CDW LIMITED

CDW KnowBe4 Protect

Protect guards against data breaches by reducing human activated risk. Easy to use, certified encryption with flexible user controls and automatic encryption options supports your security policy.

Features

• Push and pull AES 256-bit encryption for emails and files
• Recipient access options
• User email classification using an Outlook plugin
• Automatic encryption through integration with existing classification tools
• Automatic encryption and user prompts based on Prevent DLP policy
• Fully cloud-based, hybrid or on-premises implementations
• User controls include restrict forwarding/printing/downloading, expiry date and digital watermarking
• Post-send controls include email revocation, change expiry date and classification
• Mobile app support, including face ID authentication
• Large file transfer support

Benefits

• Certified encryption protects against data breaches by reducing human-activated risk
• End-to-end encryption protects emails that are intercepted in transit
• Automatic policy-based encryption and granular user controls lower administration overhead
• Flexible sender controls and recipient authentication reduces user friction
• Policy-based encryption completely removes the burden on the sender
• Comprehensive audit and reporting help meet regulatory requirements
• Overcomes email size limits without creating user friction
• Full mobile device support maintains user productivity
• Multiple recipient authentication options can align with your risk policies
• Flexible deployment options support your information security policy

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

166247331966122

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We provide an COM add-in for Microsoft Outlook (full client), and a dedicated mobile app. The Gateway integrates with Microsoft Exchange via SDX Transport Agent or via SMTP connectors.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • MS Windows 8, 10
  • MS Outlook 2013, 2016, 2019, … for M365

User support

• Email or online ticketing support: Yes
• Support response times: "KnowBe4 provides email/online ticketing support Monday to Friday from 9 am to 6 pm GMT. We also have overseas offices that have extended hours as an option. Tickets received outside of office hours will be worked by the next available operations centre, however no action can be guaranteed until the next working day. Support is prioritised by subscription level and impact.; For full details on support hours please see: https://www.knowbe4.com/hubfs/KnowBe4-Support-Document.pdf?t=1518625292505&hsLang=ja-jp ; Please see our standard Service Level Agreement (SLA) for response times: https://www.knowbe4.com/legal/service-level-agreement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: "; We have a standard Service Level Agreement which is available to all customers, accessible for review at https://www.knowbe4.com/legal/service-level-agreement.; Every customer is assigned a dedicated Customer Success Manager (CSM) as part of their subscription, ensuring tailored support aligned with your organization’s unique goals and desired outcomes. CSMs are subject matter experts across all KnowBe4 products and serve as your liaison to technical support and product teams.; After deployment and onboarding, should you need any assistance, there are different options for getting in touch with us. The first is calling or emailing your CSM with your questions. If the CSM cannot address the issue, they will fill out a support ticket on your behalf. Alternatively, customers can submit a support ticket from the KnowBe4 platform/website or call our Help Desk line.; ; If the issue cannot be handled by our initial support, you would be directed to our Enterprise Support Level III. These support reps have the most intimate familiarity with KnowBe4 products, however, issues rarely come up that need this support.; "
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Customers purchasing Protect can benefit from:; ; - A dedicated Professional Services engineer who will perform the installation and initial configuration until the customer is happy with the service; ; - Technical documentation and user guides which can be used for training purposes."
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Audit logs can be extracted as a CSV file.
• End-of-contract process: "All software should be removed (e.g. the Outlook add-in and/or Gateway), including any routing rules installed on to Exchange/Office 365 or mail hygiene services. ; ; Any previously encrypted emails can still be accessed by senders/recipients alike, provided the encryption key is still active and content is still accessible. A copy of encrypted emails at Web Access is deleted as standard 90 days from last access. Recipients can still access the .switch package they originally received, providing the encryption key is active."
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding / offboarding documentation is provided to our customers by our Customer Success team. Some information, e.g. user guides are also available online via our website.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: "Apps are available for mobile (IOS and Android) and desktop apps (MS Windows/Outlook, Office 365 OWA), Mac OSX (Office 365 OWA).; All web interfaces are fully responsive for all device types and screen resolutions."
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service functionality is accessed via a outlook add-in with ribbon and task pane objects, via a web portal and mobile app.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility features are primarily dependent on the email client and device being used to respond to emails.
• API: No
• Customisation available: Yes
• Description of customisation: "Protect policies can be configured to meet your data handling requirements. Aspects which can be customised include:; - User onboarding policies; - Branding of notification emails; - Data loss prevention policies; - Security labels and restrictions; - Domains whitelists / blacklists; - Automated encryption based upon content; - Automated file transfer"

Scaling

• Independence of resources: Our services are built on scalable public cloud services and are architected to provide scalable solutions that minimise the impact of any specific customer. Each product is provisioned with the resources required to deliver the service. Shared components are built with redundancy and high-availability as a key element of their design

Analytics

• Service usage metrics: Yes
• Metrics types: "Infrastructure metrics, KnowBe4 platform operates with 99.9% uptime, to be reviewed annually ; ; Application metrics. your administrators through the administrator page can view statistics associated with the detection of emails classified as Dangerous and Suspicious:; Types of phishing emails Types of Payload Supply Chain Health "
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: KnowBe4

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: KnowBe4 leverages AWS for data encryption in transit (TLS) and at rest (AES-GCM 256). KnowBe4 currently uses Load Balancer and CloudFront Security Policies supporting TLS 1.2 and higher. KnowBe4 uses the AWS Key Management Service (KMS) service to enable data at rest encryption across our products. We use this for encrypting data within databases, and data stored within object storage (S3). AWS KMS uses the Advanced Encryption Standard (AES) algorithm in Galois/Counter Mode (GCM) with 256-bit secret keys.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: User lists and auditing details can be downloaded via CSV.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: "We have a standard Service Level Agreement which is available to all customers, accessible for review at https://www.knowbe4.com/legal/service-level-agreement. ; As a SaaS provider serving a global customer base, we maintain a uniform SLA across our entire customer base. This consistency enables us to deliver reliable performance, scale efficiently, maintain our robust security protocols, and provide timely support to all customers.; KnowBe4 will remediate any agreed upon deficiencies within its stated vulnerability remediation SLA posted on https://www.knowbe4.com/terms. ; "
• Approach to resilience: Our services are built on resilient public cloud services and is architected to provide a scalable solution that allows both vertical and horizontal scaling through the provisioning of appropriate resources to support customer requirements. Components are built with redundancy and high-availability as a key element of their design in order to ensure responsiveness and availability
• Outage reporting: A public dashboard, For status and uptime monitoring refer to KnowBe4's status page - https://status.knowbe4.com

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels are restricted by both procedural and technical enforced security including infrastructure restrictions and privileged access management software
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Management service - OKTA - Fido key

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Our certifications and information regarding which standards are followed can be found here: https://www.knowbe4.com/legal/security
• Information security policies and processes: KnowBe4 has a comprehensive set of security policies in place, all of which are subject to periodic external evaluation by auditors. For further details, please refer to KnowBe4's due diligence package, which includes the table of contents for the relevant policies and procedures.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: KnowBe4’s change management process assures security checks and peer reviews are in place for all code changes made to the KSAT production environment. KnowBe4’s infrastructure is managed by code. All security changes go through SAST and dependency checks prior to being deployed. All major changes undergo a security and privacy assessment throughout the life cycle as early as the initial planning stages.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "The KnowBe4 information security team performs web application vulnerability scans monthly. These scans are configured to run as authenticated scans. KnowBe4 also conducts internal penetration testing periodically and currently participates in a private bug bounty program where vetted researchers conduct ongoing penetration testing of our applications and infrastructure. ; ; All vulnerabilities discovered from scans or penetration testing are added to a tracker where they are verified, categorized, and evaluated for actual risk. ; ; Vulnerabilities are remediated based on KnowBe4's remediation timeline, please refer to - https://www.knowbe4.com/security"
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: KnowBe4 leverages a SIEM to monitor events. The production environment leverages Amazon AWS, WAF, CloudFront, GuardDuty, Shield, VPCs, IAM, Security Groups, and other controls. Changes to the environment are logged and monitored. All changes are required to go through KnowBe4's change management process. Vulnerabilities are remediated in accordance with the schedule listed here: https://www.knowbe4.com/security
• Incident management type: Supplier-defined controls
• Incident management approach: "Incident management is defined in the Information Security Program & further detailed in the Security Incident Response Plan which includes: roles, communication, incident categories, testing along with procedural processes for preparation, identification, containment, remediation, investigation, follow-up/ Lessons Learned, and Notifications. KnowBe4 will notify customers within 72hrs of confirmation of breach affecting customer's data by email. For any outages please reference: https://status.knowbe4.com/; "
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 15 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 14 July 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: Tuesday 11 March 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 589cb06d-71a8-43f6-81a1-eda062104f56
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4f861f6b-f0f0-44fa-a807-6049b0d9bfdc
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.