/IEC 27001 doesn’t cover: This covers our entire operation -development and provision of our platform and service.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D80fac7a-5da2-4ba7-a9ff-9a1a2e0fe174
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • ISO13485
  • DSPT

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mypatientspace.com. Tell them what format you need. It will help if you say what assistive technology you use.