Supply Chain Track and Trace Solution and Services
Digital orchestration enabled track and trace SaaS to provide visibility, security and immutability of data as goods move through the supply chain. A fully functional deployed service will provide end to end visibility and traceability of goods preventing counterfeiting and enabling efficient forward and reverse supply chain.
Features
- Secure and immutable data management
- Enterprise blockchain enabled
- Remote access
- Consensus driven product movement
- Lightweight interface with existing IT environment
- End to end visibility and control
Benefits
- Secure and immutable supply chain visibility
- Eradicates counterfeiting
- Enables manufacturing forecast accuracy
- Ease of product recall
- Promotes circular economy
- Reduces wastage
- Reduces supply chain cost
- Helps protect brand image
Pricing
£20 to £150 a unit an hour
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
1 6 4 9 4 2 5 3 9 3 6 4 6 1 6
Contact
Tongadive Ltd
Anubha Dixit
Telephone: 07928104968
Email: services@tongadive.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Product Serialisation, Supply Chain management software, logistics management software
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- The service will require some customisations depending upon the industry, IT environment and end user context. The enterprise blockchain version of the service will require subscription to the blockchain platform - this can be made available as part of SaaS model.
- System requirements
-
- Web browser - IE or Chrome or Edge
- High speed internet connection
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Once deployed as SaaS, Tongadive will provide support:
Mon - Fri: Email and On call support Normal Business hours
Sat - Sun: Limited Email and On call support for critical business support areas - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Tongadive will provide a tiered support for its software once deployed:
Critical Support: Email and On call 7 days a week
Regular Support: Email and On call 5 days a week (9 am - 5 pm UK time)
Tongadive will allocate time from a support engineer towards deployed service and will provide on-site support (at extra cost). - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Tongadive will provide user training and supply documentation along with the software.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Once the contract ends, the user organisation can transfer ownership of the data accessible on the cloud from Tongadive to organisation. Tongadive could also engage in a model where the cloud subscription is taken by the customer organisation so the resident data inherently belongs to the customer.
- End-of-contract process
-
At the end of contract, Tongadive will provide Termination Assistance services which will include:
1. Data handover
2. Customer process documentation handover
3. 1-week knowledge transfer to incoming third party or internal staff
Tongadive could also provide, at additional fee, enhanced Termination Assistance services:
1. 2-week training and work shadowing
2. Service continuity assistance
3. Parallel services
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Mobile app is an extension of the web service
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- The service uses Rest APIs to integrate with existing IT environments or third party software.
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- With assistance from Tongadive, users can customize data input formats as well as dashboards.
Scaling
- Independence of resources
- Tongadive is continuously working to automate processes and tools to make services independent of resources. In addition, it provides liquid workforce to ensure multiple projects can be serviced in parallel through dynamic allocation of resources.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Service Usage Metrics could be provided based on specific project requirements using either standard metrices or customised for project needs.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Encryption of all physical media
- Other
- Other data at rest protection approach
- Made available based on project context - Data Residency with AWS. Data Processing can vary between AWS and customer premises (based on preference.
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Tongadive provides Online, Automated as well as Manual forms to help users export data based on the maturity and existing user system capabilities.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XML
- Online
- Other formats can be added
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- XML
- Online
- Other formats can be added
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- Data in transit protection is provided through a host of enabling technology and encryption.
- Data protection within supplier network
- Other
- Other protection within supplier network
- Details on internal data protection mechanism can be provided based on project context.
Availability and resilience
- Guaranteed availability
- SLAs can be customised based on project requirements
- Approach to resilience
- Available on request
- Outage reporting
- Available based on context of the project
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Other
- Other user authentication
- Different authentication modes could be developed based on project requirements
- Access restrictions in management interfaces and support channels
- To be made available on request
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users receive audit information on a regular basis
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users receive audit information on a regular basis
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Tongadive has strong internal security governance set up. The set up can be enhanced with certifications based on specific project requirements.
- Information security policies and processes
- Tongadive has a strong set of information security and data protection policies. These can be shared on request.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Tongadive follows industry prevalent processes on Configuration and change management and can be made available on request.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Can be made available on request.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Made available on request
- Incident management type
- Supplier-defined controls
- Incident management approach
- Made available on request
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Other
- Other public sector networks
- Can be connected based on project requirement
Social Value
- Fighting climate change
-
Fighting climate change
Tongadive software helps create sustainable supply chains that reduces waste and optimises inventories. - Covid-19 recovery
-
Covid-19 recovery
Tongadive software and services help in accelerated recovery from Covid-19 through building a more robust supply chain that is secure, transparent and trustworthy.
Pricing
- Price
- £20 to £150 a unit an hour
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- PoC, Sandbox testing, business case development, integration support, third party integration (in some cases)