Nine23

Multi Factor Authentication (MFA) - OKTA

Effective Multi-Factor Authentication (MFA) protects your applications by using a second source of validation, like a phone or token, to verify user identity before granting access. Duo is engineered to provide a simple, streamlined login experience for every user and application, it integrates easily with your existing technology.

Features

  • Single Sign-On
  • Adaptive Single Sign On
  • Universal Directory
  • Lifecycle Management (provisioning)
  • Advanced Server Access
  • Multi Factor Authentication
  • Adaptive Multifactor Authentication
  • CIAM (Customer Identity)
  • Integration to Active Directory
  • API Access Management

Benefits

  • Securely store users and passwords
  • Enforce password policies
  • Seamless access from any device or location
  • Reduced help desk cost and password resets
  • Passwordless experience
  • Reduce users and customers IT friction
  • Automate joiner, mover, leaver process
  • Increased security, including instant account deprovisioning
  • Reduce audit time and risk
  • No hardware, quick to deploy

Pricing

£0.47 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@nine23.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 6 5 3 6 1 7 6 0 9 2 3 8 9 9

Contact

Nine23 Stuart McKean
Telephone: +44 (0) 23 8202 0300
Email: gcloud@nine23.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Okta has extensive list of integrations with can be viewed at https://www.okta.com/resources/find-your-apps/ however via various different types of connectors Okta can integrate most applications subject to scope.

Some main integration partners include:

Slack
Box
Office 365
Salesforce
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
Appropriate Licensing and Access for integration

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA's for the different support levels can be found at: https://support.okta.com/help/Documentation/Knowledge_Article/Okta-Support-Service-Level-Agreements-by-Customer-Success-Package
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via web browser
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Basic Success Business Hours: 12 hours/day x 5 days/week, excluding US holidays (6:00am - 6:00pm in the timezone of the Customer's HQ site)
Premier, Premier Access & Premier Plus Success Business Hours: 24 Hours/Day x 7 Days/Week x 365 Days/Year
Premier Plus Success also includes a Customer Success Manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Clients can follow documentation on how to initiate and start receiving our services. This can be augmented with training onsite, or delivered remotely. We deliver a standardised service, honed during deliveries to existing public sector clients, meaning a low risk and swift deployment without unexpected consultancy costs.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Client will provide secure physical media to Nine23, which will then be populated with the specified client data and returned to the client.
End-of-contract process
The client will have extracted the data they need to keep for archive or transition purposes. Any managed devices are taken off management which will wipe enterprise and managed data from the devices. The client is then free to undertake any disposal requirements that may be stipulated under IS5. Hosted areas are then made inaccessible to the internet and deleted. This is all provided without cost to the client. Any additional services will be charged based on the day rates on our SFIA rate card.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Okta web portal is browser based for both types of devices so only differences will be between the device display properties. The Okta mobile application is available at no extra cost.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
Ordinary users cannot access the Okta APIs. API access is restricted to administrators for application configuration. Okta's API is a REST API based upon CRUD principles (Create, Read, Update and Delete). The CRUD principles using via the API can be used to set up, manage and make changes to the service, including interactions against Users, Applications, Groups, Administration (Managing Admins and Event Information). The API can also be used for authentication and session management. Full Documentation, Developer Instances and Postman templates are also availably publicly via the developer.okta.com website.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Modular licensing allows for specific solution creation per customer. Dashboard and branding can be altered to meet customer requirements. Users can can create different tabs to prioritise applications that they use more often than others. Users can configure Okta to password vault, personalised applications as well as mandated company applications.

Scaling

Independence of resources
Today’s users expect a seamless experience while IT adapts to an increasing demand. Interruptions and downtime can severely hurt organization’s productivity. Okta is built to handle this challenge with a guaranteed 99.9% uptime, and zero planned downtime. Furthermore, Okta has maintained a 100% global uptime in the last 2 years, with no major service disruption, as it scaled 640% in the amount of authentications per month it needed to handle. Okta is never taken offline for updates or maintenance. In addition, Okta applies rate limits to eachoprganisation to ensure that no one organisation takes resources from others.

Analytics

Service usage metrics
Yes
Metrics types
While usage data and service metrics can be discovered within our system log. High level reports can be provided by the Okta team as required on request.
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
OKTA

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Currently, the only way to bulk extract data from Okta is using the Okta API (freely documented). Optional Services can be purchased in order to provide assistance in the data extraction process.
Data export formats
  • CSV
  • Other
Other data export formats
LDIF
Data import formats
Other
Other data import formats
Via the OTKA API

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Identity is Always On, and so are we. We built the Okta service for high availability and a guaranteed uptime. https://support.okta.com/help/Documentation/Knowledge_Article/Okta-Support-Service-Level-Agreements-by-Customer-Success-Package
Approach to resilience
Since we are aiming for billions of users and authentications, in 2014 we rolled out a new platform architecture that will get us to extreme scale. We call this architecture “cells”. A cell is a self-contained instance of the entire Okta service. Any fault in infrastructure is contained within a cell using a High Availability (HA) architecture, and even in case of an entire datacenter going down, another cell in a different geography takes ownership of the affected accounts within an hour.
Outage reporting
You can see an updated status of Okta’s availability at all times by going to trust.okta.com. All users will also receive email alerts informing them of the problem, estimated outage time and a further email once fully restored.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
There a multiple authentication options including inbound SAML, oauth2.0, username and password and multi factor authentication.
Access restrictions in management interfaces and support channels
Access to support channels is only granted to administrative users and security check is carried out when a user raises a support ticket. Management interfaces is also locked down to administrative users.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
Users are defined as administrators within the service itself. Access is determined based on delegated administration rights.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The certification Body of Schellman & Company, Inc.
ISO/IEC 27001 accreditation date
08/07/2016
What the ISO/IEC 27001 doesn’t cover
The scope of the IDO/IEC 27001:2013 certificate is limited to the information security management system (ISMS) supporting Otka's cloud-based identity-as-a-service (IDaaS) platform and aligned with ISO/IEC 27018:2014 in accordance with the statement of Applicability version 3.2, dated March 28, 2016
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
10/08/2013
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
Schellman & Company, LLC examined the description of Okta, Inc.’s (“Okta” or the “service organization”) OnDemand Identity-as-a-Service (“IDaaS”) system for the period May 1, 2015, to May 31, 2016, (the “description”) based on the criteria set forth in paragraph 1.26 of the AICPA Guide Reporting on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality, or Privacy (SOC 2®) (“description criteria”) and the suitability of the design and operating effectiveness of controls described therein to meet the criteria for the security, availability, and confidentiality principles set forth in TSP section 100, Trust Services Principles and Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy (AICPA, Trust Services Principles and Criteria) (“applicable trust services criteria”), throughout the period May 1, 2015, to May 31, 2016. We have also examined the suitability of design and operating effectiveness of controls to meet the requirements set forth in the Cloud Security Alliance's Cloud Controls Matrix Version 3.0.1 control specifications.
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • HIPAA
  • SOC2
  • FedRamp

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SOC2 certified HIPAA CSA Start
Information security policies and processes
The Okta team understands the need for its service to be both highly available and secure, and every aspect of the organization reflects this. From its hiring practices to the software it develops and the operational environment in which it runs, Okta understands that it is Always On. Okta enables enterprise administrators to increase security above what is available through traditional on-premises technologies. By offering strong password management capabilities, account management capabilities, easy-to-deploy multifactor authentication, and encrypted attributes, the enterprise is now able to put strong controls on high-value data while balancing the ease-of-access users demand. Okta is a leader in third-party certifications, physical and network security architecture, and reliability, so customers need not worry about putting authentication data in the cloud. Okta is trusted by organizations of all sizes and in all industries.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Okta’s change control process is audited and attested to in our SOC 2 Type II report. The final build is promoted to QA, which is responsible for all security, unit, and regression testing on the build. Once it passes testing, it is finalized and released to technical operations who perform deployment testing the build. After successful deployment testing, the build is deployed to staging where it will bake in for a week. Once passed, it is put through another deployment test and then installed to production. Further information can be found in Okta's change management standard operating procedures (SOP) document.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Okta conducts continuous internal vulnerability assessment, as well as annual external penetration testing. If a potential vulnerability is identified, it is triaged among the security, engineering, and technical operations teams. Okta's security team employs a risk ranking system for all technical vulnerabilities. The ranking system also accounts for all published risk rankings within the Okta environment. Critical- and high-risk issues are addressed as quickly as possible within the next release cycle or hot patch within the context of business feasibility. Medium-risk issues are addressed within the next four release cycles. Low-risk issues are addressed when possible with feature updates.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Okta utilizes a number of monitoring tools with centralized logging and SIEM using our own correlation rules for security monitoring, analysis, and alerting
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Okta has formally documented incident response & disaster recovery standard operating procedures (SOPs) that describe discovery, investigation, escalation, containment, notification, and documentation processes. Customers are provided this SOP document upon request and under NDA.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

One of our key objectives for 2022 is to complete certification of ISO 14001:2015 – Environmental Management. This internationally agreed standard sets out the requirement for businesses to review all areas of their organisation and improve their environmental performance through more efficient use of resources and waste reduction. Nine23 are anticipating certification by the end of May 2022. We welcome queries as to the status of this

For an SME it is harder to make a larger strides in reducing the causes of Climate Change; therefore we have joined forces with a number of other global hi-tech companies to set collective goals . The first is with the Trust X Alliance; which brings a number of SME’s together to look at the United Nations Sustainable Development Goals. There are a total of 17 Goals aimed at transforming our world, with Good Health and Wellbeing, Gender Equality, Decent Work and Economic Growth and Climate Action being our main focus.

In addition, Nine23 are part of a pilot group of technology companies working with Net Zero to create a consensus across the Tech industry as to what Net Zero means for businesses in the sector and to provide an industry standard against which business claiming to be Net Zero can be assessed. The goal is to create a pragmatic, effective and publicly available guide for Tech firms to achieve Net Zero. This “protocol” will be practical and easy to use, whilst remaining comprehensive in its scope and ambitious in its scientific robustness - offering businesses a realistic method of achieving credible sustainability goals, in line with the global climate goals required by the Paris Agreement.
Covid-19 recovery

Covid-19 recovery

Nine23 are working hard to help build a stronger economy by supporting Local businesses and creating jobs, apprenticeships and training opportunities within the local community where employees reside.  We work closely with a number of local businesses to supply key areas of support. Accounting, telephony, and the University of Southampton Park - in addition, all hands-on trades are locally based. Where possible we also prefer to use SMEs for hardware or software procurement. We are also members of the living wage foundation and aim to raise living standards of our staff, in addition to paying our taxes
Tackling economic inequality

Tackling economic inequality

Nine23 Ltd are passionate about tackling economic inequality. We are members of the Living Wage foundation and have moved from being office based, to hybrid working. This has enabled us to recruit further afield, broadening our reach of potential employees and giving us more diverse candidates. We now have staff based in various locations around the UK.

We strongly believe in the 5 foundational principles of quality work as outlined in the Governments Good Work Plan and closely align our culture, processes, and values in support of these. A continual focus on job satisfaction, safety wellbeing & security, fair pay, participation & progression, and voice & autonomy help to attract and retain staff from all backgrounds, minimise staff turnover, increase capability and maximise efficiency. Targeted plans are implemented to ensure continuous improvement in these key areas.

Continued focus alongside ongoing skill development, enables our workforce to reach their potential. Removing their (real or perceived) barriers to success, providing support for educational attainment, including providing training schemes to access professional qualifications ensures that their unique and valuable perspectives and skills are nurtured. Active engagement with the recruitment and development of existing staff and apprentices and offer posts specifically to those seeking to re-train into Digital and Cyber Security related roles. Our most recent apprentice joined Nine23 with a clear path for personal growth whilst learning on the job skills in the highly technical sector of IT support. We will be recruiting more individuals into our Cyber Security apprentice scheme.

We provide support for the existing workforce by providing careers advice, mentoring, coaching, training and development, mock interviews, and CV advice. We give them support for in-house progression and development into high growth areas or known skills shortages.
Equal opportunity

Equal opportunity

Even as a SME we aim to ensure opportunities are available to all. We are actively working to monitor, influence and improve our workforce diversity and social mobilisation efforts.
Nine23 are working hard to help build a stronger economy by supporting Local businesses and creating jobs, apprenticeships and training opportunities within the local community where employees reside.  We work closely with a number of local businesses to supply key areas of support. Accounting, telephony, and the University of Southampton Park - in addition, all hands-on trades are locally based. Where possible we also prefer to use SMEs for hardware or software procurement. We are also members of the living wage foundation and aim to raise living standards of our staff, in addition to paying our taxes.

Nine23 are a firm supporter of the apprenticeship scheme and graduate work placements and have provided numerous opportunities for developing roles through the service desk and marketing departments, into more senior positions.  We are proud our business has a part to play in the wider health of the UK economy.
Wellbeing

Wellbeing

Employee wellbeing has always been a priority - especially during the 2020 – 2022 Pandemic. Whilst all staff have been working from home we have increased our daily check-in calls and staff one2ones to ensure any issues are picked up and support provided as soon as possible.
We have provided free counselling sessions for any member of staff that needs it and supported those that have taken time off work due to sickness.
Nine23 have adapted working hours to fit with the real life situations people have to deal with – from child to caring or the elderly.

Pricing

Price
£0.47 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 Day trial period in which you have full suite access for 100 users limited to 5 applications.
Link to free trial
https://www.okta.com/free-trial/FRT/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@nine23.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.