NEEM CONSULTING LIMITED

Software Development & Consultancy

Application Development, Web Development, Mobile Development, Full Stack Development, CRM Platform Development, Progressive Web App Development, Business Intelligence, Data Engineering, Big Data, Machine Learning, Technical Guidance, Cloud Solutions, Project Management, Business Change, Business Analysis, Project Services, General Architecture and Cloud Infrastructure (Azure, AWS, GCP)

Features

  • Develop bespoke Software Applications
  • Develop Web Applications
  • Develop Websites
  • Provide Cloud Solutions and expertise
  • Develop Business Intelligence solutions
  • Deliver Data Engineering solutions
  • Enchance and support existing Software Applications
  • Provide technical reviews of software architecture and coding standards
  • Project Management, Business Analysis and Business Change
  • General Architecture and Cloud Infrastructure (Azure, AWS, GCP)

Benefits

  • Introduces leading edge software solutions
  • Improves user engagement
  • Delivers fantastic user experience
  • Improves performance and efficiency
  • Reduces business costs
  • Improves business processes and mitigates risks.

Pricing

£350 to £1,400 a user a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glynroberts@neemconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 6 6 0 8 3 4 6 9 3 4 8 9 6 8

Contact

NEEM CONSULTING LIMITED Glyn Roberts
Telephone: 07595512790
Email: glynroberts@neemconsulting.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
All our solutions go through rigorous user acceptance and regression testing as part of our standard develeopment approach. We also make use of automated unit testing as part of our continuous integration and deployment processes (CI/CD). We document clear acceptance criteria for performance for our solutions which are agreed with clients. For web solutions we also make use of industry standard tools to assess and monitor performance and accessability such as Google Lighthouse. Multiple non-prod environments are provisioned to provide quality assurance in production environments. These generally include Development, QA, AM (Application Maintenance) and Regression.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Neem can provide comprehensive ongoing support for all our solutions. This can include but is not limited to infrastructure support and maintenance, application support, bug fixes and provisions for continuous improvement and enhancements. Our support agreements state clear SLAs and turn around times, guaranteeing outstanding service.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response and resolution times are dependent on the service critically and priority level of the ticket. As an standard example, an initial response for any issue would be generally be within 1 hour. A P1 (Critical) ticket may have a target resolution within 4 hours, 8 hours for P2, 24 hours for P3 and 48 hours for P4
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Na
Support levels
Support agreements and costs are specific to the solutions and services we provide and their service criticality to the business. Standard SLAs are for P1, P2, P3 and P4 incidents with high criticality services having resolution times between 4 and 24 hours. As a standard, all agreements include provision for Project Management, Analysis and Development resource.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Security Metrics
PCI DSS accreditation date
31/02/2019
What the PCI DSS doesn’t cover
This accreditation was gained for a specific application for one of our customers. The requirement for PCI compliance is application and solution specific.
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

At Neem, we are committed to playing our part in the fight against climate change and always consider the impact on the environment when conducting our business activities.
Since 2018, we have been paperless business. We have removed all printers from our offices and send all our contracts, consultancy agreements and documentation via digital channels. When it is necessary to send physical packages, we take steps to ensure recyclable packaging is used and any non-recyclable items are kept to a minimum.
Many of solutions we have delivered over the years have digitized manual, paperless processes and encouraged use of customer facing devices to gain input. This has not only given our customers the benefit of reduced costs and improved efficiency but also reduced their use of paper.
We also positively influence behaviour of customers through our delivery of Cloud solutions. Software we provide has facilitated the decommissioning of numerous on-premises servers in favour of a single cloud-based platform, reducing overall energy consumption.
As we continue to scale and grow as a business, we aim to regularly review our business processes, looking for opportunities to reduce our carbon footprint and undertake other initiatives which will help us become truly carbon neutral.

Pricing

Price
£350 to £1,400 a user a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glynroberts@neemconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.