SYSTEMSACCOUNTANTS LIMITED

ERP & EPM Consultancy Services for System Transformation and Managed Support

SystemsAccountants specialises in providing experts for Financial Systems, ERP, EPM, Analytics, and Finance Transformation to optimise operations and enhance technology investments.

We support organisations by providing full project teams to deliver end-to-end technology and process transformation, with emphasis on Unit4-ERP (Agresso) and Oracle (NetSuite & Fusion).

Features

• Digital Transformation, Business process assessment and requirements gathering
• Provision of ERP & EPM/CPM Project Planning & Project Management
• Guidance on ERP & EPM/CPM System & Vendor Selection
• System Scoping & Design
• ERP & EPM/CPM System Implementation & Configuration
• Data Migration & Integrations to third party applications
• IST & UAT Testing
• Change Management, Training & Deployment for business readiness
• Post Go Live Support and Maintenance
• Milestone and Version upgrades

Benefits

• Enhances efficiency, reduces costs, improves adaptability, prioritises needs, streamlines operations
• Optimises resource allocation, ensures timely delivery, enhances decision-making
• Streamlines vendor evaluation, optimal system choice, enhances compatibility, maximises ROI
• Defines precise requirements, tailors functionality, optimises workflow, enhances system integration
• Ensures accurate setup, customises features, optimises performance, facilitates user adoption
• Secures data transfer, ensures compatibility, enhances connectivity, streamlines integration
• Validates functionality, identifies issues, ensures reliability, enhances user satisfaction
• Facilitates comprehensive training and ensures successful deployment for business readiness.
• Provides ongoing assistance and maintains system performance post-deployment
• Enhances system capabilities, manages timely updates and ensures milestone achievements

£62.50 to £175.00 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sam@systemsaccountants.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

166414523356290

Contact

Sam Thomas
+44 7901 009 022
sam@systemsaccountants.com

Planning

• Planning service: Yes
• How the planning service works: • Needs Assessment: Conduct a detailed analysis of your business's specific requirements and strategic goals.; • Vendor Selection Guidance: Leverage our expertise to recommend cloud solutions that best fit your operational needs.; • Customised Implementation Planning: Collaborate with your team to develop a customised implementation plan that aligns with your business objectives and IT infrastructure.; • Seamless Integration: Ensure the selected cloud solution integrates effortlessly with existing systems, minimising disruption.; • Deployment Support: Assist with configuration, deployment, and ongoing management of your cloud services.; • Staff Training: Provide comprehensive training to ensure your team is proficient in using the new systems.; • Strategic Roadmap Development: Offer a strategic roadmap to enhance efficiency and scalability through innovative cloud solutions.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Unit4-ERP (Agresso/ ERP7/ ERPCR/ ERPx/ FP&A)
  • Oracle Cloud Fusion & Oracle EPM
  • Oracle NetSuite
  • OneStream
  • Tagetik
  • SAP (ECC6, S4, B1, ByD)
  • Unit4-Financials (CODA/Dreams)
  • Workday
  • Microsoft Dynamics 365 including Power BI, F&O, BC,
  • Sage Intacct

Training

• Training service provided: Yes
• How the training service works: Customised Training Modules: Develop tailored training programs based on the specific systems and processes implemented.; ; Role-Based Training: Provide training sessions that are customised to the different roles and responsibilities within your organisation.; ; Hands-On Workshops: Conduct practical, hands-on workshops that allow users to experience real-world scenarios and solve problems.; ; E-Learning and Webinars: Offer online courses and webinars to facilitate flexible learning schedules.; ; Ongoing Support and Refreshers: Provide continuous learning opportunities and refresher courses to help staff stay updated with the latest functionalities.; ; Training Documentation: Supply comprehensive training manuals and user guides for future reference.; ; Certification and Assessment: Conduct assessments to certify users on their knowledge and effective use of the new systems.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Unit4-ERP (Agresso/ ERP7/ ERPCR/ ERPx/ FP&A)
  • Unit4 Financials (CODA)
  • Oracle Cloud Fusion & Oracle EPM
  • Oracle NetSuite
  • SAP (ECC6, S4, B1, ByD)
  • Workday
  • Microsoft Dynamics 365 including Power BI, F&O, BC,
  • OneStream
  • Tagetik
  • Sage Intacct

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Cloud Migration Strategy Development: Collaborate with clients to create a detailed strategy for cloud migration that matches their specific business requirements.; Cloud Solution Evaluation: Evaluate various cloud services to identify the best options that align with the client’s operational needs and budget.; Risk Management: Address potential risks and plan contingencies to ensure a smooth transition to the cloud.; Data and Application Migration: Guide the migration of data and applications to ensure integrity and minimise downtime.; Custom Integration Solutions: Develop custom integration solutions to seamlessly link new cloud services with existing on-premises systems.; Post-Migration Support: Provide ongoing support and optimisation advice post-migration to maximise cloud performance and cost-efficiency.; Training and Enablement: Offer comprehensive training sessions to empower staff with the skills needed to utilise new cloud technologies effectively.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Unit4-ERP (Agresso/ ERP7/ ERPCR/ ERPx/ FP&A)
  • Unit4 Financials (CODA/Dreams)
  • Oracle Cloud Fusion & Oracle EPM
  • Oracle NetSuite
  • SAP (ECC6, S4, B1, ByD)
  • Workday
  • Microsoft Dynamics 365 including Power BI, F&O, BC,
  • OneStream
  • Tagetik
  • Sage Intacct

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Customised Testing Frameworks: Develop tailored testing frameworks to address specific client needs and project requirements.; Performance Benchmarking: Establish performance benchmarks to ensure that the new systems meet pre-defined efficiency and speed criteria.; Automated Testing Solutions: Implement automated testing tools to increase testing coverage and accuracy.; Issue Tracking and Resolution: Facilitate rigorous issue tracking and coordinate with development teams to ensure timely resolution of defects.; End-to-End Testing Services: Offer comprehensive testing services including unit, integration, system, and user acceptance testing.; Performance Optimisation: Provide guidance on optimising system performance based on testing outcomes.; Training on Quality Standards: Educate client teams on maintaining high quality standards post-implementation.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Other
• Other security services:
  • ERP Cloud Security
  • EPM Cloud Security

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: At SystemsAccountants, we provide comprehensive support for hosted software services, specifically tailored for users of ERP, EPM/CPM applications, including Unit4-ERP and Oracle Cloud, with the following approaches:; ; Consultative Support: We offer expert consultation to help you understand your cloud infrastructure requirements and how best to meet them without hosting the applications ourselves.; ; Integration Assistance: We assist in integrating these ERP solutions with other business applications, ensuring smooth interoperability and data consistency.; ; Customisation and Configuration: Our team helps in customising and configuring the ERP systems to suit your business processes and needs.; ; Troubleshooting and Problem Solving: We provide ongoing support to troubleshoot any issues that arise, helping maintain the optimal performance of your ERP systems.; ; Training and User Adoption: We conduct detailed training sessions for all users to enhance their understanding and ability to use Unit4-ERP and Oracle Cloud effectively.; ; Updates and Upgrades: We guide and support you through updates and upgrades to ensure that your systems are always current, without causing disruption to your operations.; ; Performance Optimisation: Our team continuously works to optimise the performance of your systems to ensure they deliver maximum value.

Service scope

• Service constraints: Non-Hosting Policy: SystemsAccountants does not host ERP applications, thus, clients must arrange their own cloud hosting solutions which we can support in selecting. ; ; Customisation Scope: Customisations are subject to the limitations and capabilities of the ERP software itself.; ; Performance Metrics: Optimisation efforts are constrained by the existing technological infrastructure and the inherent capabilities of the ERP systems.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our Service Level Agreement specifies that response times will be within 2 hours during standard business hours, which are from 9AM to 11.59PM, Monday through Friday
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our consultancy support agreements include three levels of support: first, second, and third line. These tiers range from addressing basic inquiries to in-depth root cause analysis of technical issues.; ; Each tier provides access to our inhouse technical account managers and cloud support engineers with specialist application knowledge dependent on the customer requirement. ; ; Support Levels Offered; Basic Support: ; -Covers general queries and minor issues not requiring extensive technical expertise.; -Ideal for non-critical applications.; ; Standard Support:; -Includes all Basic level services, plus assistance with system optimisations and configurations.; -Suitable for business-critical operations that need regular maintenance.; ; Premium Support:; -Provides comprehensive support, encompassing all Standard features.; -Includes proactive monitoring, performance tuning, and emergency response capabilities.; -Best suited for mission-critical environments requiring maximum uptime and reliability.; ; Costs of Support Levels; Basic Support: £80.00 per hour. ; -Charged at a fixed monthly fee covering all basic enquiries and minor troubleshooting.; ; Standard Support: £90.00 per hour. ; -Costs more than Basic, usually combining a fixed monthly rate with additional charges for specific services.; ; Premium Support: £99.00 per hour. ; -The most advanced tier, reflecting its wide range of services and emergency support. ; -Typically involves a monthly retainer and variable costs based on service usage.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SystemsAccountants is actively working towards net zero and have partnered with Climate Wise to assess our carbon footprint. This process has allowed us to identify emissions from various sources within our operations, including those from direct operations (scope 1), purchased energy (scope 2), and other indirect sources (scope 3). The comprehensive assessment has enabled us to set achievable and realistic carbon reduction targets, aligning our long-term vision of achieving net-zero emissions and aligning with global climate targets. Whilst our business's emissions are minimal, steps to reduce them and encourage green behaviour in our workplace include being consumption conscious, reducing and sharing commutes and considering green suppliers.

  Equal opportunity

  SystemsAccountants embraces diversity, promotes the positives of diversity across all business activities and develops a business culture that reflects that belief. We recruit from many sources ensuring that our employee and candidate base is as diverse as possible. We collect and annually review our diversity data. ; SystemsAccountants is committed to diversity and promotes diversity for all employees, workers and applicants. We review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. SystemsAccountants treats everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, membership or non-membership of a Trade Union or spent convictions, and places an obligation upon all staff to respect and act in accordance with this policy. ; SystemsAccountants do not discriminate unlawfully when deciding which candidate/temporary worker is chosen for a vacancy or assignment, or in any terms of employment or terms of engagement for temporary workers. SystemsAccountants ensures that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the relevant duties required by the particular vacancy.; SystemsAccountants do not accept instructions from clients that indicate an intention to discriminate unlawfully.; SystemsAccountants aims to treat all employees equally and not discriminate against them during the selection and recruitment process, the course of their employment and after employment. ; SystemsAccountants is also committed to eliminating modern slavery, trafficking, forced labour, and similar human rights abuses.; SystemsAccountants is committed to ensuring that its staff and any workers it supplies (directly or indirectly) are not subject to behaviour or threats that may amount to modern slavery, human trafficking, forced labour, and similar human rights abuses.; SystemsAccountants is committed to providing training for its entire staff in equal opportunities, diversity and modern slavery practices.

  Wellbeing

  SystemsAccountants strongly believes it's duty of care to look after the health, safety and wellbeing of all it's employees and workers is paramount. It is committed to operating it's business in a manner that is both sensitive and responsible to the health and wellbeing of it's staff and any workers it supplies, ensuring the working environment is a safe and supportive one to a very high standard. Our internal HR function provides training to management and direct support to employees in all aspects of staff welfare including return to work support. The open culture within the organisation actively encourages constructive positive communications across all business functions. Employee benefits include healthcare and employee assistance programmes, supplementing fitness and wellbeing sessions and offering a bike to work scheme to encourage a healthy lifestyle outside the workplace. Employee engagement and satisfaction is one of the top priorities for the Company and our exceptionally high staff retention rates, at 90.5% for the last rolling 12 months, are testament to that.; SystemsAccountants is also cognisant of it's Corporate Social Responsibility and undertakes a number of community based initiatives including sponsoring a grass roots girls football team, support of staff and associate's fundraising initiatives and undertaking fundraising efforts for local and national charities.

Pricing

• Price: £62.50 to £175.00 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sam@systemsaccountants.com. Tell them what format you need. It will help if you say what assistive technology you use.