Snelling Business Systems Ltd

Workplace Management - Robin

Robin is the workplace management platform that streamlines processes for enhanced in-office productivity. With industry-leading desk and room booking software, alongside intelligent workplace automation and analytics, our platform empowers employees to reserve anything they need at the office. Since 2014, thousands of organizations have trusted Robin for scalable workplace optimization.

Features

• Room booking
• Desk booking
• Digital signage
• Visitor management
• Custom analytics
• Outlook integration
• Microsoft Teams app
• Google integration
• Slack integration
• Mobile app

Benefits

• Room booking: Reduces time spent coordinating rooms, increases productivity.
• Desk booking: Improves collaboration among teams, reduces wasted time.
• Custom analytics: Turns workplace data into a strategic business advantage.
• Digital signage: Helps employees and visitors navigation
• Visitor management: Streamlines office access, saving time
• Outlook integration: Schedules meetings for optimal fit
• Microsoft Teams app: Helps with hybrid work planning.
• Google integration: Simplifies account creation, information syncing and resource reservations.
• Space management: Simplifies space design and reallocation.
• Mobile app: Resource booking and coordination on the go.

£1,500 a licence

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@snellingbiz.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

165294624485737

Contact

Alexandra Weston
01603711111
sales@snellingbiz.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: M365 or Google resource calendars
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Internet access, M365 or Google, Any modern web browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Median chat response time = 1 min 47 seconds
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Intercom tests and maintains their product to support users of assistive technology.
• Onsite support: Yes, at extra cost
• Support levels: Onsite support provided on request. Tier 1 and Tier 2 technical support standard, an assigned solutions engineer may be assigned depending on account type.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have dedicated oboarding specialists that assist in setup with both admin and user training sessions hosted virtually. We also have a complete Help Center full of getting started guides, how to's, FAQs etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted at any time using the Robin export APIs, available within the Advanced Analytics module
• End-of-contract process: All customer data can be removed by request upon termination of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Both the mobile app and desktop app allow users to book and manage their resources. Additional management and administrative functionality is available through the web dashboard.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: There are web and mobile interfaces that users can toggle between differnt views to book office resources and see who else will be in the office
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We do yearly audits with Accessible Web, a web accessibility audit service, to identify spot problems with implementation and larger issues. Issues identified in the audits are entered into our work queue for solutions, and internal standards are developed in order to prevent future recurrences of similar issues. We conduct the audits on an annual basis to ensure we stay on top of any new issues.
• API: Yes
• What users can and can't do using the API: Robin offers 2 APIs; ; Robin Generic API: Enables developers to build applications that interact with the Robin platform. It's particularly good at office-related apps, where it's important to have high resolution presence or event data throughout the day. ; ; Robin Analytics API: Gives developers or users with basic programming skills the power to retrieve desk and space analytics data and build custom reporting in their third-party business intelligence tools.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customize their desired interface and default view of the platform

Scaling

• Independence of resources: Robin provides a Status dashboard showing the operation of services, including historical data. This shows the state of services and planned works.; ; https://status.robinpowered.com

Analytics

• Service usage metrics: Yes
• Metrics types: N/a
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Robin

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data in the 'Exports' area of Robin's platform. Basic analytics customers have an unlimited number of exports, but can only export up to 90 days of data. Advanced analytics users have an unlimited number of exports, but can export for any period of time.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide full visibility of performance and historical data, which shows consistent reliable uptime. ; ; See our Status Page for performance metrics and historic uptime: https://status.robinpowered.com/
• Approach to resilience: N/A
• Outage reporting: Real-time email to customers, including recognized issues, works in progress and resolutions. We also have a Robin status website.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Prescient Security
• ISO/IEC 27001 accreditation date: 04/04/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: An overview of our Security policies can be seen here: https://robinpowered.com/platform/security

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: N/A
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: N/A

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  The Robin workplace management solution provides businesses with the tools to create safe working environments in a post COVID 19 working environment. With tools to manage desk booking, room booking and hybrid working policies, as well as gather data on foot traffic and space optimisation, Robin can help you create a sustainable hybrid workplace.

Pricing

• Price: £1,500 a licence
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@snellingbiz.com. Tell them what format you need. It will help if you say what assistive technology you use.