EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Managed Business Intelligence Services

DXC Managed Business Intelligence Services provides maintenance, support, and development capacity coupled with services that transform a client’s BI environments. Transformation allows the client to benefit from the latest innovations in analytics and optimize with low cost, high power BI technologies.

Features

• Extract, Transform and Load (ETL / ELT)
• Databases
• Information delivery and visualisation tools
• Unlocks the valuable business opportunities from transformation
• Identify industry next practise to shape strategy and direction
• Advice, consulting, deployment and implementation services
• Understand what information clients need
• Manage information to achieve efficiency and effectiveness
• Re-engineer existing business processes with industrial best practice and methodology
• Advanced Analytics—support from a complete business analytics team

Benefits

• Supports the correct level of information organisation, governance and strategies
• 40+ years delivering business intelligence, analytics, and data management services
• Guidance, implementation accelerators and proven delivery experience
• Information governance and organisational maturity
• Mature information management competencies to support corporate strategy and governance
• Expertise to analyse data, identify information governance to business maturity
• Enables making the right business decisions with evidence based insight
• Develop critical skills needed in the digital economy

£557 to £2,186 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

165477056194696

Contact

DXC Frameworks Team
+44 330 105 8389
ukitenders@dxc.com

Planning

• Planning service: Yes
• How the planning service works: DXC has a strong UK Public Sector pedigree through working with major central government departments, hospitals and local public sector organisations. UK Public Sector organisations are realising the transformative power of digital. With this increased appreciation of digital’s role, many departments are daunted to take their transformation initiatives to the next level. With specialised departments in critical aspects of IT – like hybrid infrastructure, data science, information security and hyper-connected architectures – DXC can enhance business outcomes and maximise return on your technology investments. Our solutions give you the jump-start and sustained power needed to pull ahead, our solutions will enable you to capitalise on opportunities immediately and propel you into a secure, agile, cloud-enabled, and mobile-ready future. Our services complement our Hosting and Software offerings via the G-Cloud Service Lots by leveraging our expertise to ensure that the right solution for your business, right away. Customers rely on DXC to deliver the coordinated solutions that intersect infrastructure, big data, security, mobility, and the cloud with speed and agility.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: DXC Technology Information Management Consulting Services

Training

• Training service provided: Yes
• How the training service works: The learning experience that DXC delivers is one of the most important aspects of our service delivery. For this reason, DXC provides the highest quality of trainers in the industry with instructors that are dedicated full-time professionals and highly trained as subject matter experts in their field. DXC is able to provide a diverse range of training options: • Public Training: DXC operates an open public training schedule in DXC training facilities around the globe. Each course provides students with hands-on experience and is lab-based to keep learning practical. • Virtual Instructor Led Training (VILT): VILT provides the benefits of saving valuable time by permitting the student to stay in their office location during the training sessions. VILT are live, instructor-led sessions. • Onsite Training: The client will provide the onsite training facilities and DXC Education Services will provide one of its instructors to your chosen site to conduct the training. • eLearning: DXC eLearning is an interactive Web-based training tool that gets teams’ up to speed fast. Trainings can be accessed 24x7 on-demand. • Customised Training: Ranging from a detailed Training Needs Analysis through to building bespoke training courses, DXC Education Services can address your unique business needs.
• Training is tied to specific services: Yes
• Services the training service works with: DXC Technology Information Management Consulting Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: DXC's consultants can assist with the definition of G-Cloud Service architecture, service wrapper and advise you on making your transition runs smoothly and without disruption. DXC offers public sector organisations a highly secure, fully managed infrastructure, software, and services solution, for the administration of document and records ingested from multiple sources including scanned images, voice and video as well as derived from office automation and collaboration tools (e.g. email, word, excel). In addition key communications delivered through digital channels (with citizens, businesses and partners) can be captured as formal records.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: DXC Technology Information Management Consulting Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: DXC uses a global standard set of methods, processes, templates, checklists, guidelines, and useful links to Enable Delivery and Global Excellence (EDGE) in testing and quality assurance services. EDGE provides a consistent process set across all of our global testing centers, seamlessly integrating engineering, project management, process management, and support processes. Its flexible architecture (comprising “core” and “local” sections) enables areas and regions to reuse it extensively and create their own instance of a quality management system.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: DXC has a broad portfolio of Applications Management Services, covering different technologies and offered in tiers: ; • Break / Fix ; • Standard ; • Enhanced ; The services in the tier can be aligned to suit the customer defined SLA’s upon agreement. DXC has a team to provide applications management services for information management and information governance solutions. This covers business activities of application archiving, application retirement and records management. This team has been equipped with the skills and knowledge to support the relevant applications which cover these activities.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Disclosed upon application.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Disclosed upon application.
• Web chat accessibility testing: Disclosed upon application.
• Support levels: Disclosed upon application.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd’s Register
• ISO/IEC 27001 accreditation date: 28/05/2018
• What the ISO/IEC 27001 doesn’t cover: Available on Request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognise the impact companies have on the environment we all live in. We are committed to being net zero by 2050 in the UK. The Science Based Targets initiative (SBTi) has validated our near-term emission reduction target of 65% by FY30 against our FY19 baseline as being in line with minimizing global warming to 1.5°C. In FY23, 96% of the energy we purchased in the UK was renewable. We are continually improving the efficiency of our offices and data centers, and are ensuring that our data centers are certified under the ISO 50001 energy management system standard. We are also advancing the sustainability of our IT services, helping our customers to become more sustainable. We are members of the Green Software Foundation, a non-profit with the mission to build a trusted ecosystem of people, standards, tooling and best practices for creating and building green software. We help our customers increase their energy efficiency and reduce their environmental impacts with proprietary technology and next-generation solutions such as cloud computing, desktop virtualization and data center management. We will build on our existing programme of sustainability activities to deliver additional environmental benefits in the performance of the contract.

  Tackling economic inequality

  We provide high-quality learning and development opportunities to young people via our Early Careers Programme and Digital Futures Academy. Our Early Careers Programme provides development opportunities and training to enable young people to jumpstart their careers. We focus on developing potential, and our programme is designed to broaden and deepen knowledge. DXC and Manchester United Foundation have partnered to launch the DXC Digital Futures Academy, a four-year education programme for secondary-school students in the Greater Manchester area. The academy aims to support, inspire and empower young people, connecting them to opportunities and enhancing their career prospects in the technology sector. 50 students aged 12-13 years old are participating in the programme, which includes teaching technology, personal and professional development skills. We will build upon our existing programme of activities to create new jobs and new skills during the performance of the contract.

  Equal opportunity

  We are building an inclusive, high-impact culture based on equitable practices and diverse employee perspectives. We achieve this through our focus on impact-driven programmes - for example, the DXC Dandelion Programme. The DXC Dandelion Programme provides an environment that supports and celebrates the talents and skills of neurodiverse people — such as those with Autism, ADHD or Dyslexia — and helps them build valuable skills to pursue a career in information technology. The DXC Dandelion Programme has been awarded a Silver award for Best Learning Programme that Supports and Promotes Diversity, Equity and Inclusion from the Brandon Hall Group. We are also a Disability Confident organisation in the UK and achieved a top score of 100 in the 2023 Disability Equality Index. 99% of our global workforce is enabled to work virtually, including from home, and all of our people are able to apply for flexible working, supporting the needs of diverse individuals. We also support a diverse, inclusive and equitable culture through our Employee Resource Groups. They provide support, networking and allyship to diverse individuals, as well as valuable feedback to the organisation on how it can better support diverse communities. Our ERGs work closely with HR to continuously evolve our best practice. We have several ERGs including for: ; • Gender ; • Race and ethnicity ; • Disability and neurodiversity ; • LGBTQ+ ; • Armed forces ; ; We will build upon our existing programme of diversity, equity and inclusion activities to support equal opportunity during the performance of the contract.

  Wellbeing

  Caring is core to our values. We take care of each other and work as a team to build a sustainable company that supports our communities. This includes supporting the health and wellbeing of our people and wider society. As a virtual first organisation, 99% of our global workforce is enabled to work virtually, including from home. Working from home can be more inclusive for people with disabilities, health conditions and caring responsibilities. We also run several programmes to support the physical and mental health of our people. This includes:; Wellbeing Awareness Programmes. Working with our partners and delivered by Wellbeing Champions alongside HR, we provide a number of awareness programmes and activities throughout the year centered on improving the health and wellbeing of our employees. For example, walking challenges, healthy eating programmes, and financial planning support.; Employee Assistance Programme, supporting the personal matters of our people. Services are available 24/7, 365 days a year, and include counselling, online CBT and critical incident support, as well as health checks, mood trackers, and wellbeing articles. ; Mental Health First Aiders. We work with Mental Health First Aid England, a social enterprise, to train our employees as Mental Health First Aiders (MHFAs). ; We will build upon our existing programme of wellbeing activities to support the wellbeing of the workforce in the performance of the contract.

Pricing

• Price: £557 to £2,186 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.