IJYI LTD
Automation: Workflow Integration, Optimisation & Intelligent Interactions
We streamline business processes by automating workflows and enhancing customer interactions. We make use of AI-driven chatbot technology, Azure Logic Apps, AWS Step Functions, and the latest in large language model technologies. Our solutions boost efficiency and improve service through tailored automation and intelligent, conversational user interfaces.
Features
- Automates workflows using Azure Logic Apps for enhanced business efficiency.
- Orchestrates complex processes with AWS Step Functions for streamlined operations.
- Employs Azure Function Apps to create custom automation scripts.
- Utilises AWS Lambda for scalable, serverless function deployment.
- Integrates intelligent chatbots leveraging large language models for enhanced interactions.
- Connects automation with existing systems, improving data flow and productivity.
- Implements analytics for decision-making support.
- Reduces manual tasks with reliable, automated systems.
- Adapts easily to various industries with customisable solutions.
- Monitors and updates systems for continuous optimisation and security.
Benefits
- Cuts costs by reducing manual tasks and improving process efficiency.
- Streamlines task management and data processing through automation.
- Enhances operational agility with adaptable, automated workflows.
- Delivers faster responses to customer enquiries via intelligent chatbots.
- Ensures consistent and accurate execution of business processes.
- Scalable solutions grow with your business, adjusting to demand.
- Provides secure and compliant automation and chatbot interactions.
- Frees staff to focus on higher-value strategic work.
- Offers personalised customer interactions with AI-enhanced chatbot technologies.
- Empowers businesses with insights from automated data analysis and interactions.
Pricing
£800 to £1,200 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@ijyi.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 6 6 2 0 0 3 5 1 8 5 7 7 8 9
Contact
IJYI LTD
Kevin Linsell
Telephone: 01473 558748
Email: sales@ijyi.com
Planning
- Planning service
- Yes
- How the planning service works
- We begin by assessing your current workflows and communication channels to identify key areas for automation and chatbot implementation. Our team designs a solution that incorporates technology such as Azure Logic Apps and / or AWS Step Functions for process automation, and integrates chatbot technology built on the latest large language models (LLM). This plan ensures that automation not only simplifies operations but also enhances customer engagement through intelligent interactions.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Comprehensive handover and awareness training sessions are provided to empower your team to manage the new automated systems and chatbots. Training covers daily operations, troubleshooting, and best practices to maintain optimal performance and security.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our setup process involves integrating chosen technologies like Azure Logic Apps and AWS Step Functions into your existing IT framework, alongside deploying custom chatbots. We handle the technical aspects, ensuring integration and minimal disruption. Our comprehensive support during this phase includes thorough testing and handover to ensure smooth adoption.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We utilise robust and proven technologies from industry leaders like Azure and AWS to ensure that our automation solutions meet the highest standards. We thoroughly test the automated workflows and chatbot interactions to ensure they meet all functional and performance requirements. This includes load testing, user acceptance testing, and security audits, ensuring that both automation and AI components perform reliably under varied operational conditions.
Security is a priority, especially with the incorporation of AI chatbots. We conduct security assessments to ensure automated processes and chatbot interactions are protected against threats. This includes encryption of data in transit and at rest, vulnerability scans, and compliance checks.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Certified security testers
- Yes
- Security testing certifications
- Other
- Other security testing certifications
-
- CompTIA Certified Penetration Test+
- CompTIA Certified Network Vulnerability Assessment Professional
- CompTIA Certified Advanced Security Practitioner
- CompTIA Certified Secure Infrastructure Expert
- CompTIA Certified Security Analytics Expert
- CompTIA Certified Cyber Security Analyst
- CompTIA Certified Security+ Professional
- Certificate of Cloud Security Knowledge V4 (CCSK)
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Our ongoing support ensures your automation and chatbot systems remain efficient and up-to-date. This includes regular updates to software, monitoring of system performance, and quick resolution of any operational issues. We provide continuous engagement to adapt solutions to new business needs and technological advancements.
Service scope
- Service constraints
- Our services focus on enhancing existing systems with automation and AI chatbot technologies, using platforms like Azure and AWS. We work within your current infrastructure to maximise efficiency and effectiveness. Our success depends on the compatibility of your existing systems with our automation solutions and your team's readiness to adopt new technologies.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a number of different bespoke SLA models across our client base, starting at 30 minutes
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
1st line support for end users at extra cost. 2nd & 3rd Line support is part of our standard support offering.
This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a number of different bespoke SLA models across our client base.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our team work extensively from home thus reducing the environmental impact of commuting.
All our solutions are cloud based therefore enabling the cloud providers to concentrate on effective power, heating and cooling at a scale that we could not.
We have extended the refresh period of our computing equipment to reduce landfill and waste.Covid-19 recovery
As a result of COVID-I9 we have changed our business working pattern completely. All staff now work remote for the majority of their time, using our re-designed office facilities when their personal or business needs require.
This has enabled improved social distancing, reduced travel and also improved wellbeing of our staff. Additional benefit is casting a wider geographical net for staff.
We also encourage part time working, including fitting around childcare and education.Tackling economic inequality
Our business is growing and we are creating career opportunities in the East of England. We have employment options across a range of areas:
- School Hours contracts to enable parents/carers to return to work
- Flexible Study Contracts that has enabled mature students to continue to work in our sector whilst studying degree/PHD level
- General part-time work.
Approx. 30% of our staff (including CEO) now work part-time patterns.
In 2023 we restarting our Apprenticeship Programme in partnership with our local council and a local training provider.
We continue to nurture early career progression through our work experience programme and as an Industry Partner with Suffolk New College and the University of Suffolk.Equal opportunity
Everyone has a development pathway looking to facilitate career progression. We invest time and money in training, development and opportunities for self improvement. Our IJYI Innovators initiative gives individuals the opportunity to work on personal interest projects either lone or in a small team. This ensures everyone, at all levels, can collaborate and drive personal improvement.Wellbeing
Wellbeing is vital here at IJYI. We have an open approach to discussing everything and anything. We are flexible with our life-work balance and keen to support everyone through any challenges they may face.
Every employee has a private personal health benefit which includes the ability to speak to professionals around their health and wellbeing.
We have recently put all staff through a Mental Health Toolkit training course provided by Suffolk MIND.
Our team is actively involved in volunteering activities with local charities. Time is freely given both from work and personal time.
Pricing
- Price
- £800 to £1,200 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@ijyi.com.
Tell them what format you need. It will help if you say what assistive technology you use.