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BetterGov

Microsoft Cloud Services

BetterGov’s Microsoft Cloud Support Services provide a wide range of Microsoft cloud consultancy services to help you plan, build, implement, adopt and support Microsoft cloud-based services for your organisation.
Services are offered on a wide range of platforms including Microsoft Azure, Microsoft 365, Microsoft Dynamics, and Microsoft Power Platform.

Features

  • Flexible access to specialist Microsoft certified testers/developers/engineers/architects
  • Microsoft Power Platform, Power Automate, Power BI, Power Apps support
  • Azure, AWS, GCP, PaaS, IaaS, SaaS, DevOps, DevSecOps, microservices, CI/CD
  • .NET Core, Angular, Razor, JavaScript, SQL, Python, MVC, Node.js, Java
  • Test Automation (design, build, test, implement automated processes)
  • User Research, Service Design, User Experience (UX), UI support
  • Solutions, Technical, Enterprise, Data, Business and Systems Architecture
  • Business, Data and Systems Analysis and ERP, CRM development
  • Scrum Master, Delivery Management, Agile Coaching and Change management
  • Effective knowledge-transfer, up-skilling, coaching and mentoring

Benefits

  • Rapid access to multi-disciplinary teams of Security Cleared (SC) specialists
  • User-led culture transformation, enabled by cloud digital technology
  • Clearly defined work packages, based on the delivery of outcomes
  • Reduced cost through optimised and scalable delivery approach
  • Development and implementation of delivery governance and processes
  • Reduced Onboarding Time, Immediate Project Start with Experienced Resource
  • Support is integrated within customer team structures and culture
  • ICAgile, CSM, PSM, PSPO, Kanban, Prince2, MSP, ITIL, ITQSB qualified
  • Collaborative delivery and effective knowledge-transfer, up-skilling, coaching and mentoring
  • Transformation and change management in a Lean and Agile environment

Pricing

£315 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marc@bettergov.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 6 6 2 3 7 4 3 6 0 3 3 7 9 5

Contact

BetterGov Marc Cohen
Telephone: 0203 289 4203
Email: marc@bettergov.co.uk

Planning

Planning service
Yes
How the planning service works
BetterGov employs our "pick and mix" approach to the implementation of cloud hosting and software services. We believe the best approach to planning and deployment is to build upon resource already available within your organisation. We provide a host of planning services including; Project and Programme Management, Business Analysis and Solution Design.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
BetterGov training repository and specialist resources support both small and large scale cloud software and hosting services. Our trainers are very adaptable but specialise in social care business process and financials as well as reporting training. Basic computer skills and MS Office suit to support front line user system familiarisation can be included to ensure 360 degree understanding and promote end-user confidence.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
BetterGov has dedicated technical migration resources who can advise and/or manage transition to cloud services from legacy systems and infrastructure.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
BetterGov quality assurance services audit infrastructure and software business processes to ensure configuration and build is both fit-for-purpose and scalable. Provision and management of 3rd party performance testing tools can be agreed and deployed to ensure infrastructure can support both current and future demands.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Support is provided on-site or over the phone.

Service scope

Service constraints
Not Applicable

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 working day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Telephone support is provided as standard. On-site support is also available.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Our Carbon Reduction Plan outlines our current carbon footprint and the way in which we aim to be Net Zero by 2035. We operate a ‘paper free’ office and recycle all IT equipment. New IT purchases are considered with sustainability in mind and only made where necessary. We offset our environment impact through donations to Trees for Life and are in the process of becoming a Silver Partner.

Covid-19 recovery

We have modified and improved workplace conditions that support the COVID-19 recovery effort including the implementation of effective social distancing, remote working, and sustainable travel solutions.

Tackling economic inequality

We are a member of the Living Wage UK. Our membership confirms we pay all staff at least the national minimum wage but in addition our membership enables Living Wage UK to promote their agenda to bring more businesses and employers into the scheme.

Equal opportunity

We donate to Access UK, a charity that supports BME youth employment and job creation in the community.

Wellbeing

We provide training opportunities for staff to upskill them in interests related to social care and IT in the workplace but also personal/social interests on a case-by-case basis. These workplace and social training opportunities are part of our package to attract and retain the highest quality staff, improving their working conditions and providing opportunities. We offer and have offered flexible working for many years and operate a bonus structure as well as mentoring by company founders among many other benefits.

Pricing

Price
£315 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marc@bettergov.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.