CGI

Education Monitoring and Tracking

Education Monitoring and Tracking (M&T) is a cloud hosted web application that enables educators to track attainment and achievement of students through a defined period in time.

Futher, the application also provides detailed reporting and insights capabilities to drive future learning programmes.

Features

• Remote Access
• Real time Reporting
• GDRP Compliant
• Secure Login
• Cloud Based Architecture
• Active Directory Integration

Benefits

• Intuitive User Interface
• Creates detailed digital view of pupils progress.
• Accessible via mobile devices
• Availability of real time reporting
• Enables School and Local Authority level analysis.

£2 a person a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

166501722188950

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Education Monitoring and Tracking is typically deployed on an Azure platform. This can be extended to other cloud offerings (for example AWS) with some modification and additional cost. The application is accessible via mobile devices however typically the mobile device requires additional security measures consistent with the client policy.; ; Maintenance windows will be kept to a minimum and undertaken outwith standard working hours. This will be further detailed in the Service Order Form.
• System requirements: Cloud Subscription (Azure \ AWS)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is available Mon-Friday 9-5. Weekends, public holidays and out of hours support are not part of standard package, but can be accommodated at additional costs. Response times are dependent on severity and will be detailed in the Service Order Form.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Service operates a 3 tiered support capability.; ; L1 - Basic support issues and "How do I" type queries.; L2 - Standard support issues involving data recovery or amendements. ; L2 - Platform level support issues (i.e. cloud\infrastructure related); L3 - Compex support issues that require code changes\emergency fix deployments.; ; For high severity issues a named service manager will own the ticket until resolution.; ; As the service is SAAS based the support capability is included in the subscription price.; ; For
• Support available to third parties: No

Onboarding and offboarding

• Getting started: There is a comprehensive suite of online training videos and accompanying documentation which is available in-app.; ; Additionally, we are able to offer a number of onsite training sessions which can be included as part of an initial configuration cost.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be extracted on request and is undertaken by the CGI support team.
• End-of-contract process: At the conclusion of the contract the following included.; ; Data Extraction and hand-over to client.; Close down of client accounts and revoke access of users.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All application access is via mobile browsers
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is via a web browser and has been built using open source frameworks such as Angular and Node to provide an intuitive interface that is easy and consistent to use.
• Accessibility standards: None or don’t know
• Description of accessibility: Whilst the service has not been fully tested from an accessibility perspective at this time the application has been built to align with WCAG 2.1 AA and limited testing has been undertaken to ensure general adherence.; ; Full accessibility testing will take place in 2020.
• Accessibility testing: The service has been tested with users who have visual impairments during development.
• API: No
• Customisation available: Yes
• Description of customisation: End users are not able to customise however the owning client is able to pay for bespoke development should there be additional requirements not met in the out of the box solution.

Scaling

• Independence of resources: As the application is cloud hosted it takes advantage of the abiliy to dynamically scale the resource pool to ensure a consistent level of service. In addition, depending on the user base we are also able to add burst capacity at peak times again to ensure consistent experience.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of Users actively using the application.; Number of schools\institutions actively using the application.; Number of students being tracked at local authority level.; Number of school utilising reporting features.; ; Number of support calls in given month.; Average time to resolution.; Number of P1\P2s in given month.; Amount of resources being used (VMs\Pods).; Usage pattern data.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: End users export Data via CSV or PDF; ; Full data export for all users can be done in CSV or JSON.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA agreements are defined on a per client basis. ; ; If this target is not met then options such as service credits may be used as compensation. ; ; This will be detailed in the Service Order Form.
• Approach to resilience: Available on Request.
• Outage reporting: Internally this is managed via dashboards and alerts.; ; Externally this is managed via Email Alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: CGI utilises standard industry approaches. More information is available on request.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: AFNOR UK Ltd (UKAS Registration No.022)
• ISO/IEC 27001 accreditation date: 19/09/2016
• What the ISO/IEC 27001 doesn’t cover: Nothing is NOT covered. The following IS covered from a Technical perspective: Provision of outsourcing sevices including managed infrastructure services, contact centre services, service desk services, management of print and email, application development, maintenance and support services. The following IS covered from a Business perspective: The provision of outsourcing, project and consultancy services, including development and delivery activities, plus the management of people, technologies and physical security.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Level 2 or above for the HSCIC Information Governance Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our security, information security and data protection management system for CGI is established through the Enterprise Security Management Framework (ESMF). The framework applies to the work we conduct for ourselves and for clients under UK contracts. All CGI UK members and contractors are expected to comply with its principles and processes. The ESMF is comprised of: A first level suite of security policies and security requirements that apply across the CGI enterprise. A second level set of standards set out how these policies and requirements are met, these being detailed within the following operational categories:- Access Control- Operations- Technology- Applications- Data management- HR and Organisation- Physical

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CGI has a robust configuration and change management process adapted specifically for Cloud Services. This will be agreed with the customer in a configuration plan deliverable. This records the roles/people responsible and the change process to be followed and if deviation from standard configuration is required. Deviation (change) requires signoff from both the client and CGI and is closely tracked.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All CGI and customer managed systems are kept current with vendor patches (both operational and security) with vulnerability tests performed regularly. Systems are prioritized based on criticality of known vulnerabilities. All changes are strictly controlled through CGI’s change management process.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: CGI uses a mix of industry standard approaches to monitor, assess and respond to potential threats. Responses will take an appropriate form / timescale given the threat profile.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: CGI has a very well-defined security incident management standard and supporting process to handle all phases of a security incident. Responsibilities are clearly defined at all levels. Priorities are established to ensure the timely resolution of incidents. Records of incidents are maintained and reported to senior management. Incidents considered to be severe (high priority) are managed through CGI’s Incident Management Centre (IMC), who coordinate/escalate all required parties based on priority. Collection/preservation of evidence is carefully observed throughout the process. Incident exercises are performed regularly to ensure the process works as expected when needed.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  CGI is passionate about protecting the environment. Our UK corporate policy, backed by Science Based Targets (SBTs), is to be Net Zero by 2026 and to be operationally Carbon Neutral by the end of 2022. We commit to: - Achieving Net Zero, based on SBT measures, no later than 2026. - Extending the climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026. - Applying our environmental programme ‘No Planet B’ to each opportunity. As part of ‘No Planet B’ we engage with our members, clients, suppliers and communities, to identify and deliver additional benefits including tree planting and canal restoration projects. We have appointed a UK programme manager to deliver against our Net Zero targets. Alongside our absolute emission targets for operations (Scope 1 and 2) and business travel (Scope 3), we have set a supplier engagement SBT. We will engage with and support all UK suppliers ensuring they are on a Net Zero journey. We will include clients and suppliers in our No Planet B programme to collaborate and develop new initiatives aligned with their priorities. A contract specific Sustainability Plan and reporting metrics will be developed for each engagement, aligned to the targets in our overall Carbon Reduction plan. Using established data gathering and reporting processes, we will report annually against our commitments and metrics. Improvement plans will be driven in part by the reporting metrics and feedback from clients and suppliers. We find that our ‘No Planet B’ initiative is the biggest source of innovation. We are proud of our Net Zero ambitions. With SBTs, contract specific sustainability plans, our reporting commitments and involvement in our ‘No Planet B’ programme, our approach and progress will be fully visible.
• Covid-19 recovery:

  Covid-19 recovery

  Social distancing When lockdown started in March 2020, most of our 6000 UK members began to work from home, with a small number remaining in offices for essential project work. To ensure the safety of these members, we implemented measures that included: • Temperature checks on entry to our buildings • Installation of sanitation stations • Mandatory wearing of masks throughout the building • New socially distanced layouts • Regular cleaning Remote and hybrid working We have devised a return to office plan, which will be implemented in line with UK Government advice. Our plan is based on a hybrid home/office model ensuring we can continue to support and engage with our employees to safeguard their welfare. The hybrid model of working supports employees with parenting commitments and disabilities whilst also contributing to our ambition to be Net Zero by 2026 by reducing unnecessary travel. Sustainable travel solutions Our ‘Metro’ model looks to site our offices in close proximity to clients. We have also supported Cycle to Work, Active Travel and ‘Is your journey necessary’ thinking for all client and internal meetings. We are also supporting technology initiatives to further limit the impact of travel on climate through our No Planet B principles – actively engaging new Digital Climate Technology partners.
• Tackling economic inequality:

  Tackling economic inequality

  CGI is committed to ensuring careers in STEM are accessible for all. We will continue to provide a range of new employment and training opportunities which include professional, graduate and apprenticeships. To create new skills in the IT industry, we offer a range of IT-based apprenticeships and partner with various university training partners to deliver our Technology Industry Gold accredited Degree Apprenticeships. We proudly support social enterprises FastFutures and Bounceback, providing mentoring, CV writing and interview skills to young people and prison leavers, enabling them to become work-ready. CGI’s EmployABILITY programme helps underrepresented students to build skills needed to pursue a successful career in STEM, through mentoring provided by our members. CGI is supporting the Government’s priority to grow and diversify supply chains by working with a variety of partners. The majority of the 1,600 suppliers we use to support the delivery of services to our clients are UK based organisations, with over 600 Small and Medium Enterprises (SMEs). We are a Member of the Business Disability Forum and are signatories of the Prompt Payment Code. We select our suppliers based on not just technical merit and capability but also alignment with our vision and goals. Our procurement process develops a deep understanding of each new supplier through a materiality rating checklist. All our preferred suppliers are audited against these checks annually, and actions are taken if a supplier’s rating drops. Throughout our engagements, any change control will include a check on potential inclusion of SME, Social Enterprises or new businesses. This will include advertising opportunities on Contract Finder. We also welcome input from our clients, as they are often approached directly and have valuable insight in supplier offerings. For transparency we will report on the number, value and proportion of contract spend being undertaken by SMEs and Social Enterprises.
• Equal opportunity:

  Equal opportunity

  At CGI we encourage diversity in our workplace and inclusivity at work is one of our priorities. We commit to: - Continuing to measure and reduce our Gender and Ethnicity Pay Gap - Publishing our disability metrics - Inclusive and accessible recruitment practices - Investing in training and progression CGI are proud of the progression with our Gender pay gap figures. While our ethnicity pay gap is relatively small, we know that a higher representation of minority ethnic employees at senior levels will reduce it further. This is now one of our main objectives. We recently updated our systems, enabling our members to declare whether they consider themselves to have a disability. We will publish this data through the Voluntary Reporting Framework. We will invite all employment applicants to complete a Clear Talents profile, an easy-to-use tool that helps us to treat candidates fairly; accommodating any requirements they may have. We revisit Clear Talents once candidates join to identify potential further adjustments to their working environment, providing Disability Passports if a long-term adjustment is required. We will promote our vacancies with specialist business communities including networking hub for LGBT+ professionals, myGWork, and disability job board, Evenbreak. CGI invests in a minimum of two weeks training and personal development each year for every member. Using Academia, our platform of comprehensive learning content and tools, members can follow various learning pathways leading to certified qualifications. We will report our mean and median percentage pay gaps annually and provide confirmation of publishing of disability metrics via the Voluntary Reporting Framework annually. We do not tolerate modern slavery in any part of our business or supply chains. This is reflected in our published Modern Slavery Statements. Our reporting commitments, both contractual, statutory and voluntary will deliver significant transparency against our Equal Opportunity responsibilities.
• Wellbeing:

  Wellbeing

  At CGI, we are proud to care about our members. However, wellbeing isn’t an issue exclusively concerning our business; we are equally committed to supporting the wellbeing of the communities in which we operate too. We achieve this by: - Training our members in Mental Health First Aid - Extending health and wellbeing initiatives with our clients and suppliers - Collaboratively identifying initiatives to support local communities CGI are a signatory of the 'UK-wide Mental Health at Work Commitment' curated by the mental health charity 'Mind'. We will continue to invest in training to expand upon our 300 plus UK members who are already certified Mental Health First Aiders (MHFAs). These certified members have developed a strong support network for their colleagues. To supplement this and drive the integration of best practice for physical and mental health, we will provide all our members with access to ‘Oxygen’, our online wellbeing centre of expertise. We will invite our clients; suppliers and communities to participate in our health and wellbeing initiatives, such as our ‘MoveSpring’ step challenge (measuring steps taken) and delivering tree planting and canal restoration days to local communities. CGI provide all our members with at least one day’s volunteering to support local initiatives or charities, making a significant difference to the communities in which we live and work. We will work collaboratively with our clients and suppliers to identify opportunities to support local communities. An example of our commitment to wellbeing in the community is the way in which we support and sponsor local community groups and sports clubs nominated by our members. Over the last year we have sponsored kits for more than 500 different clubs and groups.

Pricing

• Price: £2 a person a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Demo version of application using representitive data to allow for users to evaluate the software.; ; Initial Demo period of 14 days

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.